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Crystal Lake Chrysler Jeep Dodge

Crystal Lake, IL

4.0
440 Reviews

5404 S Illinois Rte 31

Crystal Lake, IL

60012

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Showing 440 reviews

July 23, 2021

Work was done on time excellent service. They were courteous knowledgeable and friendly. They took care with my vehicle and ran it through the car wash when finish. More

by fdtruck1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
July 22, 2021

I had service on my 2015 Chrysler Touring L Mini Van performed last week (7/14/2021). I followed your rules for making an appointment. The service was expedient and professionally done. My service r More

by MJ Dowdy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eva Perez
Jul 22, 2021 -

MJ Dowdy responded

Thank you for servicing my Chrysler over the last five years. The Mechanics are excellent and the Service Rep is knowledgeable, professional, precise, and customer friendly. It is always a pleasure doing business with your dealership.

July 20, 2021

Excellent service after sale. Have followed up for years making sure we are please with our purchase and to insure safety recalls have been have been done. More

by mal1950me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Rosenberg, Kevin Lessner
July 01, 2021

Great service! Rich was my salesman, he helped me to get TRX built from the factory! The dealer communicated properly, updated ne all the time about the car status. More

by Serge P.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Faul
June 30, 2021

2 hours and 22 minutes for an "express oil change", enough said. More

by jeff plebanski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
June 19, 2021

They all go above and beyond! Brad, Josh, and Gary were all so helpful! Great environment! Brad did a wonderful job of showing all options and explaining vehicle features in detail. Josh was great as well More

by Sandy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh, Scott Rosenberg, Brad Stickels
June 04, 2021

People aren’t very friendly. Been buying Chrysler products my entire life and it’s the worst dealership experience I’ve had. Nobody seems happy More

by Dgidel01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Lessner
May 25, 2021

I appreciated that the dealership was organized and got me in and out quickly. Everyone was very personable and did their very best to get me a great deal! More

by Luisa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lessner, Doug Miller
May 15, 2021

This dealership has been servicing two of my vehicles for a couple of years now.I have never had any issues with this dealership.I am totally satisfied with their service. More

by louieonthebeach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department.
May 12, 2021

Quite impressed with your new service writers. They got me right in, checked out everything I asked and did the work, and the bill was very reasonable. More

by RhondaJean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept. new woman and new man
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