
Crystal Lake Chrysler Jeep Dodge
Crystal Lake, IL
Filter Reviews by Keyword
By Type
Showing 395 reviews
Friendly, knowledgeable and competent staff. Service department manager and staff are outstanding. I will remain a customer of this company and would recommend them to anyone. Service department manager and staff are outstanding. I will remain a customer of this company and would recommend them to anyone. More
Polite, courteous, fast, efficient and competent. Communication throughout the service experience was excellent That’s all I need in a dealership. Communication throughout the service experience was excellent That’s all I need in a dealership. More
This place get over on their customers over charging, and dishonest. I bought a car from them, in the picture it showed two key but only one key worked, I told the manager about the issue and they said that dishonest. I bought a car from them, in the picture it showed two key but only one key worked, I told the manager about the issue and they said that they wasn’t going to replace it. This is not good customer service this car was a $30,000 car and the inside of the car wasn’t clean at all when it was time to leave, I asked them to clean it for me, they took the keys and took it to the back, and brought it back to me looking the exact same way it was before I asked them to clean it, so they lied to me about cleaning it, so not only did I get ripped off for buying the car I also had to pay to get it detailed properly. This is not a great place to buy cars. More
I'm upset, I was told to come in to fix the issue I have with tire pressure sensors. This was my third time there for the same issue. Turned away AGAIN. A diagnostic will take up to 3 hours, what the xxx with tire pressure sensors. This was my third time there for the same issue. Turned away AGAIN. A diagnostic will take up to 3 hours, what the xxxx! You already know what's wrong with the car, just replace the frigging sensors that aren't working. The car only has 21,400 miles on it, why did the sensors fail? I have another appointment for Sat. Jan. 25, 2025. With the mercy of God this problem will finally be resolved. More