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Cu Auto Sales

Salt Lake City, UT

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7 Reviews

4144 South State Street

Salt Lake City, UT

84107

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7 Reviews of Cu Auto Sales

October 07, 2019

Integrity Mike and team are awesome. If everyone in this industry ran their business this way, "used car salesman" would be a universally honorable designation More

by MikeInSoJo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Hanson
August 10, 2018

Bait and switch I found a Toyota Prius V 2017 Model Three on their website, and took it for a test drive before going through the hoops of financing, insurance, etc. More

by Cabrill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jody
Aug 13, 2018 -

Cu Auto Sales responded

in total transparency lets reveal the real names in this review the review is written by Jared Bagley and he has been dropping negative review over this transaction in every place he can. these reviews are false in nature, slanderous and a malicious attempt damage our business. If this continues we will seek legal action against Jared Bagley. As a business that has served customers and their needs for over 30 years I would clarify that this was NOT a bait and switch. This accusation is completely false and a slanderous statement that show the lack of integrity of Jared Bagley. If anyone input a VIN# of any Toyota Prius into our data management system, Kelly blue book, NADA book or any other online service the number designation (ii,ii,iii,vi ect) does not “auto-decode”. It requires the operator, seller or buyer to manually “figure out “ what the option content actually corresponds to the vehicle. Once Jared Bagley brought us to the knowledge that our vehicle was not bearing the designation that we had it advertised we offered and apology and explained as a non-intentional clerical error. As a matter of fact Jared Bagley test drove this vehicle two times, bringing friends or other associates of his before ever committing to the vehicle. It would appear that this would have been ample time to discover the error and bring it to our attention before purchasing it, instead Jared Bagley returned after one day of research, and took full delivery of the vehicle including signing all documents for a used car sale in the state of Utah, only after the next day of delivery he informed us that the car was not as represented. As a courtesy we completely refunded the transaction, something that we did not have to do. We offered a sincere apology and a discount to keep the car. Jared denied and expressed his frustration in the deal. I am appalled at his review, as they are slanderous and defamation to a business that takes great pride in customer service. As a bonded dealer in the state of Utah’s our business is protected by the state and is outlined in the documentation and bill of sale that all sales are final and clearly states that we DO NOT have to refund or accept any returns on a used vehicle. I would hope all that read this review from Jared Bagley understand that we made an honest mistake did not bait or switch anything. His remarks are completely false and slanderous in nature. Facts conclude that we gave Jared ample time to inspect, drive, review, and scrutinize the vehicle for several hours before he made a purchased. Jared used many hours of our sales staff’s time and actually imposed on our sales associate come in on his day off to deliver this vehicle in which Jared had previously drove and inspected in all respects there was no pressure or even a vehicle to “switch” him to! The fact that we offered him a very courteous refund proves that CU Auto Sales made every effort to right the wrong. We are sorry for any inconvenience. CU Auto Sales is NOT appreciative of this review. Upon his exit from our facility we were under the impression that we had done everything possible for him. We are greatly saddened by this negative response and did out best to make an amicable resolution.

January 11, 2017

No Pressure sales Purchasing our vehicle through CU Auto Sales was AMAZING! We shopped around visited severally Dealership & CU was by far the most friendliest. We will More

by Jeepguy1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
March 23, 2015

SALES REPS DON'T CARE. I was reciently at this dealership looking for a vehicle. When I pulled in I saw two sales reps in the window and they both disapeared. My sister and More

by perkyb1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob Austin
April 20, 2014

Excellent and Professional These are the most honest and helpful people I have ever met for buying a car. I quit a job and needed to downsize. Mike Hansen was awesome in assis More

by idahopt8o
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hansen
July 25, 2013

I was able to fine a car that fit my needs. John at Cu auto Sales was very helpful and willing to go the extra mile to make buying a car quit enjoyable he also was able get get me a wonderful at a credit More

by Sisgrace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
August 02, 2004

I worked with one sales person throughout my whole transaction. They have an excellent web site. Fast service! no pressure. Quality transaction. I will be back to see Mike! More

by kenmoss
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
1