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Culver City Chevrolet - Service Center

Culver City, CA

4.2
1,569 Reviews

1,569 Reviews of Culver City Chevrolet - Service Center

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October 05, 2021

My experience here was excellent very quick service very nice polite professional people and I definitely will be coming back! More

by NCINTIVSALON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Culver City Chevrolet responded

Thanks for such a kind review! We are happy to hear you enjoyed your service experience with us. We look forward to working with you again soon! Sincerely, Michelle M. Customer Service

October 03, 2021

Very poor service will not go back. Missing part to my truck tiers and said that was on the my truck when I bought it and not happy at all. More

by dorothyme4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruben Barrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Culver City Chevrolet responded

Customer satisfaction is our top priority and I am disappointed to learn we fell short during your service visit. We would appreciate the opportunity to discuss your experience and to hear more about the details of your visit. Please give me a call at (424) 258-5224 so we can help rectify this situation. Sincerely, Michelle M. Customer Service

October 03, 2021

Jordon was very nice she taken good care of me and kept me updated. Great job on the footboards installed I love them 👍🏽 More

by KittyKat 🐱
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The person who put the footboards on the truck 🛻 they did excellent
Oct 04, 2021 -

Culver City Chevrolet responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Culver City Chevrolet are thankful for customers like you! Jordan will be thrilled to read your comments! Sincerely, Michelle M. Customer Service

October 01, 2021

Great dealership since the management change. Very professional and helpful. My service manager (Luis) was great as well. More

by MEEWAG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Enjoyed speaking to Jesse A. He was a pleasure to talk to while waiting for my car.
Oct 04, 2021 -

Culver City Chevrolet responded

We appreciate the kind words! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout out! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction at Culver City Chevrolet. Feel free to stop back in if there's ever anything else you need from us! Sincerely, Michelle M. Customer Service

October 01, 2021

Things were done in a timely fashion, and the did a great job of communicating. More

by SLEBEAUF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Culver City Chevrolet responded

Thanks for taking the time to let us know how we are doing! We are delighted to hear that you had such a great service experience with us here at Culver City Chevy! We're pleased to hear that our team took care of you and that everything went smoothly. Please let us know if there is anything else we can do for you! Sincerely, Michelle M. Customer Service

October 01, 2021

Appointment for oil change and minor online package . Service advisor sold me a 30k package that I was sure he said $400 total . Imagine my surprise to pick up the car with a $1275 , 30k checkup. Absolu More

by Dmoore5821
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Navarrete
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Culver City Chevrolet responded

Thank you for taking the time to share your feedback with us. We're disappointed to hear that your visit with our service team didn't meet your expectations. It's always our goal to provide the best experience possible and we'll use your feedback to improve. We'd appreciate the chance to discuss your visit in further detail to find an appropriate solution. Please contact us me at (424) 258-5224 if you’d like to discuss further. Sincerely, Michelle M. Customer Service

October 01, 2021

Had to take my car back for some adjustments from my previous repair. I got it in and out in one day. Thanks. More

by jwofford1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Culver City Chevrolet responded

Thank you for the perfect review! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! Come to see us again at Culver City Chevrolet! Sincerely, Michelle M. Customer Service

September 30, 2021

I think her name was jordan very helpful I appreciate you taking care of me when another worker wouldn’t excellent customer service More

by brocklinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Culver City Chevrolet responded

Great to hear! We are thrilled to learn that Jordan and the team were able to provide an excellent experience for you. We appreciate your business and look forward to working with you again in the future. Sincerely, Michelle M. Customer Service

September 29, 2021

Jordan was awesome, very professional and knowledgeable! Answered all my questions and was a pleasure to deal with. More

by skyecruzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Culver City Chevrolet responded

Thank you! We appreciate you taking the time to let us know about your recent service experience. We think Jordan is great too. We are thrilled to hear your compliments! Thank you for your business and we look forward to having the opportunity to serve you again soon. Sincerely, Michelle M. Customer Service

September 27, 2021

Horrible service!!! Took forever to work on my car…had my car for a week!!! Unacceptable!! More

by Slajan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Miguel
Sep 28, 2021 -

Culver City Chevrolet responded

We appreciate you taking the time to let us know about your recent experience at our service drive.   We’re sorry to learn that you were disappointed in how your service was handled.  Our number one goal is customer satisfaction and we want to do everything we can to meet your expectations.  We appreciate your business and hope that you’ll give us another opportunity in the future to show our appreciation.  If you’d like to discuss this further, please reach out to me at (424) 258-5224. Thank you for your business and for taking the time to share your experience with us. Sincerely, Michelle M. Customer Service

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