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Culver City Chevrolet - Service Center

Culver City, CA

4.2
1,486 Reviews

1,486 Reviews of Culver City Chevrolet - Service Center

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August 16, 2021

Service was prompt and courteous Finished in the time frame estimated I was comfortable in the surroundings It was indeed a stress free experience Wonderful More

by lettastar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucio Barraza, Roberto Canche
Aug 16, 2021 -

Culver City Chevrolet responded

Wonderful to hear! We are glad that your service was excellent! We strive to please our guests! Thank you for your business and come again soon. - Customer Service, Michelle M.

August 16, 2021

The service was good greeting was great very helpful the only recommendation is that the tracking of the service be more efficient and more updates and correct. More

by Stan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Culver City Chevrolet responded

Thank you for sharing your experience with us, Stan. Your feedback helps us to better our services. Next time we hope to make your experience with us even more enjoyable. Thanks for choosing Culver City Chevrolet for your service needs and we hope to see you back again in the future. Sincerely, Michelle M. Customer Service

August 16, 2021

When I went to pickup my truck I paid the cashier then waited 30 minutes for my truck I asked one of the people who signs the cars in to check for me, it looks as though the cashier never informed anyone More

by financialfreedom1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Culver City Chevrolet responded

Thank you for taking the time to share your feedback with us. We're disappointed to hear that your visit with our service team didn't meet your expectations. It's always our goal to provide the best experience possible and we'll use your feedback to improve. We'd appreciate the chance to discuss your visit in further detail to find an appropriate solution. Please contact me at (424) 258-5224. Sincerely, Michelle M. Customer Service

August 15, 2021

Service advisor was very informative and helpful. I was in and out in a short time. And my car was serviced to my expectations. Will be coming back More

by amygranillo6942
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto Canche
Aug 16, 2021 -

Culver City Chevrolet responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Culver City Chevy are thankful for customers like you! Come again soon, Amy! - Customer Service, Michelle M.

August 15, 2021

Great service!! Luis went above and beyond to help me and was extremely good at communicating. I’m so grateful for this dealership and their help! More

by amanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Culver City Chevrolet responded

Thank you for the great review! We are glad that you had a great experience with Luis and our service department! We strive to please our guests! Thank you for your business and come again soon. - Customer Service, Michelle M.

August 14, 2021

Appointment was easy to make and my vehicle was in the shop on time. Staff was professional and informative. The work was completed on time and returned in excellent condition. More

by PBURNSTER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Culver City Chevrolet responded

Thank you for the five-star review! Our expert service team strives to get our customers back out on the road as efficiently and painlessly as possible, and we're glad to hear we succeeded. Thanks for choosing Culver City Chevy for your service needs and we hope to see you back again in the future. - Customer Service, Michelle M.

August 14, 2021

Great customer service. My service advisor was Jordan. I had no appointment and was out in less then one hour. Will definitely be coming back for any future services. More

by GARCIA9710
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Culver City Chevrolet responded

We appreciate the kind words! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout out! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction at Culver City Chevrolet. Feel free to stop back in if there's ever anything else you need from us! - Customer Service, Michelle M.

August 13, 2021

When I pay out of my pocket everyone is great, but the last time I went in for a recall service and it was not. More

by aroses1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Culver City Chevrolet responded

Thank you for sharing your experience with us. Your feedback helps us to better our services. Next time we hope to make your experience with us even more enjoyable. Feel free to contact us at (424) 258-5224 to discuss further. – Customer Service, Michelle M.

August 13, 2021

No help not Professional very racist They treated me unfair and lied about everythingI bought my truck in for rear axle seal and I got my truck back in worse condition axles rubbing things just weren’t More

by DBRAZIER11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruben Barrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service manager is it complete races
August 13, 2021

Don't say I get a free oil change and make me get and tire rotation... that cost 50 bucks..rip off I won't be tell people to buy anything from this place More

by RDUDE8579
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Rathman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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