Culver City Chevrolet - Service Center

I believe, like a lot of others we all have a hestancy when it comes to going to a dealership for repairs or issues unless we have a warranty, or its within the first 30 days. I recently purchased a l when it comes to going to a dealership for repairs or issues unless we have a warranty, or its within the first 30 days. I recently purchased a lease, and during that purchase an inspection was completed on the car without notifying me that I would be needing a battery replacement nor was I informed that I declined services during that transaction. I was informed that I would be getting the basic inspection, a car wash and that was all. 3 months after the purchase, the car shut off on me during my drive with my 5 year old daughter in the car. The idle feature, stopped the car and it didn't restart for another 30 minutes. I was stuck in the middle of the street on a busy intersection, until help arrived to attempt to jump the car to start. Unfortunately it simply restarted on it's on, now showing the engine light. I went to the dealership, and they stated because I declined services in June, I didn't qualify for the warranty I pay extra for in my monthly payment. This was never discussed with me, nor did I ever decline services. Also, the car was due for an oil change in which they stated was not covered because I declined services, which again no services were declined in June during the lease to purchase transaction. The lack of real communication with the real fine print lacks at this dealership. From the purchase point to the service point. The staff themselves at the service center stated on two interactions with them that they deal with this all the time, that this is never discussed with purchasers. & that's how they get you. It was a hassle, its pointless to purchase the warranty, the only real fine print informers were the service staff. On top of all that, my car only needed a battery change and oil change, can you believe they didn't even wash my car? Isn't it with every service they clean the car? Again, lack of real communication and customer services from the initial transaction. Even during purchase their computer systems were off, they did everything by paperwork and of course whatever they input was wrong, they had to come to my job to get me to resign paperwork, took forever for my registration to be received... Still awaiting the update notification of my warranty errors because I should be getting my services if I am paying for this warranty...that payment sure hasn't changed. More

Great service from the service department. The team there is courteous, professional and thorough. They made me aware of everything that was going to be done upfront and gave me some addit The team there is courteous, professional and thorough. They made me aware of everything that was going to be done upfront and gave me some additional choices to address my concerns. Overall I was very pleased with the work that was done and how quickly they were able to complete it and get me on my way. Thank you! More

Great service from the moment we walked in till the moment we walked out. We were also compensated a full tank of gas since we drove all the way from San Diego. moment we walked out. We were also compensated a full tank of gas since we drove all the way from San Diego. More

Making the appointment and coming I was so easy and quick. Juan in Service was outstanding quick. Juan in Service was outstanding More

Way to expensive versus other car dealers. For a corvette oil change, had to wait very long for car For a corvette oil change, had to wait very long for car More

All the work was completed in a timely manner and received vehicle back before expected. received vehicle back before expected. More

Great service wasn’t over charged my truck was driving well thank you culver Chevrolet well thank you culver Chevrolet More

They always provide you a a time of how long it will take to complete the service and with an appointment it never is that time even when you tell them that you have to get to work. You have to keep going to to complete the service and with an appointment it never is that time even when you tell them that you have to get to work. You have to keep going to the service advisor to check in and push them to get your car out. Going to the dealership is a big pain when you can go to jiffy lube and be in and out in 15 mins or so, not 45-1 hour for a simple oil change. More

I feel as though the customer service is fine. . however, they’re TECHS seem to NOT be as good as they say.. I go in for an oil change and then weeks later get a check engine light?! Have to go bac . however, they’re TECHS seem to NOT be as good as they say.. I go in for an oil change and then weeks later get a check engine light?! Have to go back, ONLY to find it’s ANOTHER problem… IS in itself A PROBLEM! More

Best customer service very friendly treat you as a family make you feel very comfortable make you feel very comfortable More