Crystal Lake Chrysler Jeep Dodge

Knowledgeable salesman. Very experienced Came in with a mindset to get a jeep compass, sat down with salesman and worked some numbers to fit a worthy payment. Salesman very patient with me th Came in with a mindset to get a jeep compass, sat down with salesman and worked some numbers to fit a worthy payment. Salesman very patient with me through the buying process..salesman very thorough with the functions of the vehicle. Yes.....the salesman was Robert Murphy...great guy to get the job done.. More

Horrible Experience at this dealership We bought a used 2016 Jeep Cherokee and have had nothing but problems. First the front axle broke within a week of purchase. Then 3 other fairly major We bought a used 2016 Jeep Cherokee and have had nothing but problems. First the front axle broke within a week of purchase. Then 3 other fairly major problems and now we found about 3 inches of water in the spare wheel well. Brought this car back into the dealership and was told it would be $390 for them to discover what was wrong. Since we were in a bind, we had to pay it. Got a phone call later saying it was going to be another $700 for repairs. That was enough for us. We got out car and brought it to another repair shop and got the car repaired for a total of $52 !!! This Jeep dealership had torn a hole in the plastic sealant under the casing in the back, they did not even care to repair this before giving the car back to us. We complained to the "Manager", he yelled us when we complained. In our opinion, this dealership is as bad as it gets. Will NEVER go back there for any reason EVER!! More

Town and Country Bought my car at this dealership and have had service and maintenance here for the past 11 years. George in service was very considerate and patient Bought my car at this dealership and have had service and maintenance here for the past 11 years. George in service was very considerate and patient Hopefully all problems have been solved. Thank you George. More

Re: Prompt, courteous service Had vehicle in for oil change, tire rotation and programming remote start in Express Lane. Staff was professional and courteous...service was complete Had vehicle in for oil change, tire rotation and programming remote start in Express Lane. Staff was professional and courteous...service was completed promptly and as expected. Would recommend the Service department. More

Purchase of 2019 Rubicon Great experience! Mark did a great job with me. It's a well run operation. The financing transition was good too. I'd recommend C L Jeep! Great experience! Mark did a great job with me. It's a well run operation. The financing transition was good too. I'd recommend C L Jeep! More

Do not buy from this dealership Nothing but a harrible ecperience at this dealership. We were sold a lemon, 2016 jeep cherokee. In 6 minths, we have pyt well over $2500 in repairs.n Nothing but a harrible ecperience at this dealership. We were sold a lemon, 2016 jeep cherokee. In 6 minths, we have pyt well over $2500 in repairs.now we are spending $1100 on a part that was recalled. They are supposed to submit the bill to jeep Chrysler, not the customer. They also sold us a car that had been in a wreck, without disclosing it, which is fraud. Please save yourself a big headache and go somewhere else. More

I love Crystal Lake Chrysler Jeep Ram My family and I have bought many vehicles from CLCJR since 1991 and I would not think of going to any other dealer. The management and staff have alw My family and I have bought many vehicles from CLCJR since 1991 and I would not think of going to any other dealer. The management and staff have always been professional and courteous. We have recommended this dealership to many friends and they have report the same feelings. More

Oil change tire rotation They were very professional and friendly from the time I walked in until the time I left. Didn’t have an appointment but they still changed my oil an They were very professional and friendly from the time I walked in until the time I left. Didn’t have an appointment but they still changed my oil and did s tire rotation in a timely manor More

Customer for several years Have dealt with Brad for many years. He has helped us on sales and vehicle information, and is great with follow back with vehicle content and satisfa Have dealt with Brad for many years. He has helped us on sales and vehicle information, and is great with follow back with vehicle content and satisfaction. More

Awesome dealership and service department This dealership will work for you without you walking out the door. Large range of vehicles new and used. This is the second vehicle we have purchased This dealership will work for you without you walking out the door. Large range of vehicles new and used. This is the second vehicle we have purchased from them and we will be back for the next purchase. More