Culver City Chevrolet

Culver City Chevrolet responded

Thank you for sharing your experience with us. Your feedback helps us to better our services. Next time we hope to make your experience with us even more enjoyable. It is our sole intention to provide the very best experience possible. Thank you again for your feedback! Sincerely, Michelle M. Customer Service

Culver City Chevrolet responded

Thank you so much for sharing your kind words. We are delighted to hear that Jose helped in giving you such a great car buying experience with us! He is a great asset to our team and was more than happy to help. We value your business and look forward to seeing you in the future! Thanks again! Sincerely, Michelle M. Customer Service

Culver City Chevrolet responded

We appreciate the kind words, Nathaniel! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout out! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction at Culver City Chevrolet. Feel free to stop back in if there's ever anything else you need from us! Sincerely, Michelle M. Customer Service

Culver City Chevrolet responded

Thank you for car shopping with us, Marcus! We're so glad to hear that you received 5-star customer care during the process here at Culver City Chevrolet, and we want you to know that we are here to assist however we can if you need anything else. Have a fantastic day! Sincerely, Michelle M. Customer Service

Culver City Chevrolet responded

That's what we like to hear! Thank you for choosing Culver City Chevrolet to purchase your new car. We truly appreciate your business and your continued loyalty. Our team will be excited to hear about your kind words. Don't hesitate to give us a call if we can be of assistance in the future! Sincerely, Michelle M. Customer Service

Culver City Chevrolet responded

Thank you for taking the time to tell us how we are doing! Jose will be happy to hear that he was very helpful in your car buying experience. Thank you for your business and we hope to take care of any of your future car needs! Sincerely, Michelle M. Customer Service

Culver City Chevrolet responded

Thank you very much for your feedback about your experience in our service department. Our goal is to make sure every customer's vehicle is better off after visiting our service drive. We're sorry your visit did not meet your expectations, and we would like to work with you to make this up to you. Please give me a call at your earliest convenience at (424) 258-5224. Sincerely, Michelle M. Customer Service

edwardr responded

I had been talking several days to one of their sales reps about one of their high-end vehicles (Aston Martin) they have for sale. After driving 6 hours to review the car first the car wasn't there, they said the car needed some fuel, and that's somewhat OK, but it took over an hour for them to get fuel for the car. So that was a lie. Secondly, now that they see that I'm black I was told that I could not test drive the car. I was told it was their policy to NOT let certain cars be test driven! Well......I wish that had told me that BEFORE I drove 6 hours to their dealership! See my below email to the sales rep and management: I just wanted to follow up on my visit to your dealership yesterday. I thought the visit was both GOOD and BAD! First the good: The Aston showed well and was clean (which is sometimes not always the case). My initial thoughts of your sales staff were pleasant. The bad...I hated that I had to wait for the vehicle to arrive. I thought you mentioned the vehicle was already there with your other high-end vehicles. We spoke several times before I came out to your dealership, and I thought I was clear on my objective. I wanted to see and review the vehicle and take it for a test drive if all looked good. If this vehicle was NOT available for a test drive, I wish you had told me that and I would have saved both of us a lot of time. I find it very discriminatory as a 60-year-old black man to come to a dealership and be declined a test drive. Not MATTER what car it is. I left there and went to Beverly Hill Aston and drove a car with no problem. This is NOT my first rodeo of buying a high-end vehicle and most dealerships will allow a test drive without checking your financials or credit. I don't have a problem with either BTW. There is NO WAY you would have treated a 60-year-old white male like I was treated! you would have given him the benefit of the doubt! My objective was NOT to sit in the car and play the radio. I told you that I know this vehicle had a bit of a history being auctioned several times from coast to coast, so there is no way I was going to buy this vehicle without driving it AND having a pre-purchase inspection done. I tried to set up all of this BEFORE I got there. The fact that I couldn't drive it kind of tells me something is wrong with the car. I just can’t express how disappointed I was with the visit. Plus, you didn't even follow up with me after my visit. You didn't take me seriously as a buyer as stated above. But I will be sure to leave a review with the BBB and other sites listed on your web page. BTW...no one ever got back to me!

Culver City Chevrolet responded

Thank you for taking the time to let us know about your recent experience at our store. We are disappointed to hear that your visit to see our Aston Martin vehicle may have been frustrating, and it’s certainly our intention to provide the very best service to every person who comes to us. Our No. 1 objective is to provide the best customer service possible for all our customers and your feedback will help us improve. We want to make sure we personally address your concerns. At your convenience, please reach out to our me at (424) 258-5224. Sincerely, Michelle M. Customer Service

Culver City Chevrolet responded

Thank you for the five-star review! Our expert service team strives to get our customers back out on the road as efficiently and painlessly as possible, and we're glad to hear we succeeded. Thanks for choosing Culver City Chevrolet for your service needs and we hope to see you back again in the future. Sincerely, Michelle M. Customer Service

LEEMONICA83 responded

I will come back

Culver City Chevrolet responded

Thank you for the review and for your kind words about our dealership! We are glad to hear that we have been able to provide you great service when you bring your vehicle in. We appreciate you choosing Culver City Chevy and we hope to see you again soon. Sincerely, Michelle M. Customer Service