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Crystal Lake Chrysler Jeep Dodge

Crystal Lake, IL

3.3
395 Reviews

5404 S Illinois Rte 31

Crystal Lake, IL

60012

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Showing 395 reviews

February 19, 2025

They were efficient and took care of my issues very quickly. The service advisor was nice and easy to deal with. More

by RC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
February 16, 2025

Friendly, knowledgeable and competent staff. Service department manager and staff are outstanding. I will remain a customer of this company and would recommend them to anyone. More

by rao548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay, Scott Rosenberg
February 14, 2025

Great service. Great experience. Will definitely go there again. Jay was super helpful in diagnosing our car problem. More

by mikeandtinahammer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
February 13, 2025

Polite, courteous, fast, efficient and competent. Communication throughout the service experience was excellent That’s all I need in a dealership. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay in Service
February 12, 2025

Extremely poor customer communication, did not keep commitments , had vehicle 2 days before being notified of problems More

by Dan.swood57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan dalbis
February 02, 2025

Great service, professional, fixes problems. Definitely my place to go for outstanding, timely, great customer service experience More

by Dwilke1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith, I think
February 01, 2025

This place get over on their customers over charging, and dishonest. I bought a car from them, in the picture it showed two key but only one key worked, I told the manager about the issue and they said that More

by Shermanthomas159
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
The GM was a total a hole , Kevin Lessner, Doug Miller, Francis Loma
January 29, 2025

Great mechs. Repair much on my ten year old jeep. Will come back as needed More

by john1775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Stickels
January 24, 2025

Got me in and out with service to my jeep,told me what was needed and what I would need in the near future More

by dougmack059
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
January 20, 2025

I'm upset, I was told to come in to fix the issue I have with tire pressure sensors. This was my third time there for the same issue. Turned away AGAIN. A diagnostic will take up to 3 hours, what the xxx More

by s.staller
Service Time
Recommend Dealer
Yes
Employees Worked With
Jay
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