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Crown Mercedes-Benz Dublin - Service Center

Dublin, OH

4.7
512 Reviews

512 Reviews of Crown Mercedes-Benz Dublin - Service Center

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March 13, 2017

First Class! Shengqian Saguisi managed the routine service for my Mercedes. He earned every bit of 5 STARS with his "can do" attitude, attention to detail and frie More

by Bob Foley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shengqian Saguisi
March 10, 2017

Great Service Michael Lyons did a terrific job. Quick and timely communication (by text no less). Loaner car was perfect. Everything done on time without a hitch. More

by JohnB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2017 -

Crown Mercedes-Benz Dublin responded

Thanks for the 5-star rating, John! We're happy to hear that Michael was so helpful and informative, and made sure you were well aware of your vehicle's status throughout the service process. We appreciate your business and look forward to working with you again in the future! Regards, Crown Mercedes-Benz Dublin

March 02, 2017

Tire Pressure Message This past Tuesday a message came up that my left front tire needed air added. My car had been sitting in a parking lot so I wasn't sure if something More

by Marilyn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kohler
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2017

Great service overall - Mike is excellent! Steven did a great job providing an overview of the AMG even though I purchased at a dealership in AZ. That is great service. Michael is always prof More

by Jeffrey Prestel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Revard
January 21, 2017

Could not have expected any better! Worked with Michael Lyons. Went beyond expectations. My vehicle had a few electrical issues that were fixed through warranty with no hassle at all. Sc More

by rishawt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2016

Excellent - Shengqian Saguisi Shengqian Saguisi Is an excellent service advisor. I've had Shen 99% of the time that I've had my car serviced! I can always count on him to answer a More

by Walker1oh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shen Saguisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Ruck
Mar 14, 2016 -

Crown Mercedes-Benz Dublin responded

Thanks for the 5-star rating, Walker1oh! It's great to hear that Shen has been so helpful and informative, and has made sure that you continue to have such great experiences with us. We're glad he makes you feel at ease, and keeps you well informed on what's going on with your vehicle each time you bring it in for service. We appreciate your recommendation, and look forward to working with you again in the future! Regards, Crown Eurocars of Dublin

December 12, 2015

Crown service review Received high level service today with crown Mercedes. CJ Sexton sold me my car for another dealership and has now moved back to crown. He went above More

by Anonymous
Recommend Dealer
Yes
Employees Worked With
Other Employees : CJ Sexton
September 03, 2015

Excellent service! I have an older Mercedes that has been my pride and joy to own and drive but lately this love affair has been tested with some very expensive service. More

by My Mercedes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September 02, 2015

Excellent professional service! Shen has assisted us many times in the service department, as we have been customers for some time now. He is a stellar individual and treats customer More

by Maria123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : John Karasarides
Sep 03, 2015 -

Crown Mercedes-Benz Dublin responded

Maria123, Thank you for the positive review and for being a loyal returning customer. We appreciate that you have found that our service is exceptional and that it keeps bringing you back. Shen will be very happy to read this review and to know that his efforts are keeping you coming back. We look forward to seeing you for your next service! Sincerely, Crown Eurocars of Dublin

August 13, 2015

Superb service David Kohler has provided excellent service for me over the last several years on my G Wagen and S500. He has been very professional, attentive, promp More

by charles
Recommend Dealer
Yes
Employees Worked With
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