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Crown Mercedes-Benz Dublin - Service Center
Dublin, OH
512 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
512 Reviews of Crown Mercedes-Benz Dublin - Service Center
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February 17, 2018
Great Communication I am always treated with courtesy and respect. Dave keeps me abreast of what is going on with either emails or texts. Loaner cars are always top notch I am always treated with courtesy and respect. Dave keeps me abreast of what is going on with either emails or texts. Loaner cars are always top notch. More
by JD
Employees Worked With
February 12, 2018
Shen Saguisi in the service department is great to work with Shen is always ready to greet you and step in whenever you need help. He is courteous, efficient and truthful when your car needs a repair. I believe Shen is always ready to greet you and step in whenever you need help. He is courteous, efficient and truthful when your car needs a repair. I believe he has your best interest at heart. More
by long time MB owner
Employees Worked With
Shen Saguisi
February 08, 2018
Excellent Customer Service Shengqian Saquisi, is always so helpful and quick getting me in out and I really appreciated his hard work. Thank you for your excellent work. So Shengqian Saquisi, is always so helpful and quick getting me in out and I really appreciated his hard work. Thank you for your excellent work. Sophie More
by Sophie49
Employees Worked With
February 01, 2018
Routine Service Todd Johnson went above and beyond to ensure that my car is in excellent running order. He also provided the C class Mercedes as a "loaner" so that I Todd Johnson went above and beyond to ensure that my car is in excellent running order. He also provided the C class Mercedes as a "loaner" so that I could have an extended test drive since my lease will be up soon. More
by Jan
Employees Worked With
February 01, 2018
Best Service Department in Columbus Todd Johnson is all about excellent customer service. When is the last time you have enjoyed taking your car in for service? I can honestly say that Todd Johnson is all about excellent customer service. When is the last time you have enjoyed taking your car in for service? I can honestly say that car service at the Crown Dealership is enjoyable because I work with Todd. Todd makes you feel welcome when you arrive, answers all of your questions, and delivers your car back you on the promised time, every time. I have two cars serviced at this dealership and I will continue to do so as long as get to continue to work with Todd. More
by GC Mercedes Benz
Employees Worked With
January 30, 2018
Second to None Michael Lyons is taking care of all my service needs for the past 10 years with the most upstanding service one could offer. He not only offers excel Michael Lyons is taking care of all my service needs for the past 10 years with the most upstanding service one could offer. He not only offers excellent amount of knowledge but he also excels at being a people person You deafly want to keep Keep him because he’s a Extremely valuable asset. More
by Benzie
Employees Worked With
January 30, 2018
Service Michael Lyons went above and beyond on service call of my vehicle. I was kept informed and had extra service added without any hesitancy. Great job! Michael Lyons went above and beyond on service call of my vehicle. I was kept informed and had extra service added without any hesitancy. Great job! More
by Tanja wilson
Employees Worked With
January 18, 2018
Great Service, even had a backup plan! Michael Lyons did a nice job of explaining the problem, options available and implications of each. Winter ice storm was approaching and they complete Michael Lyons did a nice job of explaining the problem, options available and implications of each. Winter ice storm was approaching and they completed so I was able to get home before it got dangerous. If they were not able, he had a car on standby that he was going to loan me! More
by Don Vandeveer
Employees Worked With
January 17, 2018
Great experience as usual at this facility. M.Lyons provided a best example of prompt, efficient, friendly attention that has been an essential part of the customer service.Long experience at C M.Lyons provided a best example of prompt, efficient, friendly attention that has been an essential part of the customer service.Long experience at Crown on sales and service for more than 20 years. More
by GLK
Employees Worked With
January 17, 2018
Best service ever David Kohler at the Crown Mercedes service center always meets my expectations. David actually goes over and beyond. I am always leaving the center David Kohler at the Crown Mercedes service center always meets my expectations. David actually goes over and beyond. I am always leaving the center with a big happy smile. Thank you David for being the best when it comes to taking care of my CLA in the best possible way! Keep up the fantastic work! More
by Dana Abdou
Employees Worked With
