Culver City Chevrolet

My vehicle has a 5k mileage. Jordan failed to inform me over the phone that I have to pay for the servicing and the servicing is not covered by the warranty. So, Jordan mislead me and scheduled an appointm over the phone that I have to pay for the servicing and the servicing is not covered by the warranty. So, Jordan mislead me and scheduled an appointment under false pretense. When I arrived at service center, I was told by Jose, my warranty will be void if I don’t pay $500+ for the 2-year maintenance. I did not know this piece of information when I called for the appointment. Jose was indifferent while he was explaining all this. He even mentioned that “Nissani bothers” is no longer managing this dealership. However, he failed to recognize the issue that I was not informed. Jose exhibited “take it or leave it” kind of demeanor. He did little to nothing to accommodate me and provide an alternative solution. I don’t mind paying for the service. I take issue when business withhold key information and deceive their customers to make a quick bucks and take advantage. I will be happy to take my business somewhere else. I paid $85+tax for the oil change. More

Hit or miss on customer service. We just couldn't get answers for some of our questions and felt overlooked. They lied about car features so we paid for less car, but the same price as for more features answers for some of our questions and felt overlooked. They lied about car features so we paid for less car, but the same price as for more features. Kept the paperwork we brought in about the original car (with more featues) that we were wanting. The person going over the numbers wouldn't actually answer our questions on the pricing-just would quickly repeat the same thing over and over. It felt deliberately disrespectful and dishonest. More

Poor customer service. Made my mom cry and made me really really uncomfortable. It shouldn’t be so emotional to get a car but it was there was a lot they could’ve done to ease the experience. really uncomfortable. It shouldn’t be so emotional to get a car but it was there was a lot they could’ve done to ease the experience. More

Good job, performed as advertised. Took a bit longer than expected but that's ok. Plan to bring both our Volts in as service is needed. expected but that's ok. Plan to bring both our Volts in as service is needed. More

Jesse was great. Very personable, friendly and helpful, energetic, and intelligent. A true asset to your dealership. Hope to do business with Jesse in the future, energetic, and intelligent. A true asset to your dealership. Hope to do business with Jesse in the future, More

Very nice and helpful people helping me with the process of picking my first car. Very grateful for everyone help from service man to sales man of picking my first car. Very grateful for everyone help from service man to sales man More

Way too expensive to fix for someone that is collecting unemployment ! And charging me $220 to investigate what's wrong it was the window motor it was obvious ! Wanting to charge $600 for labor is ridiculo unemployment ! And charging me $220 to investigate what's wrong it was the window motor it was obvious ! Wanting to charge $600 for labor is ridiculous I had it done by a friend cost me a large pizza and a 18 pack of beer $75 for the part, it works great in the part is warrantied More

Me atendieron bien ruben Barrera por el trabajo que hicieron en el carro I a futuro boy aserle servicio a mi carro en areglar un liqueo de aceite hicieron en el carro I a futuro boy aserle servicio a mi carro en areglar un liqueo de aceite More

Had an awesome experience , great customer service got a great deal Staff is very friendly definitely will recommend this dealer. Very satisfied with my truck great deal Staff is very friendly definitely will recommend this dealer. Very satisfied with my truck More

You are taking good care of my Camaro. It is under a goide warranty that had been fully satisfied by the dealership. The service department is easily accessible and you are open on Saturday. goide warranty that had been fully satisfied by the dealership. The service department is easily accessible and you are open on Saturday. More