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Crown Mercedes-Benz Dublin - Service Center

Dublin, OH

4.7
512 Reviews
Call Service Center (888) 854-8278

512 Reviews of Crown Mercedes-Benz Dublin - Service Center

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April 29, 2022

Shen was very professional and Alex took care of all the issues servicing my car! Good job! More

by Blessing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Kinniard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2022 -

Crown Mercedes-Benz Dublin responded

Thank you so much for your positive review! We are so glad that Shen and Alex took great care of you and your vehicle. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

April 20, 2022

Very good experience… Brian is an excellent service rep. Very helpful and considerate. Thank you More

by Donald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Moser
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2022 -

Crown Mercedes-Benz Dublin responded

Donald, Thank you for leaving Brian this positive review! He will be honored to hear of your kind words and to know that you greatly valued his service. We hope to see you again the next time your vehicle is ready for service. Safe travels!

April 19, 2022

Shen Saguisi was excellent. I was in for my 10,000 mile and he also took the time to show me how to deal with some bothersome problems I have been having with the electronics o More

by reubanks
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tylor Kinniard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Youssoupha Mbao
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Apr 19, 2022 -

reubanks responded

I have nothing but good things to say about Crown

Apr 20, 2022 -

Crown Mercedes-Benz Dublin responded

Thank you for your 5-star rating! We are so glad that Shen took great care of you throughout your visit. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

April 09, 2022

Michael Lyons was fantastic yet again! He is one the best advisors I have ever worked with! More

by Ashwin Kumar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2022 -

Crown Mercedes-Benz Dublin responded

Ashwin, We are so glad that Michael could be of assistance to you, and we greatly appreciate you taking the time to leave him this 5-star review! It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

March 30, 2022

My service rep Shen Saguisi did a phenomenal job taking care of everything I needed. He was very friendly, helpful, and professional! More

by Mikeryan0426
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shen Saguisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2022 -

Crown Mercedes-Benz Dublin responded

Thank you for sharing the positive experience you had with Shen! We are so glad that he took great care of you throughout your visit. It is our pleasure to serve you, and we hope to see you again the next time your vehicle is ready for service!

March 25, 2022

Bryan Moser was very good . He substituted well for Todd Johnson from whom we have always received excellent service More

by Meemeeraymond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Moser
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2022 -

Crown Mercedes-Benz Dublin responded

Meemeeraymond, Thank you for your review. We appreciate your kinds words about Bryan, and are pleased that he substituted well for Todd. We are concerned with the 1-star rating you gave us and would like to know what more we could have done. To that end, we have been trying to reach you by email and phone. Would you kindly contact me at the dealership 614.652.6542 extension 7650 or email me at skinniard@crowncars.com at your earliest convenience please? Thanks, Seth Kinniard, Service Manager

Mar 31, 2022 -

Meemeeraymond responded

It was a mistake . The rating should have been 5 stars

March 24, 2022

As always, I was very impressed by the service at Crown Mercedes. Dave Kohler did a great job explaining everything that needed to be done on my Sprinter RV and why, and then getting it done in a timely f More

by rcarroll5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Kohler
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Mar 24, 2022 -

Crown Mercedes-Benz Dublin responded

Thank you for sharing your positive experience with us! Providing thorough and efficient service is so important to us, and we are pleased that Dave's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

March 23, 2022

Always helpful. My Service Manager, David, is awesome. He goes above and beyond to ensure that my vehicle is serviced appropriately and that I leave satisfied. More

by Neclaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kohler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2022 -

Crown Mercedes-Benz Dublin responded

Thank you so much for your wonderful review! Providing top-notch service is so important to us, and we are delighted that David's efforts consistently meet your satisfaction. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope to see you again the next time your vehicle is ready for service!

March 22, 2022

Shen Saguisi is the best. He always takes great care of my service and maintenance issues. More

by benzrdm
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shen Saguisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2022 -

Crown Mercedes-Benz Dublin responded

Thank you for taking the time to leave Shen this wonderful review! It is our pleasure to assist you in any way possible, and he will be honored to know that you deeply value his service. We hope to continue serving you and your automotive needs for many years to come. Safe travels!

March 17, 2022

Brian moser is great ! He is always very helpful and does a great job ! Thank you ! More

by rashi1023
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Moser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2022 -

Crown Mercedes-Benz Dublin responded

We are so glad that Bryan could be of assistance to you, and we greatly appreciate you taking the time to leave him this 5-star review! It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!

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