Crystal Lake Chrysler Jeep Dodge

2017 Pacifica Love my Pacifica!! They service was great & Brad was a fabulous salesman. He answered all my questions & answers them still when I have them. This was Love my Pacifica!! They service was great & Brad was a fabulous salesman. He answered all my questions & answers them still when I have them. This was not my first car purchased there &’wont be my last! More

2014 Tucson I bought my 2014 Tucson in March as a replacement for my older 2006 Honda CRV. The salesman, Brad Stickels was very helpful. Everyone at the dealershi I bought my 2014 Tucson in March as a replacement for my older 2006 Honda CRV. The salesman, Brad Stickels was very helpful. Everyone at the dealership was very helpful. More

Purchase new vehicle Jack takes good care of his customers, gives them 100% of his time. Won't make you feel rushed and walks through everything step by step to make sure Jack takes good care of his customers, gives them 100% of his time. Won't make you feel rushed and walks through everything step by step to make sure his customers are completly satisfied before walking out the door. More

My new Wrangler! I am very very happy with my new Jeep. Traded in my old Patriot for a new Wrangler. Justin my salesmen was very helpful in finding my dream Wrangler a I am very very happy with my new Jeep. Traded in my old Patriot for a new Wrangler. Justin my salesmen was very helpful in finding my dream Wrangler and was very easy to work with. The manager Jimmy also helped very much. Would recommend Justin and this dealership to anyone. More

TERRIBLE EXPERIENCE!!! I bought a new Ram 4500 dump truck in July. Had it shipped to NC. It was in the shippers possession for a total of 14 hours. Upon arriving I checked i I bought a new Ram 4500 dump truck in July. Had it shipped to NC. It was in the shippers possession for a total of 14 hours. Upon arriving I checked it out and everything looked good. I jump up on the truck to drive off and found HUGE scratches in the roof. They were down to the metal. The scratches had rust in the. I got the shipper to come back and look at the scratches at which time he told me that they had rust and he was not responsible. He was also able to produce me a picture time stamped in Chicago at 8pm 2-3 hours after picking the truck up from the dealership showing the rust in the scratches. I sent my salesmen Brad pictures on the spot. He called me and said that he would talk to his supervisors and get me some answers. After 2 weeks, he asked me to go get an estimate to get the truck fixed. Which I did the next day. For the next 4 months I called or texted him once a week. Every time he assured me that the dealership was going to take care of it. About a month ago he got the sales manager Rob Ace involved. I have a voicemail on my phone from him reassuring me that the dealership was going to take care of it and a check was going out that week. The next week I did not receive anything from them. I called Rob back, he said he was sorry for the delays but the check was going out this week. I still received nothing and no call letting me know what was going on. The salesman and sales manger quit returning my calls the first of October. As my frustration kept rising I called the dealership back and asked to talk to an owner. They transferred me to Scott. He at that time informed me (mid October) that his dealership was not taking responsibility for the problem. He had the shipping paper that stated at vehicle pick up there were no problems and at vehicle delivery there were no problems. I told him I wish I would have known that 4 months ago before wasting all my time. Scott said he wish he would have known about the problem 4 months ago. And hung up the phone on me. I’m the the one that signed the paper. I signed it before finding the scratches but prior to the shipper leaving my location. There are multiple problems here 1-communication between sales, sales manager and general manager (I do not know but I don’t think the general manager was made aware of the problem until just recently) 2-all around customer service (don’t tell a customer that you are going to do something and not follow thru) (sales became so busy with “new” customers he could not return my phone calls) 3-I am stuck with a “new” damaged truck. I sought some advise from my attorney and he informed me that I would have to go to IL to take action on this. I do not have time to do that for $1200. It would cost me more in time and trips so he told me to just write some honest reviews and that’s what I am going to do. I would NEVER purchase another vehicle from this dealership because of the communication and integrity they have. I took the time to file a complaint with Ram on this matter as well. I was trying to find someone that could hold this dealership and these people accountable. They hung me out to dry because I live 11 hours away, not fair but it’s life. I’ll fix the truck myself and go on. I just wanted to take the time to share the WORST CUSTOMER SERVICE EXPERIENCE I have ever had! More

If I could rate this a zero I would Started off great bought a used car with a window issue. Was no big deal, promised it would be taken care. Not only did I have to chase down the servi Started off great bought a used car with a window issue. Was no big deal, promised it would be taken care. Not only did I have to chase down the service department, there was zero communication about what, when, and how! I finally got it in, not including the first time and no one had a clue why I was there! They had it for about 2 days went to pick it up, the radio is scratched on the screen my dash is scrated all by the glove box and the window DIDN'T WORK!! I missed a day of work for this and I got nothing but attitude! I regret so much purchasing a vehicle from Crystal lake Chrysler Jeep and Dodge More

Rude - Plenty of other dealers to go to! I didn't need financing and just needed to find the Wrangler I wanted. Worked with a nice salesman, Mark, to find the vehicle and get it to Crystal La I didn't need financing and just needed to find the Wrangler I wanted. Worked with a nice salesman, Mark, to find the vehicle and get it to Crystal Lake, no problems there. Then Jack Irwin got involved somehow - what a rude old man!!! I was in between shifts and he PROMISED me the vehicle would be ready to go and I would be out in 30 minutes. Yeah right. An hour later he told me I should have gotten there earlier! I walked out. Time to retire if that's how you're going to treat customers. If it wasn't for Mark, there would have been no deal. More

The Best! We were looking for a Challenger and decided to stop in here bc we left a different dealer bc of a bad experience. It was one of the best decision We were looking for a Challenger and decided to stop in here bc we left a different dealer bc of a bad experience. It was one of the best decision we made! We sat down with Mark Kropp at first, he located the vehicle, went over the prices and gave us all the discounts right away. He had our vehicle appraised we negotiated a deal was made! We also sat down with Jack Irvin went over more minor details and the vehicle was on the way. The following day they called us and told us the vehicle was in. We went back looked over the vehicle, approved it and moved on to financing. That went smoothly and quickly, we went over a few additional amenities and decided on those later. The complete process was smooth and honest! Great work to everyone that was involved! Mark & Tracy More

Stay far away from this place!! One of the worst places to go! Don't waste your time!! Went to buy a car there and I stepped out of the car I was in a salesman asked me what I was lo One of the worst places to go! Don't waste your time!! Went to buy a car there and I stepped out of the car I was in a salesman asked me what I was looking at I told him and he laughed and told me you can't afford it get back in your car. That was only the first experience I had with them my dumb butt went back years later and had again horrible experience!!! Stay far away from this place there are plenty of nice friendly dealerships to go to! More

Buying New Vehicle I made an appointment with Jack Irvin i knew the price of this vehicle was way over my budget and it was, but some how Jack Irvin and staff made the I made an appointment with Jack Irvin i knew the price of this vehicle was way over my budget and it was, but some how Jack Irvin and staff made the deal work. They were courteous, friendly, and not pushy at all. I plan on not buying that day, but they made an offer i could not pass up. thanks Jack for a good job well done. Eli More