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Culver City Chevrolet - Service Center

Culver City, CA

4.2
1,486 Reviews
Call Service Center (213) 328-2897

1,486 Reviews of Culver City Chevrolet - Service Center

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October 01, 2021

Great dealership since the management change. Very professional and helpful. My service manager (Luis) was great as well. More

by MEEWAG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Enjoyed speaking to Jesse A. He was a pleasure to talk to while waiting for my car.
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Oct 04, 2021 -

Culver City Chevrolet responded

We appreciate the kind words! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout out! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction at Culver City Chevrolet. Feel free to stop back in if there's ever anything else you need from us! Sincerely, Michelle M. Customer Service

October 01, 2021

Things were done in a timely fashion, and the did a great job of communicating. More

by SLEBEAUF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2021 -

Culver City Chevrolet responded

Thanks for taking the time to let us know how we are doing! We are delighted to hear that you had such a great service experience with us here at Culver City Chevy! We're pleased to hear that our team took care of you and that everything went smoothly. Please let us know if there is anything else we can do for you! Sincerely, Michelle M. Customer Service

October 01, 2021

Appointment for oil change and minor online package . Service advisor sold me a 30k package that I was sure he said $400 total . Imagine my surprise to pick up the car with a $1275 , 30k checkup. Absolu More

by Dmoore5821
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Navarrete
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2021 -

Culver City Chevrolet responded

Thank you for taking the time to share your feedback with us. We're disappointed to hear that your visit with our service team didn't meet your expectations. It's always our goal to provide the best experience possible and we'll use your feedback to improve. We'd appreciate the chance to discuss your visit in further detail to find an appropriate solution. Please contact us me at (424) 258-5224 if you’d like to discuss further. Sincerely, Michelle M. Customer Service

October 01, 2021

Had to take my car back for some adjustments from my previous repair. I got it in and out in one day. Thanks. More

by jwofford1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2021 -

Culver City Chevrolet responded

Thank you for the perfect review! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! Come to see us again at Culver City Chevrolet! Sincerely, Michelle M. Customer Service

September 30, 2021

I think her name was jordan very helpful I appreciate you taking care of me when another worker wouldn’t excellent customer service More

by brocklinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2021 -

Culver City Chevrolet responded

Great to hear! We are thrilled to learn that Jordan and the team were able to provide an excellent experience for you. We appreciate your business and look forward to working with you again in the future. Sincerely, Michelle M. Customer Service

September 29, 2021

Jordan was awesome, very professional and knowledgeable! Answered all my questions and was a pleasure to deal with. More

by skyecruzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2021 -

Culver City Chevrolet responded

Thank you! We appreciate you taking the time to let us know about your recent service experience. We think Jordan is great too. We are thrilled to hear your compliments! Thank you for your business and we look forward to having the opportunity to serve you again soon. Sincerely, Michelle M. Customer Service

September 27, 2021

Horrible service!!! Took forever to work on my car…had my car for a week!!! Unacceptable!! More

by Slajan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Miguel
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Sep 28, 2021 -

Culver City Chevrolet responded

We appreciate you taking the time to let us know about your recent experience at our service drive.   We’re sorry to learn that you were disappointed in how your service was handled.  Our number one goal is customer satisfaction and we want to do everything we can to meet your expectations.  We appreciate your business and hope that you’ll give us another opportunity in the future to show our appreciation.  If you’d like to discuss this further, please reach out to me at (424) 258-5224. Thank you for your business and for taking the time to share your experience with us. Sincerely, Michelle M. Customer Service

September 26, 2021

Did not have to wait long to check in. Person who checked me in was professional More

by PAMJEF1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember who checked me in
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Sep 27, 2021 -

Culver City Chevrolet responded

Thanks for taking the time to let us know how we are doing! We are delighted to hear that you had such a great service experience with us here at Culver City Chevrolet! We're pleased to hear that our team took care of you and that everything went smoothly. Please let us know if there is anything else we can do for you! Sincerely, Michelle M. Customer Service

September 26, 2021

Rude and not helpful. Disappointing customer service. Would NOT recommend this dealership to anyone. Thanks More

by Jennifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruben Barrera
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2021 -

Jennifer responded

Would not recommend

Sep 26, 2021 -

Jennifer responded

Would NOT recommend! 2 thumbs down

Sep 28, 2021 -

Culver City Chevrolet responded

We’re sorry to learn that you were disappointed in how your car inquiry was handled. We will use your comments to improve our efforts. Our number one goal is customer satisfaction and we want to do everything we can to meet your expectations. We appreciate your feedback and hope that you’ll give us another opportunity in the future to show our dedication to providing an outstanding customer experience. Please reach out to me at (424) 258-5224 if you’d like to discuss further. Sincerely, Michelle M. Customer Service

September 25, 2021

Work got done, but not on time. Had to come back twice for warranty work. More

by ALANP1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruben Barrera
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2021 -

Culver City Chevrolet responded

Customer satisfaction is our top priority and I am disappointed to learn we fell short during your service visit. We would appreciate the opportunity to speak with you to hear more about the details of your visit and help to rectify your concerns. Please connect with me at (424) 258-5224 if you’d like to discuss directly. Sincerely, Michelle M. Customer Service

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