Crystal Lake Chrysler Jeep Dodge

Service I dropped off my car on a Sunday. Left a note that the battery was dead and I had to jump it to bring it in. The dealer did a diagnostic and charge me I dropped off my car on a Sunday. Left a note that the battery was dead and I had to jump it to bring it in. The dealer did a diagnostic and charge me an additional $70. The battery cost $200 then $140 for the diagnostic and install. We purchased our last 3 cars from this dealership. I will not be returning More

Awesome dealership and service department This is our 3rd vehicle from this dealership and were back there again this week to purchase the 4th vehicle. Great place to get new and used vehicles This is our 3rd vehicle from this dealership and were back there again this week to purchase the 4th vehicle. Great place to get new and used vehicles!! Thank you!?’ More

Everything went smooty Everything in the process of getting our hood repainted went very smoothly. Took the van in for them to look at. They said they would have to get appr Everything in the process of getting our hood repainted went very smoothly. Took the van in for them to look at. They said they would have to get approval it would take a week. In a week they called and we set up appointment. Took two days as they estimated. Courtesy car was great. Everyone was very courteous and friendly. More

Straight Shooters Going to this dealership, we noticed it wasn’t run like your typical dealership. The prices were fair and that was without them applying every incenti Going to this dealership, we noticed it wasn’t run like your typical dealership. The prices were fair and that was without them applying every incentive to the car that nobody qualifies for. This left little room for negotiations but the price was still much lower than all other dealerships. It never felt like the game most dealerships try to play with you. The ease of buying a car here versus elsewhere was unbeatable. More

Courteous, Quick, Reliable Service I brought my 2016 Challenger in without an appointment. I needed an oil change, tire rotation and recall completed. I was in and out within an hour!! I brought my 2016 Challenger in without an appointment. I needed an oil change, tire rotation and recall completed. I was in and out within an hour!! The service advisor Eva was courteous, polite and welcoming. I highly recommend CL Jeep, Chrysler, Dodge. More

Quality service Friendly staff,concerned about your concerns of your vehicle.for basic repairs in and out in a reasonable amount of time provided a car wash when done Friendly staff,concerned about your concerns of your vehicle.for basic repairs in and out in a reasonable amount of time provided a car wash when done More

Outstanding service! The dealers knowledge and prompt professional service was way better then we anticipated! We will be recommending Crystal Lake Jeep dealer to all our The dealers knowledge and prompt professional service was way better then we anticipated! We will be recommending Crystal Lake Jeep dealer to all our friends and family!! More

Let me walk from the Jeep Brand I negotiated a price on a new Jeep online with Mark. Was good to go pending the offer on my Jeep trade in. I went into the dealership and was handed o I negotiated a price on a new Jeep online with Mark. Was good to go pending the offer on my Jeep trade in. I went into the dealership and was handed off to another salesman (Herb?) because Mark was dealing with a customer at the time. Let me preface by saying that this would have been my fifth Jeep purchase from this dealership. However, the lowball offer on my trade-in made the deal go south. I did the homework on the value of the Jeep trade-in and the offer was not even close. The Jeep trade-in value could go up by almost $3,000 if I was willing to purchase from the lot but not on the need to order Jeep I wanted. I asked for the keys to my Jeep and walked. No followup telephone call, no NOTHING. This is how a loyal customer is to be treated? No thanks. I will take my business elsewhere and I will probably even leave the brand after this experience. More

Oil change and tire rotation Less than 45 minutes. Fast and well priced. Great customer service. I’ve been buying cars and using the service center at this dealer for 27 years wi Less than 45 minutes. Fast and well priced. Great customer service. I’ve been buying cars and using the service center at this dealer for 27 years without a problem. More

No nonsense experience I went in for a specific vehicle at a specific price and received both with no hassle. I dont like to waste time and was pleased that the staff was r I went in for a specific vehicle at a specific price and received both with no hassle. I dont like to waste time and was pleased that the staff was ready to sell their car for a fair price with no gimmicks More