Crystal Lake Chrysler Jeep Dodge

Great Experience! I LOVE my Jeep Renegade. I had such a peaceful buying experience. Just took my car in for its second oil change and everyone I encountered from servic I LOVE my Jeep Renegade. I had such a peaceful buying experience. Just took my car in for its second oil change and everyone I encountered from service to checkout were so pleasant and helpful. That alone was wonderful... the service was quick too! This is the 5th car I’ve owned. I’ve never been happier with a dealership. More

Purchased my jeep from the dealer and use their service depa For regular maintenance or emergency repairs, the Crystal Lake Chrysler, Jeep dealer's service department is outstanding. Very friendly and highly pr For regular maintenance or emergency repairs, the Crystal Lake Chrysler, Jeep dealer's service department is outstanding. Very friendly and highly professional in all respects. More

Sickening Scammed bc I am a woman who doesn’t know about cars. 1 year old Rubicon with 30k miles $500 bill for a call under full warranty? No loaner car availa Scammed bc I am a woman who doesn’t know about cars. 1 year old Rubicon with 30k miles $500 bill for a call under full warranty? No loaner car available after 2 full days in the shop they couldn’t even bother to run it through a wash? Customer lost permanently for this dealer and Jeep. More

Excellent experience My husband and I had an enjoyable no pressure experience. This is the second car we purchases from this dealership. I would go back a 3rd time. My husband and I had an enjoyable no pressure experience. This is the second car we purchases from this dealership. I would go back a 3rd time. More

From purchase through service, five stars! Our 2017 Pacifica is the fifth Chrysler product we have purchased from Crystal Lake Chrysler. We have had each of them serviced at the dealership. Tha Our 2017 Pacifica is the fifth Chrysler product we have purchased from Crystal Lake Chrysler. We have had each of them serviced at the dealership. That alone testifies to our satisfaction with this dealership. We just had the Pacifica in for its first service. The folks in the Express Lane were great. I chatted with the sales person who worked with us on getting the Pacifica we wanted. Another pleasant exchange. I needed something from the Parts Department. They were wonderful in helping figure out what I wanted and working to get it for me before we left on a trip next week. We have never had a bad experience with anyone at Crystal Lake Chrysler. More

Excellent service Best costiner service. Very honest. Looked at several cars with me to make sure it was the car I wanted. It was never a bother to anyone. Best costiner service. Very honest. Looked at several cars with me to make sure it was the car I wanted. It was never a bother to anyone. More

Bad customer experience I called the service rep and told him I would be there around 6pm to pick up my truck after service was finished. He told me they would be there til a I called the service rep and told him I would be there around 6pm to pick up my truck after service was finished. He told me they would be there til at least 7pm. I got to the dealer at 6:15-6:20 and the dealer was closed and everyone but one salesman was gone. He said they left a long while ago. The problem was that I drove an hour to get there and needed my truck(4WD) to get to work the next day as we were expected to get 8-12” of snow. I missed work having a car not equipped to travel in the snow. They apologized but offered no reconciliation for me to get my truck. Extremely pissed that they left while I was on the way and missing a day of work just poured salt on the wound! When I did get a ride to pick it up my truck they brang it around front it was covered in snow, having only turned the windshield wipers on to remove the snow on it! Really! The seat cover I had on the drivers seat was bunched on the floor board and had dirt and grim all over it! I did buy my truck from here but I WOULD NEVER recommend that anyone would get any service done here. I guess once again you’re on your own once you drive it off the lot! More

Service Honest and done in timely manner very knowledgeable staff friendly and feel like part of the family I love this dealer absolutely I will come back and Honest and done in timely manner very knowledgeable staff friendly and feel like part of the family I love this dealer absolutely I will come back and do my maintenance here for my jeep More

Excellent It was a pleasure dealing with Crystal Lake Chrysler Jeep Dodge. Jack Irwin was extra special to deal with. In the end he walked me thru all of steps It was a pleasure dealing with Crystal Lake Chrysler Jeep Dodge. Jack Irwin was extra special to deal with. In the end he walked me thru all of steps needed to operate everything . Daniel Adams More

Jeep compass Everyone was helpful. Went over everything with us. Tried to save us money where they could. Did not Make us feel pressured. Thank you all Everyone was helpful. Went over everything with us. Tried to save us money where they could. Did not Make us feel pressured. Thank you all More