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Crown Volvo Cars - Service Center

St Petersburg, FL

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320 Reviews

320 Reviews of Crown Volvo Cars - Service Center

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March 05, 2021

Yesterday I brought my 2020 XC40 in for the first yearly factory service visit and my experience was very good. The advisor, Samantha Scollo, is very professional and does not waste time in unnecessary chit More

by Giovanni_L
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Samantha Scollo
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2021

As always, Brian Tessitore was superb. My service was scheduled on line and I was welcomed as a regular customer although I hadn’t been there in over a year. The waiting area is very comfortable and eas More

by hlmsc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Tessitore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Crown Volvo Cars responded

Thank you for leaving Brian this 5-star review! We are pleased that he could get you and your automotive needs efficiently taken care of! It is always our goal to ensure that our guests' experience are as seamless as possible, and we look forward to continuing to provide you and your vehicle with our best care in the future!

February 20, 2021

I am a long-time Volvo owner and have the utmost of trust in Crown Volvo's service department. My service rep, Samantha Scollo, is always attentive and does a great job of looking out for me and my vehicle. More

by schatzel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Samantha Scollo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Crown Volvo Cars responded

Peter, Thank you so much for your wonderful review! We are so appreciative of your repeat business, and we are pleased that Samantha could provide you with a top-notch experience once again! It is an honor to have your confidence and loyalty, and we look forward to continuing to provide you and your vehicle with our best care in the years to come.

February 07, 2021

I’m a new Volvo owner. I brought my S60 in for a minor item. Brian Tessitore treated it as important as if it was something more significant. If he cared enough and was professional enough with something More

by Your St Pete Realtor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Tessitore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Lowry
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2021

George is great. That’s it and that’s all we want to say about the dealership. Charlie has been helpful. Thanks for the review More

by andrelama
Recommend Dealer
Yes
Employees Worked With
George Guirguis
January 04, 2021

This dealership never lets me down, always providing excellent service and maintenance on my vehicle. Thank you Samantha. See you next scheduled service. Love the new location, More

by babs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Scollo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Crown Volvo Cars responded

Thank you so much for your wonderful review! We are so appreciative of your continued business, and we are thrilled that Samantha could provide you with a top-notch experience once again. We wish you the safest of travels- on behalf of her and the entire team, and we hope to continue serving you and your automotive needs for years to come!

December 29, 2020

Four hr wait time for routine service. Poor communication from service advisor. $79 charge for tire rotation. Service advisor acted like he was having a bad day. More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Tessitore
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Crown Volvo Cars responded

Joe, We apologize for the length of time you had to spend in the service department. As we explained, the extended wait for the service due to an issue with the software on the vehicle. When you came in for service and drove over our alignment checker there was a difference in tread from front to rear so a rotate and balance was recommended, which you approved. Given the time you were here you requested a discount upon check-out, which we granted. Fortunately we were able to resolve the software issue before your vehicle left our facility. Sincerely, Charlie Apple, Service Manager

December 16, 2020

Brian Tessiore answered the message that I left with Crown Volvo within one hour! Brian gave me a very accurate estimate of my requested repairs and scheduled an appointment the following day offering More

by dlittle25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Tessitore
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2020

Brian Tessitore was great as usual. Always makes me feel comfortable and well taken care of. Definitely an asset to the service department at Volvo. More

by Hmanings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Tessitore
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2020

Samantha Scollo was great to work with and took care of my service needs in a timely manner. Highly recommend for any future Volvo service needs. More

by Jguzik6651
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Samantha Scollo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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