Culver City Chevrolet

It saddens me to write this negative review about Culver City Chevrolet. However, after having written to the General Manager of the dealership eight days ago and not receiving the simple courtesy of a resp City Chevrolet. However, after having written to the General Manager of the dealership eight days ago and not receiving the simple courtesy of a response, I feel impelled to visit Yelp. I have been a customer for six years, beginning with the purchase of my 2016 Chevy Tahoe in 2018. Since then, I have visited the service center at least twenty times over the years, receiving inconsistent service that ran from good to mediocre. In late-2022, I took my car to Culver City Chevrolet for service. I was told that my catalytic converters were bad and needed replacement. Along with a brake job and a few other minor services, I was presented with a bill totaling over $8,500. I didn't realize such a thing were even possible! Fast forward to two months ago. My engine is acting up again. I took it to the service center and was presented with two solutions: 1. take apart the entire engine and repair the issue for $10,000 OR 2. purchase a brand new engine at a cost of $15,000. I chose option 3: None of the above. Anxious and convinced that I needed to purchase a new car less than six years after buying my Tahoe, I decided to ask for a second opinion. I took my Tahoe to my local mechanic, who has serviced my family's cars for decades, and waited anxiously for a response. Two hours later, the verdict came in: I needed a new set of spark plugs and wires. Total cost: $500! Overjoyed, I green-lit the repairs and my Tahoe has been running smoothly ever since. What is the result of all this? I no longer have ANY faith in the Culver City Chevrolet Service Center to accurately diagnose mechanical issues and, furthermore, I am now second guessing EVERY penny I have ever spent there. The fact that the General Manager did not care enough to respond to my inquiry underscores the unprofessional and apathetic service of Culver City Chevrolet. I am sorry to say, but I will not be returning. They just lost a customer of six years due to apathy and negligence. More

Recently I took my car to this location and although my car needed to be repaired for several days , Gio gave to me very good attention attention always , answering my questions . Thank you! car needed to be repaired for several days , Gio gave to me very good attention attention always , answering my questions . Thank you! More

Service was amazing. Unfortunately my part got lost in an employee shuffle when my rep departed from the company. Ordered in March but installed in July. Once we figured Unfortunately my part got lost in an employee shuffle when my rep departed from the company. Ordered in March but installed in July. Once we figured it out things flowed smoothly. More

Jordon in service is awesome. She keeps you informed of the progress of repairs every step of the way. She keeps you informed of the progress of repairs every step of the way. More

I have been to a few dealers and I gotta say , Miguel has been THE BEST! I really enjoyed the service. He really took care of me from the very beginning. Thanks to Miguel I will be servicing my chevy only at been THE BEST! I really enjoyed the service. He really took care of me from the very beginning. Thanks to Miguel I will be servicing my chevy only at Chevy Culver City. More

She was communicative about everything and was able to get us a loaner last minute since our service was going to take longer than usual get us a loaner last minute since our service was going to take longer than usual More

Chris was professional as well as approachable! His friendly demeanor helped put me at ease during the car purchasing process. I would definitely come back again for my next lease with Chris. His friendly demeanor helped put me at ease during the car purchasing process. I would definitely come back again for my next lease with Chris. More

Great service, Jordan always does a good job and takes care of my vehicle needs care of my vehicle needs More

Great customer service from sales person Chris and sales manager David. Fast honesty service. Great price! manager David. Fast honesty service. Great price! More

Isaac Acero and Dealership was very easy to work with staff was very friendly and helpful. staff was very friendly and helpful. More