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Culver City Chevrolet - Service Center

Culver City, CA

4.2
1,569 Reviews

1,569 Reviews of Culver City Chevrolet - Service Center

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October 21, 2021

Everybody was Friendly, Caring and Service oriented. I was amazed by the teamwork that was evident and how efficient they were. My communication started on the phone setting up my service appointment whi More

by Gary Fleishman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Culver City Chevrolet responded

Thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Culver City for your service needs and we hope to work with you again next time. Sincerely, Michelle M. Customer Service

Oct 22, 2021 -

Gary Fleishman responded

I have been buying Chevy's from this location for many years and I must say this was the best Service team I experienced. Thank You

October 21, 2021

Jordan was great for communicating and questions and concerns answered quickly thanks for good customer service More

by Bruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Culver City Chevrolet responded

Thank you for the great review! We are glad that you had a great experience with Jordan and our service department! We strive to please our guests! Thank you for your business and come again soon. Sincerely, Michelle M. Customer Service

October 21, 2021

Everything went well, Miguel took my order within moments of my arrival. Service was completed in a timely fashion. More

by goinggolfing0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Culver City Chevrolet responded

Thank you! We appreciate you taking the time to let us know about your recent service experience with Miguel and the team. He will be thrilled to hear your compliments! Thank you for your business and we look forward to having the opportunity to serve you again soon. Sincerely, Michelle M. Customer Service

October 21, 2021

Would not come back. Service is not responsive and very unorganized. Would not recommend them. More

by emimarie022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roberto Canche
Oct 23, 2021 -

Culver City Chevrolet responded

Thank you for your feedback and we’re sorry to hear that we did not meet your expectations. We wish to discuss this further and hopefully earn your business back. Please reach out to me at (424) 258-5224 so we can discuss your experience further. Sincerely, Michelle M. Customer Service

Oct 28, 2021 -

emimarie022 responded

I tried calling multiple times and left a voice message to call me back. I've yet to receive a call back from you. Judging from my own experience, it's obvious that the entire Culver City Chevrolet does not care about fixing your car issues or about providing customer service. The service department "forgot" to address the known "Shift to Park" issue I initially came in for, which caused me to make multiple trips back to service. When I picked up my car, I had new problems that I didn't have before. I got a Low Tire pressure message immediately after picking up my car for the third time in 2months. I came back and the service advisor admitted that they didn't perform a Tire Inspection which was written on my service receipt. By far, this is the worst customer experience I've ever experienced.

October 20, 2021

The customer service rep was excellent. The only thing is, I’m still trying to understand what service was done on my car for me to pay over $800.00 after I was told what needed to be done to fix the prob More

by Cmjordan1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2021 -

Culver City Chevrolet responded

We are sorry you felt your recent service visit did not meet your expectations. We strive to provide the best, most honest service to our customers and hope to have another opportunity to help you in the future. Please reach out to me at (424) 258-5224 so we can discuss your experience further and hopefully learn more. Sincerely, Michelle M. Customer Service

Oct 21, 2021 -

Cmjordan1970 responded

Hi Michelle. If you could respond to me through this portal, I would greatly appreciate it because I was never specifically informed what I was charged $800 plus dollars. The only thing my rep Luis informed me was that I have within 30 days to bring my car back and have the service completed. I specifically informed Luis that I didn’t need any service done at all because I found someone else who did what I needed to be done to my car for much much less. I look forward to your response. Sincerely, Christopher Jordan. (213) 840-5900

Oct 21, 2021 -

Cmjordan1970 responded

The message you left above does not address the fact I had to pay over $800.00 for services that were never done to my car. Again, I greatly look forward to your response. Sincerely, Christopher Jordan (213) 840-5900

Nov 01, 2021 -

Cmjordan1970 responded

I just called and left a message on your voicemail just now. I look forward to hearing from you regarding v me being overcharged for services that were never performed which I was grossly overcharged for. Sincerely, Christopher Jordan. (213) 840-5900.

October 20, 2021

Miguel, in the service department, very nice, informative and helpful. Would definitely go back again. More

by Wearebad4943
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2021 -

Culver City Chevrolet responded

We appreciate the kind words about Miguel! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout out! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction at Culver City Chevrolet. Feel free to stop back in if there's ever anything else you need from us! Sincerely, Michelle M. Customer Service

October 19, 2021

Great Customer service. Jordan was so helpful and did great job troubleshooting the issue with my car. More

by Veronica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Navarrete
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Culver City Chevrolet responded

Thank you for the great review! We are glad that you had a great experience with Jordan and our service department! We strive to please our guests! Thank you for your business and come again soon. Sincerely, Michelle M. Customer Service

October 18, 2021

Convenient and professional and my advisor was very helpful and kept me updated on the status of my vehicle More

by PC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2021 -

Culver City Chevrolet responded

Thank you for the five-star review! Our expert service team strives to get our customers back out on the road as efficiently and painlessly as possible, and we're glad to hear we succeeded. Thanks for choosing Culver City Chevy for your service needs and we hope to see you back again in the future. Sincerely, Michelle M. Customer Service

October 18, 2021

I purchased a 2022 corvette and in 5 days the car had problems had to go back to dealer ship it stayed there for exactly a week , they didnt provide me a loaner car, and when car was ready for pickup i w More

by Corvette owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Rathman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2021 -

Culver City Chevrolet responded

Thank you for sharing your comments. We understand that your experience with us was less than satisfactory and we would appreciate the opportunity to connect and learn more about these issues with your new Corvette. Please contact me at (424) 258-5224. Sincerely, Michelle M. Customer Service

October 15, 2021

Did not disclose all charges before service unlike other dealerships. Had an appointment so no long wait. More

by rita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember
Oct 15, 2021 -

Culver City Chevrolet responded

Thank you for taking the time to let us know about your recent experience at our service department. Our number one goal is customer satisfaction, so we’re sorry to learn that you were disappointed in how your service visit was handled. We hope that you’ll give us another opportunity in the future. If you'd like to discuss this matter further, please reach out to me at (424) 258-5224 at your earliest convenience. Sincerely, Michelle M. Customer Service

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