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Crown Mercedes-Benz Dublin - Service Center
Dublin, OH
512 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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512 Reviews of Crown Mercedes-Benz Dublin - Service Center
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July 09, 2015
Always a Good Service Experience I have worked with Todd Johnson as my service representative at Crown Mercedes-Benz of Dublin for well over ten years, maybe fifteen, and he is a joy I have worked with Todd Johnson as my service representative at Crown Mercedes-Benz of Dublin for well over ten years, maybe fifteen, and he is a joy to work with - always considerate, knowledgable and understanding. I value his suggestions and recommendations, and have always been pleased with my experience with Todd and with service at Crown Mercedes-Benz. More
by cheryl127
Employees Worked With
July 04, 2015
Flat tire My first experience at Crown Eurocars service department was very pleasant. Michael Lyons was very knowledgeable and kind and went the extra mile to h My first experience at Crown Eurocars service department was very pleasant. Michael Lyons was very knowledgeable and kind and went the extra mile to help me. Great first experience. Thank you More
by Saskar
Employees Worked With
June 30, 2015
Fantastic Sales and Service Experience I have had a wonderful experience at Crown Eurocars from buying my car to the service experience. My salesperson, Maurice Aouad, was fantastic -- he I have had a wonderful experience at Crown Eurocars from buying my car to the service experience. My salesperson, Maurice Aouad, was fantastic -- he had deep knowledge about the product, took his time with me, walked me through everything in great detail and is completely customer-focused. My experience in purchasing my car was like no other. I have had similar experience with the service department with Michael Lyons and others who have always made sure to take good care of my needs. They are responsive and helpful every time I have been in for any reason. I would recommend this dealership to my family and friends. More
by Anna F.
June 29, 2015
Excellence in Service Todd Johnson at Crown Mercedes Benz is just the best in the business--period. I have owned various Mercedes models for almost 15 years--one of the ma Todd Johnson at Crown Mercedes Benz is just the best in the business--period. I have owned various Mercedes models for almost 15 years--one of the main reason I continue with this brand is because of the amazing service--Todd could be called "The Fixer." No matter what problem I have--Todd offers a solution--from flat tires to general questions. Todd completely understands whatever the problem is and has a plan is place in a matter of minutes! More
by henry1
Employees Worked With
June 23, 2015
Car repair Todd Johnson did an excellent job of keeping me informed of issues and the progress of my AC repair. He did his best to keep cost under control but st Todd Johnson did an excellent job of keeping me informed of issues and the progress of my AC repair. He did his best to keep cost under control but still pretty expensive. Todd has served me well over the years as a MB owner. More
by oj
Employees Worked With
May 31, 2015
Excellent Worked with Dave Kohler on both of our Mercedes on the same day. He managed to fit them in with minimum interference with out busy day. The older car Worked with Dave Kohler on both of our Mercedes on the same day. He managed to fit them in with minimum interference with out busy day. The older car needed to have parts ordered which he did promptly and kept us informed every step of the way. The new GLK was taken care of immediately and returned to service in record time. He arranged for a car to drive with no hassle. I always get the impression that Dave is my friend and wants me to be satisfied no matter what. (And I have always been satisfied with the service he has provided.) More
by Joseph Vogel
May 29, 2015
Servicing threecMercedes. Our SL, E class, and S class all get first class service and they ( and their owners)!appreciate the prompt scheduling, extra pampering, and courteous Our SL, E class, and S class all get first class service and they ( and their owners)!appreciate the prompt scheduling, extra pampering, and courteous and knowledgable employees! More
by Frogger
Employees Worked With
May 26, 2015
Excellent Service! We brought our 2004 E500 in for service, after purchasing it at another dealership. Shen not only provided us with excellent, prompt service, but he a We brought our 2004 E500 in for service, after purchasing it at another dealership. Shen not only provided us with excellent, prompt service, but he also did research on the part we needed and discovered that 100% of our repair costs were covered under a new extended warranty program! This saved us over $2800. We will certainly make Crown our choice for future car purchases and service. More
by Julz
Employees Worked With
May 13, 2015
Service with a Smile I remain a loyal Crown M-B customer because of the outstanding service provided when my car requires routine maintenance or a repair. Of primary impo I remain a loyal Crown M-B customer because of the outstanding service provided when my car requires routine maintenance or a repair. Of primary importance is the professional yet personable service provided by my service advisor, Todd Johnson. Todd goes the extra mile to explain what is involved in routine maintenance and every cost associated with either maintenance or a repair. He is knowledgeable and friendly, and is always respectful of my time. Todd is a key factor in my satisfaction with Crown M-B. More
by Buckeye0420
Employees Worked With
April 22, 2015
Great Customer Service I have worked with Dave Kohler for several years. He is professional, knowledgeable and most importantly honest. Dave helps make my MB car service p I have worked with Dave Kohler for several years. He is professional, knowledgeable and most importantly honest. Dave helps make my MB car service process as painless as possible. More
by Jeff D.
