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Culver City Chevrolet - Service Center

Culver City, CA

4.2
1,486 Reviews

1,486 Reviews of Culver City Chevrolet - Service Center

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September 17, 2021

Luis Navarette and Robert did their very best to accommodate me. They were extremely nice and professional. However after 5 days of repair, 2 additional visits and $3000 of work performed to this de More

by Lakeisha.white21
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Canche
Sep 21, 2021 -

Culver City Chevrolet responded

We appreciate you taking the time to let us know about your recent experience at Culver City Chevy. We’re sorry to learn that you were disappointed in how your service was handled. Our number one goal is customer satisfaction and we want to do everything we can to meet your expectations. We greatly appreciate your patience throughout this process and we’d love to discuss your visit further in order to help the best we can. Please reach out to me directly at (424) 258-5224. Sincerely, Michelle M. Customer Service

September 17, 2021

Luis my service advisor treated me with respect, kindness and and like an overall VIP More

by lkgelliott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Culver City Chevrolet responded

Thank you! We appreciate you taking the time to let us know about your recent service experience. We think Luis is pretty great too and he will be thrilled to hear your compliments! Thank you for your business and we look forward to having the opportunity to serve you again soon. Sincerely, Michelle M. Customer Service

September 16, 2021

This places saved me $4000. I will always come here. Jordan is the inly person i come to get helped by. More

by Ollie Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Ollie Lee responded

Thank you

Sep 17, 2021 -

Culver City Chevrolet responded

Ollie, thank you for this wonderful review. Jordan will appreciate the kind words. Thank you for your business, let us know if you need anything else! Sincerely, Michelle M. Customer Service

September 16, 2021

I was about to make an appointment online which is great. They didn't try to push extra services at the time. They politely gave suggestions on the invoice. I have a simple service and it was done in record More

by EARL.GALES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Culver City Chevrolet responded

Earl, thank you for this 5 star review! We are happy to hear that getting your vehicle serviced with us was an easy experience. We look forward to working with you again in the future. Sincerely, Michelle M. Customer Service

September 16, 2021

Great and fast service. Quick check in. Updates throughout service. Easy check out. Professional and friendly. More

by Andypwyss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Canche, Hunter Cox
Sep 17, 2021 -

Culver City Chevrolet responded

We really appreciate you taking the time to leave us this wonderful review. We are happy to hear your service experience went smoothly for you. Come again soon! Sincerely, Michelle M. Customer Service

September 15, 2021

My advisor Jordan was very supportive and helping. The stuff in customer service were also helpful as wel More

by Smithphillip78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Culver City Chevrolet responded

Thank you! We appreciate you taking the time to let us know how our service department is doing. Jordan will certainly be happy to hear your kind words! Thank you for your continued loyalty and we look forward to having the opportunity to serve you again soon. Sincerely, Michelle M. Customer Service

September 15, 2021

I was greeted politely, given the estimated cost and approx delivery of the services vehicle. The courtesy car was clean and easy to drive More

by germaninusa66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Culver City Chevrolet responded

Wonderful to hear! We are glad that your service was excellent! We strive to please our guests! Thank you for your business and come again soon. Sincerely, Michelle M. Customer Service

September 14, 2021

Culver City Chevrolet stuck to there word. I got my oil changed with no hassle or waiting time. If your not patient there’s a mall across the street to kill some time. I will continue to bring my truck bac More

by Unceelove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not listed
Sep 15, 2021 -

Culver City Chevrolet responded

Thanks for your feedback! It's great to hear that you were provided with an excellent experience by our service team! Please let us know if there is anything else we can do for you. Thanks again! Sincerely, Michelle M. Customer Service

September 14, 2021

This the service was excellent Miguel was very nice and courteous and professional at all times More

by Rnettles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel
Sep 16, 2021 -

Culver City Chevrolet responded

Great to hear! We are thrilled to learn that Miguel and the team were able to provide an excellent experience for you. We appreciate your business and look forward to working with you again in the future. Sincerely, Michelle M. Customer Service

September 12, 2021

Recommended a complete front and back break job, for $2500?!?!? On a 2015 camaro. They wouldn't let me use none of the coupons on their site, claiming my camaro didn't qualify. They wouldn't even let me More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruben Barrera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Culver City Chevrolet responded

Thank you for taking the time to let us know about your recent experience at our service department. Our number one goal is customer satisfaction, so we’re sorry to learn that you were disappointed in how your service visit was handled. We hope that you’ll give us another opportunity in the future. If you'd like to discuss this matter further, please reach out to me directly at (424) 258-5224. Sincerely, Michelle M. Customer Service

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