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Culver City Chevrolet

Culver City, CA

4.2
1,813 Reviews
At Culver City Chevrolet, our entire team works together to provide you with the ultimate Chevrolet shopping experience. We are here to exceed your expectations, deliver the best service possible, and make car shopping fun again. We provide a large inventory or Chevrolet cars, trucks and SUVs for you to browse through. Just find the specific vehicle that fits your needs and schedule your test drive by calling 424-216-6027. We provide plenty of buying and leasing options for drivers in Los Angeles, Santa Monica and Carson. We look forward to being the new and used Chevrolet vehicle source for you in Culver City!
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6101 W Slauson Ave

Culver City, CA

90230

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Showing 1,813 reviews

September 05, 2021

José Luis did an awesome job ! Got the truck I wanted and made sure I was ready to hit the road ! Thanks José Luis H More

by mendez0924
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Culver City Chevrolet responded

Thank you for taking the time to tell us how we are doing! Jose will be happy to hear how very helpful he was in your car buying experience. Thank you for your business and we hope to take care of any of your future car needs! Sincerely, Michelle M. Customer Service

September 04, 2021

I had to take my car back for several issues after the initial appointment. I don’t feel safe and secure in my car, mainly cause of their incompetence. They hit my car while it was being fixed. My loan More

by Pelé Keit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Rathman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Barrera
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager
Sep 08, 2021 -

Culver City Chevrolet responded

Thank you very much for your feedback about your experience in our service department. Our goal is to make sure every customer's vehicle is better off after visiting our service drive. We're sorry your visit did not meet your expectations, and we would like to hear more about your experience in order to identify a solution. Please give me a call directly at (424) 258-5224. I look forward to hearing from you. Sincerely, Michelle M. Customer Service

September 04, 2021

Sales staff was very patient and helpful. Really worked hard to get me in my vehicle. Even stayed late to make it happen. I felt welcomed and was not made to feel bad when my credit score wasnt as high as More

by Kellymgilmore
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Culver City Chevrolet responded

We greatly appreciate the detailed review, Kelly! Thank you so much for taking the time to leave us wonderful feedback. It's great to hear that the team embodied our values. We aim to make each and every visit to Culver City Chevy an enjoyable one. That's why we work to ensure a great shopping experience. Again, thank you very much for your review, and we'll be looking forward to your next visit. Take care! Sincerely, Michelle M. Customer Service

September 03, 2021

Excellent customer service good prices and honesty Christian explained to me all the questions I had about the car I bought he know what he's doing good Job More

by Eduardo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Mendieta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Culver City Chevrolet responded

Thank you for your recommendation and positive feedback about your recent experience with Christian and the Culver City Chevrolet team. Providing a wonderful car buying experience is a top priority for us, and we’re glad you were pleased with the service you received. We hope you are enjoying your new car, and we look forward to working with you again. Sincerely, Michelle M. Customer Service

September 02, 2021

Service Advisor is great. Jordan is knowledgeable and personable. I wouldn’t take my car anywhere else and would definitely recommend Culver City Chevy to my friends More

by kwbgolfer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Culver City Chevrolet responded

Thank you! We appreciate you taking the time to let us know how our service department is doing. Jordan will certainly be happy to hear your kind words! Thank you for your continued loyalty and we look forward to having the opportunity to serve you again soon. Sincerely, Michelle M. Customer Service

September 01, 2021

This is the worst service I have ever received. Your service department needs a complete overhaul and extensive training. The customer should be informed on what is happening with their vehicle and not More

by AHarris
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Miguel Padilla
Sep 03, 2021 -

Culver City Chevrolet responded

Thank you for your business, and thank you for taking the time to share your experience. We are very sorry to learn that your experience with our service department was not what you expected, and that you feel as though communication was lacking. At Culver City Chevrolet, we work hard to deliver a quality experience, which includes top-notch efforts all around. You are important to us, and we want to provide a satisfying experience. Feel free give me a call directly at your earliest convenience at (424) 258-5224. Sincerely, Michelle M. Customer Service

August 31, 2021

Robert was great! He was very helpful and answered all my questions. He explained what was going on with my car. Thank you so much for your help. More

by Jmaravilla92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto Canche
Sep 01, 2021 -

Culver City Chevrolet responded

Thank you! We appreciate you taking the time to let us know about your recent service experience. We think Robert is great too and he will will be thrilled to hear your compliments! Thank you for your business and we look forward to having the opportunity to serve you again soon. Sincerely, Michelle M. Customer Service

August 31, 2021

I was about 30 minutes lateBut Oil Change & Breaks I was about 30 minutes late But Oil Change & Breaks fluid 3 hours ??? Jeffy lube hour and a half max !! I have to come back to order parts also More

by Shinndogg2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Canche
Sep 02, 2021 -

Culver City Chevrolet responded

We appreciate you taking the time to let us know about your recent experience at Culver City Chevy. We’re sorry to learn that you were disappointed in how your service was handled. Our number one goal is customer satisfaction and we want to do everything we can to meet your expectations. Thank you for your business and for taking the time to share your experience with us. We love to hear from you directly at your convenience by calling (424) 258-5224. Sincerely, Michelle M. Customer Service

Sep 02, 2021 -

Shinndogg2002 responded

I appreciate your response and maybe I was a little harsh somethings just take time let me apologize to you and your staff…. There are more important things in the world going on to be criticizing anybody at this time I apologize Thanks Eric Shinn

Sep 02, 2021 -

Shinndogg2002 responded

I appreciate your response and maybe I was a little harsh somethings just take time let me apologize to you and your staff…. There are more important things in the world going on to be criticizing anybody at this time I apologize Thanks ES

August 31, 2021

What a pain !!My 2017 Bolt EV had a recall for the What a pain !! My 2017 Bolt EV had a recall for the batteries and also had the "Service Camera Warning". It was just not clear what this service was More

by Fabio
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jesse Anikwem
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Mendieta
1.0
This rating includes all reviews, with more weight given to recent reviews.
George De La Rosa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Mendez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Barrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Luis Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Morales, Oscar Gutierrez, Steven Bowerman, Flavio Onofre
Sep 02, 2021 -

Culver City Chevrolet responded

Thank you for your feedback and we’re sorry to hear that we did not meet your expectations. We would greatly appreciate the opportunity to discuss this matter further and hopefully help rectify this situation. Please reach out to me directly by calling (424) 258-5224. Sincerely, Michelle M. Customer Service

Sep 02, 2021 -

Fabio responded

Michelle, I tried to call you but never got an answer. I also left a voice message. No calls back: I'm not surprised !

Sep 02, 2021 -

Fabio responded

Also, I reported this dealer to GM and they committed to refund me the total amount you stole from my wallet. I think this speaks for itself

August 31, 2021

Good shop just communication between service advisers is not as good as it should be . They called the other phone number while I was waiting when I specifically told them to call my cell which was a number More

by monicurrz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Culver City Chevrolet responded

Thank you for sharing this candid feedback with our team. Communication is vital in providing top-quality service, and we are sorry that you feel as though we fell short. Please know our service team takes customer care extremely seriously and because of that, we want to make sure we are able to personally address your concerns and answer any ongoing questions that you may have for us. Feel free give me a call directly at your earliest convenience at (424) 258-5224. Sincerely, Michelle M. Customer Service

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