Crystal Lake Chrysler Jeep Dodge

From purchase through service, five stars! Our 2017 Pacifica is the fifth Chrysler product we have purchased from Crystal Lake Chrysler. We have had each of them serviced at the dealership. Tha Our 2017 Pacifica is the fifth Chrysler product we have purchased from Crystal Lake Chrysler. We have had each of them serviced at the dealership. That alone testifies to our satisfaction with this dealership. We just had the Pacifica in for its first service. The folks in the Express Lane were great. I chatted with the sales person who worked with us on getting the Pacifica we wanted. Another pleasant exchange. I needed something from the Parts Department. They were wonderful in helping figure out what I wanted and working to get it for me before we left on a trip next week. We have never had a bad experience with anyone at Crystal Lake Chrysler. More

Excellent service Best costiner service. Very honest. Looked at several cars with me to make sure it was the car I wanted. It was never a bother to anyone. Best costiner service. Very honest. Looked at several cars with me to make sure it was the car I wanted. It was never a bother to anyone. More

Bad customer experience I called the service rep and told him I would be there around 6pm to pick up my truck after service was finished. He told me they would be there til a I called the service rep and told him I would be there around 6pm to pick up my truck after service was finished. He told me they would be there til at least 7pm. I got to the dealer at 6:15-6:20 and the dealer was closed and everyone but one salesman was gone. He said they left a long while ago. The problem was that I drove an hour to get there and needed my truck(4WD) to get to work the next day as we were expected to get 8-12” of snow. I missed work having a car not equipped to travel in the snow. They apologized but offered no reconciliation for me to get my truck. Extremely pissed that they left while I was on the way and missing a day of work just poured salt on the wound! When I did get a ride to pick it up my truck they brang it around front it was covered in snow, having only turned the windshield wipers on to remove the snow on it! Really! The seat cover I had on the drivers seat was bunched on the floor board and had dirt and grim all over it! I did buy my truck from here but I WOULD NEVER recommend that anyone would get any service done here. I guess once again you’re on your own once you drive it off the lot! More

Service Honest and done in timely manner very knowledgeable staff friendly and feel like part of the family I love this dealer absolutely I will come back and Honest and done in timely manner very knowledgeable staff friendly and feel like part of the family I love this dealer absolutely I will come back and do my maintenance here for my jeep More

Excellent It was a pleasure dealing with Crystal Lake Chrysler Jeep Dodge. Jack Irwin was extra special to deal with. In the end he walked me thru all of steps It was a pleasure dealing with Crystal Lake Chrysler Jeep Dodge. Jack Irwin was extra special to deal with. In the end he walked me thru all of steps needed to operate everything . Daniel Adams More

Jeep compass Everyone was helpful. Went over everything with us. Tried to save us money where they could. Did not Make us feel pressured. Thank you all Everyone was helpful. Went over everything with us. Tried to save us money where they could. Did not Make us feel pressured. Thank you all More

Terrific Service I took my 2014 Ram 1500 in for a broken side-view mirror replacement. Everyone was terrific to work with, the work was done faster than expected, and I took my 2014 Ram 1500 in for a broken side-view mirror replacement. Everyone was terrific to work with, the work was done faster than expected, and costs were exactly as outlined. Great place!!!! More

Outstanding Great experience!! Was informed throughout. Would highly recommend. Sal was a pleasure to work with. Made the process smooth the whole way through. I Great experience!! Was informed throughout. Would highly recommend. Sal was a pleasure to work with. Made the process smooth the whole way through. I always go to CLCJDR for Service on my vehicles. More

Purchase of a used vehicle Great service. Made you feel comfortable with no pressure. Very knowledgeable about what I came in to purchase. Would highly recommend this car dealer Great service. Made you feel comfortable with no pressure. Very knowledgeable about what I came in to purchase. Would highly recommend this car dealer to anyone looking for a good deal and treated with respect. More

Fixed my diesel They replaced my battery under warranty. They are all good. They tested it and helped me out with all the service and replacement that I could ask for They replaced my battery under warranty. They are all good. They tested it and helped me out with all the service and replacement that I could ask for! A+ More