Culver City Chevrolet

Great customer service, and fast work. They told me that would take 1:1/2 hr but it took last then that., thank you Chevrolet They told me that would take 1:1/2 hr but it took last then that., thank you Chevrolet More

So, I brought my 2012 Chevrolet Camaro SS into Culver City Chevrolet between 7am and 8am (I had an appointment) September 17th, 2024. This was not entirely unusual as I expected they would be very busy. City Chevrolet between 7am and 8am (I had an appointment) September 17th, 2024. This was not entirely unusual as I expected they would be very busy. So after waiting about an hour or so, I was told I could leave my keys and fill out a form explaining what I needed done to my car. In my case it was the exhaust clip that had fallen off, so that is exactly what I filled in on the form. Additionally, I was a bit uneasy about leaving my keys without talking to someone about my car in more detail. However, I was already late for work and needed to leave by that point. I took a Lyft to work from Culver City to Torrance and I got there about 9am. About 3:45pm I noticed I had not heard any word about my car, so I reached out to Julie, the Culver City Chevrolet representative I approved the initial $295.00 assessment fee with for an update. Julie replied to me that they were still awaiting an update from their technician and that it may take a few days for that assessment. I was very confused as to how or why it would take over a day to at least have any update about my car. Even if the update was just to say "sorry we weren't able to assess you car today, we will try to have an update for you tomorrow." Instead, I noticed not only did I not received an update for over 24 hours, I did not even receive any correspondence until I reached out. This was very off-putting as I have only been to Chevrolet dealers (over 5 different dealers through the years) to do repairs for my car and the communication, or rather lack there of has never been this bad. Fortunately, I got an update September 18th, 2024 at 9:40am and not surprisingly, the assessment concluded that as I mentioned on the form, the exhaust clip had fallen off and needed to be replaced. The part was not in stock and was ordered and set to be repaired the next day September 19th, 2024. My car was repaired and I picked it up September 19th after I got off work. I thought that was the end of my strife, however I noticed my custom vertical door on the driver side was not closing smoothly anymore. Now, this cutom door henge allows for the door to open normally. In fact you do not have to lift the door at all to get in and out of the car. However, if you do decide to lift the door, and you don't do it properly, you can and will damage the door henge. So, I pick my car up Thursday September 19th, 2024 and go straight home as I have to work pretty early the next day. Friday September 20th, 2024 I get off of work and drive home. Saturday morning September 21st, 2024 I go to get into my car and lift the door, only to have it slam down and hit me in the ribs. Luckily, other than a few bruised ribs, I was fine (could have been a lot worse). I brought my car in for what I thought would be a simple exhaust clip repair, that had now turned into terrible lack of communication, damage to my custom door, bruised ribs, and yet more repairs needed. Overall, I would say my experience with Culver City Chevrolet was not a good one. More

Perfectly adequate service, they got done what needed to be done- nothing more, nothing less be done- nothing more, nothing less More

This dealership in Culver City scratch and chip my carbon fiber rims, when I came in to have a rear tire replace, they haven't responded with the resolution fiber rims, when I came in to have a rear tire replace, they haven't responded with the resolution More

Muy mal service no tenian mi carro listo terdaron mucho y no me dieron una solution no me dieron una solution More

The service person was very nice and polite to me. So it makes you feel comfortable when visiting for service So it makes you feel comfortable when visiting for service More

Juan in service was awesome can’t thank him enough for all his help and support all his help and support More

My service technician Juan was extremely helpful. He was on time for my appointment gave me the necessary information and my car was ready in the time frame he quoted. He was on time for my appointment gave me the necessary information and my car was ready in the time frame he quoted. More

I believe, like a lot of others we all have a hestancy when it comes to going to a dealership for repairs or issues unless we have a warranty, or its within the first 30 days. I recently purchased a l when it comes to going to a dealership for repairs or issues unless we have a warranty, or its within the first 30 days. I recently purchased a lease, and during that purchase an inspection was completed on the car without notifying me that I would be needing a battery replacement nor was I informed that I declined services during that transaction. I was informed that I would be getting the basic inspection, a car wash and that was all. 3 months after the purchase, the car shut off on me during my drive with my 5 year old daughter in the car. The idle feature, stopped the car and it didn't restart for another 30 minutes. I was stuck in the middle of the street on a busy intersection, until help arrived to attempt to jump the car to start. Unfortunately it simply restarted on it's on, now showing the engine light. I went to the dealership, and they stated because I declined services in June, I didn't qualify for the warranty I pay extra for in my monthly payment. This was never discussed with me, nor did I ever decline services. Also, the car was due for an oil change in which they stated was not covered because I declined services, which again no services were declined in June during the lease to purchase transaction. The lack of real communication with the real fine print lacks at this dealership. From the purchase point to the service point. The staff themselves at the service center stated on two interactions with them that they deal with this all the time, that this is never discussed with purchasers. & that's how they get you. It was a hassle, its pointless to purchase the warranty, the only real fine print informers were the service staff. On top of all that, my car only needed a battery change and oil change, can you believe they didn't even wash my car? Isn't it with every service they clean the car? Again, lack of real communication and customer services from the initial transaction. Even during purchase their computer systems were off, they did everything by paperwork and of course whatever they input was wrong, they had to come to my job to get me to resign paperwork, took forever for my registration to be received... Still awaiting the update notification of my warranty errors because I should be getting my services if I am paying for this warranty...that payment sure hasn't changed. More

Great service from the service department. The team there is courteous, professional and thorough. They made me aware of everything that was going to be done upfront and gave me some addit The team there is courteous, professional and thorough. They made me aware of everything that was going to be done upfront and gave me some additional choices to address my concerns. Overall I was very pleased with the work that was done and how quickly they were able to complete it and get me on my way. Thank you! More