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Crown Volvo Cars - Service Center

St Petersburg, FL

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320 Reviews

320 Reviews of Crown Volvo Cars - Service Center

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July 27, 2018

Service Another wonderful service experience . Brian helps me like an old friend. Someone I can trust. I have been working with him for many years. The servi More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Tessitore
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2018

An Honest Gentleman Hume Spear is such a nice man. He always greets you as if you were a family member. He is so knowledgeable about the new Volvos - it makes you want More

by Mary B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Scollo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Tessitore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hume Spear
Aug 01, 2018 -

Crown Volvo Cars responded

Thank you for your very kind review and loyalty. We are delighted that you have come back to us again and that your experiences with us have been so exceptional!

July 27, 2018

July maintenance and trip preparation The staff arranged the appointment to fit my schedule. As always, they were courteous, prompt and thorough. A problem was discovered which required More

by Barbara456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Scollo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2018

Amazing Brian Tessitote was the reason my experience Was so awesom! I felt he was knowledgeable And listened to what I needed regarding updates On my car More

by Me too
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Tessitore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deborah Hammann
July 25, 2018

Truly exceptional Samantha Scollo always provides me exceptional customer service. Really takes the time to listen to what’s wrong with my vehicle and does whatever she More

by Carguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Scollo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2018 -

Crown Volvo Cars responded

Thank you for your time and feedback. We are pleased to hear that you had such a positive experience with Samantha. We look forward to seeing you again when your vehicle is ready for its next service.

July 25, 2018

Mr. Brian Tessitore was great in every aspect of this service visit as he has been before. When I made the appointment he inquired about the best day for me. How long it More

by mjh37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Tessitore
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2018

Scheduled maitenance Brian Tessitore always takes care of Lynn and I and our Volvo's with real customer service and professionalism. The Monday that I was in, I waited fo More

by tdwg08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Tessitore
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2018

Scheduling Made Easy I rarely have to wait to schedule service, but I’m happy to say that Samantha Scollo in Service got me an appointment that exactly met my schedule in More

by arwenanang@me.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Scollo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2018

Brian - Beyond helpful! So I have been going to this dealership for about 3.5 years. I almost always have Brian Tessitore helping me. He is extremely professional, helpful More

by Suzanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Tessitore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deborah Hammann
Aug 03, 2018 -

Crown Volvo Cars responded

Hi Suzanne! Thank you so much for your continued loyalty and confidence in Brian's services! We're delighted that you are consistently so happy with his service, and we're pleased to hear that he always ensures that you and your vehicle are well taken care of! We look forward to continuing to provide you with top-notch service in the future.

June 12, 2018

SCAM SHOP After taking my car in for a noise in the front of my car they told me it was bushings that I needed to replace, I picked up the car and the noise was More

by R clarkson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Feck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walter knopennerger, Deborah Hammann
Jun 18, 2018 -

Crown Volvo Cars responded

Dear Mr. Clarkson, Thank you for your review. It is unfortunate that your vehicle has experienced problems, but it is not unusual for a 14 year old vehicle with over 148,000 miles to develop issues like the ones you have encountered. Your claim that Crown, which has been in business and a part of this community for over 40 years, would try to “scam” a customer is completely untrue and unsupported, we absolutely dispute and reject this allegation. Regarding your calls to our President, he was in meetings at the time you called but upon hearing your voicemail, directed myself and our Fixed Ops Director to reach out to you immediately, which we both did. We both personally discussed your concerns with you and expected them resolved based on those conversations, and informed him of that fact. Sincerely, Ken Feck, General Manager

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