Culver City Chevrolet - Service Center

This is the worst service I have ever received. Your service department needs a complete overhaul and extensive training. The customer should be informed on what is happening with their vehicle and not service department needs a complete overhaul and extensive training. The customer should be informed on what is happening with their vehicle and not be ignored when they call or send a text. More

Robert was great! He was very helpful and answered all my questions. He explained what was going on with my car. Thank you so much for your help. questions. He explained what was going on with my car. Thank you so much for your help. More

I was about 30 minutes lateBut Oil Change & Breaks I was about 30 minutes late But Oil Change & Breaks fluid 3 hours ??? Jeffy lube hour and a half max !! I have to come back to order parts also I was about 30 minutes late But Oil Change & Breaks fluid 3 hours ??? Jeffy lube hour and a half max !! I have to come back to order parts also very discouraging More

What a pain !!My 2017 Bolt EV had a recall for the What a pain !! My 2017 Bolt EV had a recall for the batteries and also had the "Service Camera Warning". It was just not clear what this service was What a pain !! My 2017 Bolt EV had a recall for the batteries and also had the "Service Camera Warning". It was just not clear what this service was going to be. After the service, I picked up my car and immediately notice a lot of warnings on my dashboard. It took another day to fix that. The day after I picked up the car and again the "Camera Warning". I had an informal quote for $1400 but I had the feeling the person I was talking had no idea of the issue. So I asked to look better into it and eventually the quote was $900 but still they did not give me a good explanation of this issue and its cause. I had to wait more than an hour to have my car and I was left alone clueless. What a pain compared to other dealers UPDATE: my car is now completely unable to take any charge right after the service. So frustrating More

Good shop just communication between service advisers is not as good as it should be . They called the other phone number while I was waiting when I specifically told them to call my cell which was a number not as good as it should be . They called the other phone number while I was waiting when I specifically told them to call my cell which was a number I gave them so I waited more time than I should of if I didn’t get up and ask the status of my car I would have been waiting longer . More

They perform Avery good job, but when they poured the DEF liquid, spilled out and didn’t cleaned, I had to washes out to avoid damage the paint liquid, spilled out and didn’t cleaned, I had to washes out to avoid damage the paint More

Vehicle wouldn’t start on a late Sunday afternoon while at the beach in Malibu, towed it directly to Culver City Chevrolet, and the next morning they had it diagnosed, with a plan of action. By Thursday af at the beach in Malibu, towed it directly to Culver City Chevrolet, and the next morning they had it diagnosed, with a plan of action. By Thursday afternoon I drove off the lot with my vehicle fixed free of charge because of a warranty item. Saved over $2000. Great service, reliable technicians and amazing warranty department! More

The first time I tried to make an appointment it was never confirmed. When I called back they said it didn't make it on the schedule so I had to reschedule for a couple of weeks later. I would have also never confirmed. When I called back they said it didn't make it on the schedule so I had to reschedule for a couple of weeks later. I would have also appreciated if my car could have been plugged in and washed while it was at the dealership. More

Great job with my car. Great customer service I will be back. To get my car worked on. Keep up the good work. Thank you back. To get my car worked on. Keep up the good work. Thank you More

Good fast service will always have my vehicles serviced there and will recommend them to all of my friends and family . Sorry no more to say there and will recommend them to all of my friends and family . Sorry no more to say More