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Culver City Chevrolet

Culver City, CA

4.2
1,869 Reviews
At Culver City Chevrolet, our entire team works together to provide you with the ultimate Chevrolet shopping experience. We are here to exceed your expectations, deliver the best service possible, and make car shopping fun again. We provide a large inventory or Chevrolet cars, trucks and SUVs for you to browse through. Just find the specific vehicle that fits your needs and schedule your test drive by calling 424-216-6027. We provide plenty of buying and leasing options for drivers in Los Angeles, Santa Monica and Carson. We look forward to being the new and used Chevrolet vehicle source for you in Culver City!
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6101 W Slauson Ave

Culver City, CA

90230

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Showing 1,869 reviews

August 28, 2021

Really nice people approved in 5 minutes. Polite Really nice people approved in 5 minutes. Polite Jose,Peter and Jose really nice people More

by Juliet_morales14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter and Jose
Aug 30, 2021 -

Culver City Chevrolet responded

That's what we like to hear! Thank you for choosing Culver City Chevrolet to purchase your new car. We truly appreciate your business and your continued loyalty. Our team will be excited to hear about your kind words. Don't hesitate to give us a call if we can be of assistance in the future! Sincerely, Michelle M. Customer Service

August 28, 2021

Jose is amazing!!! I hate spending all day at the dealer but Jose Luis took care of us!!! More

by the2youts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Culver City Chevrolet responded

Thank you for taking the time to tell us how we are doing! Jose will be happy to hear that he was very helpful in your car buying experience. Thank you for your business and we hope to take care of any of your future car needs! Sincerely, Michelle M. Customer Service

August 28, 2021

The first time I tried to make an appointment it was never confirmed. When I called back they said it didn't make it on the schedule so I had to reschedule for a couple of weeks later. I would have also More

by Sunnysideup.t
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Barrera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Culver City Chevrolet responded

Thank you very much for your feedback about your experience in our service department. Our goal is to make sure every customer's vehicle is better off after visiting our service drive. We're sorry your visit did not meet your expectations, and we would like to work with you to make this up to you. Please give me a call at your earliest convenience at (424) 258-5224. Sincerely, Michelle M. Customer Service

August 27, 2021

I had been talking several days to one of their sales reps about one of their high-end vehicles (Aston Martin) they have for sale. After driving 6 hours to review the car first the car wasn't there, they More

by edwardr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Casandra
Aug 27, 2021 -

edwardr responded

I had been talking several days to one of their sales reps about one of their high-end vehicles (Aston Martin) they have for sale. After driving 6 hours to review the car first the car wasn't there, they said the car needed some fuel, and that's somewhat OK, but it took over an hour for them to get fuel for the car. So that was a lie. Secondly, now that they see that I'm black I was told that I could not test drive the car. I was told it was their policy to NOT let certain cars be test driven! Well......I wish that had told me that BEFORE I drove 6 hours to their dealership! See my below email to the sales rep and management: I just wanted to follow up on my visit to your dealership yesterday. I thought the visit was both GOOD and BAD! First the good: The Aston showed well and was clean (which is sometimes not always the case). My initial thoughts of your sales staff were pleasant. The bad...I hated that I had to wait for the vehicle to arrive. I thought you mentioned the vehicle was already there with your other high-end vehicles. We spoke several times before I came out to your dealership, and I thought I was clear on my objective. I wanted to see and review the vehicle and take it for a test drive if all looked good. If this vehicle was NOT available for a test drive, I wish you had told me that and I would have saved both of us a lot of time. I find it very discriminatory as a 60-year-old black man to come to a dealership and be declined a test drive. Not MATTER what car it is. I left there and went to Beverly Hill Aston and drove a car with no problem. This is NOT my first rodeo of buying a high-end vehicle and most dealerships will allow a test drive without checking your financials or credit. I don't have a problem with either BTW. There is NO WAY you would have treated a 60-year-old white male like I was treated! you would have given him the benefit of the doubt! My objective was NOT to sit in the car and play the radio. I told you that I know this vehicle had a bit of a history being auctioned several times from coast to coast, so there is no way I was going to buy this vehicle without driving it AND having a pre-purchase inspection done. I tried to set up all of this BEFORE I got there. The fact that I couldn't drive it kind of tells me something is wrong with the car. I just can’t express how disappointed I was with the visit. Plus, you didn't even follow up with me after my visit. You didn't take me seriously as a buyer as stated above. But I will be sure to leave a review with the BBB and other sites listed on your web page. BTW...no one ever got back to me!

Aug 30, 2021 -

Culver City Chevrolet responded

Thank you for taking the time to let us know about your recent experience at our store. We are disappointed to hear that your visit to see our Aston Martin vehicle may have been frustrating, and it’s certainly our intention to provide the very best service to every person who comes to us. Our No. 1 objective is to provide the best customer service possible for all our customers and your feedback will help us improve. We want to make sure we personally address your concerns. At your convenience, please reach out to our me at (424) 258-5224. Sincerely, Michelle M. Customer Service

August 27, 2021

Great job with my car. Great customer service I will be back. To get my car worked on. Keep up the good work. Thank you More

by LEEMONICA83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Culver City Chevrolet responded

Thank you for the five-star review! Our expert service team strives to get our customers back out on the road as efficiently and painlessly as possible, and we're glad to hear we succeeded. Thanks for choosing Culver City Chevrolet for your service needs and we hope to see you back again in the future. Sincerely, Michelle M. Customer Service

Aug 30, 2021 -

LEEMONICA83 responded

I will come back

August 27, 2021

Good fast service will always have my vehicles serviced there and will recommend them to all of my friends and family . Sorry no more to say More

by tys911sc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roberto Canche
Aug 30, 2021 -

Culver City Chevrolet responded

Thank you for the review and for your kind words about our dealership! We are glad to hear that we have been able to provide you great service when you bring your vehicle in. We appreciate you choosing Culver City Chevy and we hope to see you again soon. Sincerely, Michelle M. Customer Service

August 26, 2021

Everything was excellent! Hunter was great! It was refreshing to have service that was honest and professional. We have had bad experiences with other service places, but yours was great! Thank you More

by Michael Y.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter
Aug 26, 2021 -

Culver City Chevrolet responded

Thank you, Michael! We appreciate you taking the time to let us know how our service department is doing. Hunter will certainly be happy to hear your kind words! Thank you for your continued loyalty and we look forward to having the opportunity to serve you again soon. Sincerely, Michelle M. Customer Service

August 26, 2021

I was able to handle arrangements for service of my “dead” vehicle via phone and text without the need to go to the dealership with the towed card. I was kept well informed and no work was done without More

by Mike.soloff
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Culver City Chevrolet responded

Mike, thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Culver City Chevy for your service needs and we hope to work with you again next time. Sincerely, Michelle M. Customer Service

August 24, 2021

My experience with with Jose Luis and Carlos was more than amazing I’ve have my car for 3 years and haven’t had any problem my first leased car and I absolutely love it !! More

by Aalyiahmilan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos vallejo
Aug 25, 2021 -

Culver City Chevrolet responded

Wow, thank you for the kind words! We very much appreciate the shout out! Please let us know if there is anything else you need, and enjoy your new car! Sincerely, Michelle M. Customer Service

August 24, 2021

After scanning my truck I decided to bring it to this dealership, I explained to advisor Jordan that my truck is misfiring and needs multi-point inspection…I was told to pay $220 for diagnostic. After More

by Dan
Recommend Dealer
No
Employees Worked With
Jordan Rathman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Culver City Chevrolet responded

Thank you for your feedback. We are disappointed to see that you felt your experience with our service department was not up to expectations. Feel free to reach out to us directly at (424) 258-5224 so we can hear more specifics about how we could improve. Thank you again for letting us know about your experience. Sincerely, Michelle M. Customer Service

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