Crystal Lake Chrysler Jeep Dodge

It’s so easy to work with the service department in this dealership. I’m treated in a friendly, courteous manner, they listen closely to what I have to say, I’m updated regularly on the progress of work on dealership. I’m treated in a friendly, courteous manner, they listen closely to what I have to say, I’m updated regularly on the progress of work on my vehicle, and the mechanics are highly competent in their field. More

Poor communication. Seems like the service dept has changed hands in last few years. Took 2 days to tell.me the battery they installed.3.months ago is good and charged m Seems like the service dept has changed hands in last few years. Took 2 days to tell.me the battery they installed.3.months ago is good and charged me $200. Car would.not start. More

They don't care about anything except getting your signature and payment. Do not even think about buying a vehicle here! signature and payment. Do not even think about buying a vehicle here! More

I brought my truck into Crystal Lake Chrysler Dodge Jeep Ram in January/February 2024 to fix a hissing noise when turning the steering wheel and for some general maintenance. Unfortunately, after they repla Ram in January/February 2024 to fix a hissing noise when turning the steering wheel and for some general maintenance. Unfortunately, after they replaced the power steering line, the issue worsened. When I brought the truck back, they installed a new hydroboost, but it was still worse than when I initially brought it in. In April, I then took my truck to Performance Chrysler Dodge Jeep Ram in Centerville, Ohio, where they determined that Crystal Lake cdjr had installed the power steering line incorrectly, stripping the threads and causing a leak that contaminated the entire power steering system. As a result, I had to have the hydroboost, power steering lines, and pump replaced at a significant cost. After discussing the situation with the service manager, he agreed to reimburse me for the damage/misrepair caused by their team. I submitted all requested documentation, including invoices and photos, but communication has been extremely poor ever since. He assured me months ago that he would send the information to corporate and provide me with an update, but I have heard nothing since. It has now been 4-5 months with no resolution. I am very disappointed with the lack of professionalism and follow-through. I would not recommend this dealership based on my experience with both the repairs and their handling of the situation afterward. More

Right out of the gate, when I walked into the service dept (I did have an appt) person sitting at the desk ignored me. Finally when he did acknowledge me, he suggested I had 2 choices. I could get back i dept (I did have an appt) person sitting at the desk ignored me. Finally when he did acknowledge me, he suggested I had 2 choices. I could get back in my car and drive it to the other side of the building, or he could walk me over to the other side of the building and he would drive the car over. I told him I can walk but you can move the car. I handed my keys over and left. Rude, rude, rude!! Customer service = 0. More

Skylar and team were great! I love my new. Highly recommend and will be back I love my new. Highly recommend and will be back More

Bought an overpriced car for our daughter from them last year. All the extras too (excessive warranty, etc). Within two weeks our daughter was unable to drive due to a medical condition and we had to get year. All the extras too (excessive warranty, etc). Within two weeks our daughter was unable to drive due to a medical condition and we had to get rid of the car. We brought it back to them and they said we don’t do returns so they bought it back from us and charged us $2k extra just to take it back. With the down payment and this horrific return fee we paid over 4k for having the car two weeks. Do not do business with them. Ever. More

Huge service dept staff turnover. . Constant! They Lost my warranty paperwork. They don’t return phone calls. Lost the pictures they took of my corrosion and my extended warranty pape . Constant! They Lost my warranty paperwork. They don’t return phone calls. Lost the pictures they took of my corrosion and my extended warranty paperwork. Originally told me not to worry, I came in on time and there is a backup of orders to fix the problem. Basically screwed me over and now I am told I have to go through Chrysler but I am past the expiration date and now I am S.O.L. and have to fight with Chrysler. DO NOT BUY FROM THESE GUYS!!!! Go somewhere else!!!!! More

Darrin Singleton was extremely personable, kind, and professional. We really enjoyed our time with him and he was helpful the entire way. Happy with the car and happy with the experience. Will def go professional. We really enjoyed our time with him and he was helpful the entire way. Happy with the car and happy with the experience. Will def go back on the next car! More