Crown Mercedes-Benz Dublin - Service Center
Dublin, OH
512 Reviews of Crown Mercedes-Benz Dublin - Service Center
First Class! Shengqian Saguisi managed the routine service for my Mercedes. He earned every bit of 5 STARS with his "can do" attitude, attention to detail and frie Shengqian Saguisi managed the routine service for my Mercedes. He earned every bit of 5 STARS with his "can do" attitude, attention to detail and friendly personality. He represents Crown MB very well. More
Great Service Michael Lyons did a terrific job. Quick and timely communication (by text no less). Loaner car was perfect. Everything done on time without a hitch. Michael Lyons did a terrific job. Quick and timely communication (by text no less). Loaner car was perfect. Everything done on time without a hitch. He personifies "Mercedes." More
Tire Pressure Message This past Tuesday a message came up that my left front tire needed air added. My car had been sitting in a parking lot so I wasn't sure if something This past Tuesday a message came up that my left front tire needed air added. My car had been sitting in a parking lot so I wasn't sure if something had happened to it causing a slow leak or if it just needed air. I drove straight to the dealer and asked for Dave Kohler, a truly great asset in the service department. Not only did Dave check the tire pressure, he had the tire checked to make sure there wasn't any damage and even had my car washed. Thank you Dave! I've owned Lexus and Infiniti autos but the service at Crown Mercedes is the best, in my opinion, and the attention provided by Dave is absolutely the best. More
Great service overall - Mike is excellent! Steven did a great job providing an overview of the AMG even though I purchased at a dealership in AZ. That is great service. Michael is always prof Steven did a great job providing an overview of the AMG even though I purchased at a dealership in AZ. That is great service. Michael is always professional when I take the car in for service. Well done! More
Could not have expected any better! Worked with Michael Lyons. Went beyond expectations. My vehicle had a few electrical issues that were fixed through warranty with no hassle at all. Sc Worked with Michael Lyons. Went beyond expectations. My vehicle had a few electrical issues that were fixed through warranty with no hassle at all. Scheduled appointment online, rolled into the service drive, signed a few papers, and left in a loaner vehicle. Michael was great in communicating via text, and took any issues I had with the vehicle seriously. I visited Mercedes-Benz of Easton few weeks prior with the same issues, but was told everything was normal with the vehicle so I was charged a $150 diagnostics fee. Mercedes-Benz of Easton does not take you seriously the way Crown does. Only reason I visited Mercedes-Benz of Easton instead of Crown when the initial problems came up was due to Crown having later appointments compared to Easton. Thought I'd be saving some time but instead wasted time by having to go to two dealerships and made a $150 mistake. Will always return to Crown from now on for any issue. Thanks Michael and Crown Mercedes of Dublin! More
Excellent - Shengqian Saguisi Shengqian Saguisi Is an excellent service advisor. I've had Shen 99% of the time that I've had my car serviced! I can always count on him to answer a Shengqian Saguisi Is an excellent service advisor. I've had Shen 99% of the time that I've had my car serviced! I can always count on him to answer any questions I may have when they are done with my car. He keeps me informed on what's going on regurly. Highly recommended! Thanks Shen! Mr. Walker More
Crown service review Received high level service today with crown Mercedes. CJ Sexton sold me my car for another dealership and has now moved back to crown. He went above Received high level service today with crown Mercedes. CJ Sexton sold me my car for another dealership and has now moved back to crown. He went above and beyond to get my car serviced at crown today after a poor experience at another dealership. CJ always treats me like family even though we've only met a handful of times. If this is what you're looking for from a salesman, then contact CJ when you're searching for a car. He will take care of you and treat you right. Also pleased with service manager Shen. He worked my car in and got needed service done when he was under no obligation to do so. Well done guys. More
Excellent service! I have an older Mercedes that has been my pride and joy to own and drive but lately this love affair has been tested with some very expensive service. I have an older Mercedes that has been my pride and joy to own and drive but lately this love affair has been tested with some very expensive service. David Kohler at Crown Mercedes-Benz the staff and mechanics have done all they could ease the financial and mechanical pain in empathizing, repairing and caring for my car. I always have such prompt and curteous service. Thank you, Andrea Jackson More
Excellent professional service! Shen has assisted us many times in the service department, as we have been customers for some time now. He is a stellar individual and treats customer Shen has assisted us many times in the service department, as we have been customers for some time now. He is a stellar individual and treats customers with priority- as do all the employees in the Mercedes dealership. I have told my husband that the service alone from this dealership is enough for me to keep leasing/purchasing from Crown Mercedes. More
Superb service David Kohler has provided excellent service for me over the last several years on my G Wagen and S500. He has been very professional, attentive, promp David Kohler has provided excellent service for me over the last several years on my G Wagen and S500. He has been very professional, attentive, prompt and personable. I couldn't ask for a better service advisor. More