Crump-Reese Motor Company - Service Center

Passing through on my way to Alberta Canada, when my alternator quit working. They were able to get me in without an appointment and make the repairs in a few hours to get me back on the road. Awesome w alternator quit working. They were able to get me in without an appointment and make the repairs in a few hours to get me back on the road. Awesome work! Thank you. More

They did an OK job. It was just warranty work and they did the warranty work. They wanted to fix more things on my car for a lot more money than it really cost to fix wh It was just warranty work and they did the warranty work. They wanted to fix more things on my car for a lot more money than it really cost to fix which really kind of makes me. A little upset there were at least three things that I knew needed to be fixed. They were not mentioned on the report they had, but if they would’ve plugged in my car to a Code reader, they would’ve found One of them, but I got the work done somewhere else for $8000 less than they quoted so I think they’re a bunch of scam artist More

I have had my car in the shop in & out at least 4 or 5 different times within 1 1/2 years. 1st time 6/15/23 for a new timing chain ($864.80). 2nd time (6/30/23) within 600 miles for leaking oil & noisy, different times within 1 1/2 years. 1st time 6/15/23 for a new timing chain ($864.80). 2nd time (6/30/23) within 600 miles for leaking oil & noisy, misfiring, out of time, loud engine noises. I was told it had NOTHING to do with the timing chain! (another machanic said that the timing belt set wrong what would cause this type of problem). $2137.83 bill to fix problem. Still oil leaking - We were told it's the head needing replacement AGAIN. Replaced during the last repairs! We were told that the head was back ordered since Chevy doesn't make any more. They would have to get a refurbished one. One year later, 11/22/24 (and still leaking oil) I was told this time it was a leaking gasket (one they said they didn't touch or replace) And it needed a water pump & oil pump. Turned out to be another $1977.48 to fix. The car is STILL leaking oil. We were call that our backorder parts were in. (that we were told was a head) What came in were cramshafts. They said we were NEVER told it needed a new head. but cramshafts. These were replaced at no charge. STILL leaking oil!! Next they told us it was the head leaking but the replacement head done back in 2023, the warranty was NOW EXPIRED! We would have to pay for another one!!! They still claim they said they were waiting a the camshafts not another head. Every time we went in to check if the head had come in, we were told that the HEAD had not come in yet. I must have stopped in about every 2-3 weeks for an update. Nate Wright was the Service adviser for the 1st two services listed. Mason Conrad was for the 2nd two. More

Jess got me in and out with an oil change and tire rotation good job Jess! rotation good job Jess! More

Jess Blaisdell is the best. His customer service goes above and beyond. Very honest and he makes sure you are taken care of. His attitude is always upbeat. As long as Jess is th His customer service goes above and beyond. Very honest and he makes sure you are taken care of. His attitude is always upbeat. As long as Jess is there I will keep coming back. More

Good, pleasant staff. . they make every effort to take care of two oldies..good performance by employees . they make every effort to take care of two oldies..good performance by employees More

Great service and stepped up after purchase of truck and resolved few issues that come up right after purchasing. resolved few issues that come up right after purchasing. More

Told me my blower motor on my equinox was fine. Now it’s having issues abd it’s two days later. Now it’s having issues abd it’s two days later. More

Service department is great. It's easy to make an online appointment and they are ready when you get there. It's easy to make an online appointment and they are ready when you get there. More

Really appreciated the work the service department did on my truck. I had a tire that had a slow leak. They couldn't find the leak at first, but that didn't stop them. They just dug in deeper till they fo my truck. I had a tire that had a slow leak. They couldn't find the leak at first, but that didn't stop them. They just dug in deeper till they found the culprit. I also appreciated that they kept me updated throughout as I waited in the waited room. More