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Crown Mercedes-Benz Dublin - Service Center
Dublin, OH
512 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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512 Reviews of Crown Mercedes-Benz Dublin - Service Center
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August 03, 2017
David Kohler was excellent I just moved to the area and selected Crown Mercedes-Benz of Dublin to service my vehicle. David Kohler provided details about the service, communica I just moved to the area and selected Crown Mercedes-Benz of Dublin to service my vehicle. David Kohler provided details about the service, communicated throughout the process, and made me feel like a valued client. I highly recommend Crown and David. More
by AnneU
Employees Worked With
July 31, 2017
Worst repair experience ever! REMEDIED I went in person to Crown Mercedes when my 2009 C300 would not start. Told simply to call roadside assistance and have the car towed to Crown, which I went in person to Crown Mercedes when my 2009 C300 would not start. Told simply to call roadside assistance and have the car towed to Crown, which I immediately did. I called to inquire over the next two days and my phone calls were never returned. So after there was no follow I again went back to the dealership in person. They didn't even know the car was there even though Mercedes arranged the tow and I called Crown to make sure they knew the car was on the way. While parked at the dealership, property was taken out of the car. After finally completing the repair I got home to find out the hood would not open, so I had to go back to the dealership to have the initial repair corrected. Even that service was incomplete as parts were left in the trunk. I told them I would finish it myself at home. Several days, two unnecessary trips and hours wasted with not even a simple apology. Horrible customer service experience! UPDATE* After back and forth exchanges with Crown I received a call personally from President and GM Marc Wigler. We discussed the customer service issues and reached an amicable resolution and my invoice was partially refunded. I appreciated the ability for my concerns to be heard and resolved. Thank you Mr. Wigler. More
by H Callahan
Employees Worked With
July 26, 2017
Great customer service, as always! Wonderful experience, thank you to Brian Tassinari for helping to make my vechicle service appointment easy and quick! Great loaner car, great cookies Wonderful experience, thank you to Brian Tassinari for helping to make my vechicle service appointment easy and quick! Great loaner car, great cookies and cream soda! Overall, a fantastic, friendly and professional team at Crown! More
by CSites
Employees Worked With
July 22, 2017
David Koehler.at Crown Mercedes It is always a pleasure to work with David Koehler for my service needs. He is professional, polite and pleasant. I will highly recommend Crown Merced It is always a pleasure to work with David Koehler for my service needs. He is professional, polite and pleasant. I will highly recommend Crown Mercedes to all my friends. More
by Kirit
Employees Worked With
July 13, 2017
Excellent service Shen, did an amazing job. He was very helpful and unbelievably knowledgeable. I would never hesitate to recommend him to anyone I know that is looki Shen, did an amazing job. He was very helpful and unbelievably knowledgeable. I would never hesitate to recommend him to anyone I know that is looking for great service. He's the best service agent that I have ever had. Thanks again Shen for your wonderful service Sincerely, Danny Straub More
by Drs
Employees Worked With
July 11, 2017
Very good experience! Shen Saguisi did an exceptional job of providing with great customer service during my recent visit to your dealership for an "A" service on my Merce Shen Saguisi did an exceptional job of providing with great customer service during my recent visit to your dealership for an "A" service on my Mercedes. He did an excellent job of explaining all the additional services my car should have at the time of the service. More
by Jack24
Employees Worked With
July 09, 2017
Todd Johnson in Service is AWESOME Todd is THE reason I continue to return to Crown 11 after buying my 3rd car there. While I am sure they all do a good job, I only work with Todd. High Todd is THE reason I continue to return to Crown 11 after buying my 3rd car there. While I am sure they all do a good job, I only work with Todd. Highly recommended. More
by Paul-Westerville
Employees Worked With
June 22, 2017
Service Brian Tassinari was prompt and supportive in servicing my vehicle this week. The appointment was on time with clear communication and finished as exp Brian Tassinari was prompt and supportive in servicing my vehicle this week. The appointment was on time with clear communication and finished as expected. Thanks. More
by Service
Employees Worked With
June 19, 2017
Excellence I recently took my car in for service and had the pleasure of working with Dave Kohler. From start to finish Dave kept me up-to-date on the progress I recently took my car in for service and had the pleasure of working with Dave Kohler. From start to finish Dave kept me up-to-date on the progress of my car. He is truly an exceptional individual and I couldn't be happier with his performance. More
by Walker1oh
Employees Worked With
June 15, 2017
Best Service Ever! I kind of stumbled upon Crown MB because of another dealership of another companies short comings. It was the fantastic service department that really I kind of stumbled upon Crown MB because of another dealership of another companies short comings. It was the fantastic service department that really won my business in the beginning. Thanks to a very kind and caring gentleman by the name of Shen. Shen did everything possible to make sure we had a wonderful experience. When Shen found out my wife would only be willing to drive a MB he sent me to the perfect sales person CJ. Who made the whole buying experience flawless, professional, and most importantly relaxing! CJ explained everything about the car I was buying without ever referring to a manual of any sort. CJ's exuberant personality followed with his attention to detail really capsulates the Crown way of buying. The Crown team members have followed up with me over the past few days, making me feel like a family member not just a dollar sign. Thank you to Wayne in finance, Shen in Service, and CJ in sales! Flawless, perfection gentlemen! I'll be a life long customer. More
by Jgd2500
