Crown Mercedes-Benz Dublin - Service Center

It is clear to see the extra effort that Justin Dill in the Service Department gives to make sure that I get great service when I bring my car in to have work done. Regardless of how busy he is when I com the Service Department gives to make sure that I get great service when I bring my car in to have work done. Regardless of how busy he is when I come in, he always makes me feel that I am his most important client and sees to it that my car is done and cleaned on time. He has great people skills and I also am very impressed with Susan who scheduled the appointment and loaner car for me. I would highly recommend both Justin and Susan. More

Crown Mercedes Benz has been helping me to restore and update my 1987 Mercedes 560SL. Justin Dill and his team have done an excellent job every time my car has been in the shop for repair work or modific update my 1987 Mercedes 560SL. Justin Dill and his team have done an excellent job every time my car has been in the shop for repair work or modifications. He is very professional and takes pride in his work. I will continue to use their services and would highly recommend to anyone who wants to have great service and results for their vehicle. More

A call to our home was received reminding us of the appointment we had for service. The female that contacted us was extreamly pleasant and professional. Both my husband and i own E500's. We broug appointment we had for service. The female that contacted us was extreamly pleasant and professional. Both my husband and i own E500's. We brought both our cars in for their regular service. We are always greated by a very friendly older gentleman. He greats us with his clip board very much expecting us. We are never left standing around waiting. Immediately we were introduced to Mr. Dill. He was totally prepared with our paper work. That was for two cars. After a few short minutes we were shown to our loaner car. Mr. Dill was professional, friendly, and efficient. We received a call just as we were told in the time frame given. All work was explained that was done on our cars. We were home before we knew it in two very clean cars. We appreciate Crowne's understanding their customers valuable time. More

My first visit to the service department after buying my Mercedes was probably the best car service experience I can remember. And, we've been to quite a few different dealer service departments with cars o Mercedes was probably the best car service experience I can remember. And, we've been to quite a few different dealer service departments with cars over the years. Including Midwestern Auto Group, Byers, and Germain Honda. Making the appointment was easy with a quick call and a follow up email. Upon arrival, I was greeted by an older gentleman who truly seemed to enjoy his job and was very welcoming. He brought me to Todd. Todd went through my list of questions/issues. The small things he went ahead and took care of right there (Command center programming) so I didn't have to wait. The large item of paint touch-up (where they would need the car for the day), we rescheduled on a day more convenient for me. Todd was easy going, did not try to upsell (something M.A.G. seemed to do all the time) and answered any question-even some basic one's for a Mercedes newbie. Because of this first experience, I do plan to keep bringing the car back to the dealer and Todd for service. Even if the cost is a bit more than our local mechanic. Because, once you get spoiled with their service, how could you go anywhere else? More

During this last year I was involved in an accident with During this last year I was involved in an accident with my CLK, calling Todd Johnson, he recommended a path for me to take. True Performance took During this last year I was involved in an accident with my CLK, calling Todd Johnson, he recommended a path for me to take. True Performance took care of the repairs to Mercedes standards and Crown's mechanic Ron did a bit of tweaking to several small issues that I am sure must have made him crazy. Two other times this year Ron chased down problems with my satellite radio with Todd, my service manager and Seth stepping in due to the complexity of intermittent problem. The other issue was as much of a problem as the first. Dan, Seth, Todd and Ron are concerned and attentive professional's who's advice is taken with trust. Glenn Gilbert and my wife and I have been working together for some years, sadly he is in the process of retirement (not so sad for Glenn) and he has become a friend and we will miss him. Steven Revard and I have become friends over the years and has given me positive direction in the past and will begin to work together for the future. Tom, John, Craig, Brittney (who calls after my services for my opinion on the work) and many others are people doing outstanding work with humor and attentiveness. As my skills in the automotive world are limited to the ignition, oil stick and washer fluid, not knowing thing in this world can be a serious problem. All are exemplar in their work from finical to service, explaining in clear straight forward terms the problem and offering the solutions. I am fortunate to be the hands of the above folks. Thanks, More

I gave Justin Dill this rating because he kept me in the loop on the progress of the service performed on my vehicle either by e-mail or voice mail.The estimate he gave me was what I was charged.He also tol loop on the progress of the service performed on my vehicle either by e-mail or voice mail.The estimate he gave me was what I was charged.He also told me how long it was to conduct this service on my vehicle. More

The reason I chose Crown, when I bought my ML350, was because of my previously excellent experience with the service department. This week's visit for "routine scheduled maintenance" again reinforces thi because of my previously excellent experience with the service department. This week's visit for "routine scheduled maintenance" again reinforces this belief. The staff (and especially Todd) make me feel welcome and listen to my needs and always makes me feel special. They were very appreciative of my comments on the loaner vehicle and the technician figured out why my seat spring occasionally shifts. Good job by one and all. More

Excellent service. Good communication throughout repair process. Very accommodating: provided a loaner car even with last minute scheduling and stayed late to accommodate drop off. Even came in under budg process. Very accommodating: provided a loaner car even with last minute scheduling and stayed late to accommodate drop off. Even came in under budget on an expensive repair. More

I have a 1987 560sl convertible. Justin and all the workers in the shop do great work. It is hard to find a place that is willing to work on it, and have such amazing results. The car runs and looks in workers in the shop do great work. It is hard to find a place that is willing to work on it, and have such amazing results. The car runs and looks incredible. They are always willing to work around my schedule since I live out of town, and they are always very friendly and professional. More

Todd was professional and courteous. I have complete confidence in Todd and all of the service staff! I know that whatever service my E550 is in for, it will be completed to a level beyond any of my ot confidence in Todd and all of the service staff! I know that whatever service my E550 is in for, it will be completed to a level beyond any of my other experiences at other dealers. Keep up the stellar level of service. More