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Crown Mercedes-Benz Dublin - Service Center
Dublin, OH
512 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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512 Reviews of Crown Mercedes-Benz Dublin - Service Center
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May 04, 2018
Crown MBService Department The Crown Service Department always does a great job from the time I arrive to drop the car off - all the way through to picking it up after the servi The Crown Service Department always does a great job from the time I arrive to drop the car off - all the way through to picking it up after the service is complete. I have worked with Todd Johnson for over two years now and he has always been great to work with. He explains the service required, keeps me informed throughout the entire process and is always ready when it's time for me to pick-up the car. No waiting! You couldn't ask for a more professional service group. More
by Steve
April 29, 2018
Was excellent. Todd Johnson was very professional in his dealings. The car was ready when promised. He went out of his way to satisfy my needs. Great experience. Todd Johnson was very professional in his dealings. The car was ready when promised. He went out of his way to satisfy my needs. Great experience. More
by Ugly
Employees Worked With
April 24, 2018
MB is a My wife and I bought our first MB from this dealership last Spring. We continue to be extremely impressed by the quality of the sales and service we r My wife and I bought our first MB from this dealership last Spring. We continue to be extremely impressed by the quality of the sales and service we received. This dealership is a well-run and highly professional operation. We are especially impressed by their service manager, Shengqian Saguisi. He is as good as it gets when it comes to helping you solve a problem. We love working with him and he's one of the reasons we will continue to purchase vehicles from this dealership. We feel the same way about our sales rep., Konstantin Chumak. They are both outstanding individuals. More
by Keith Bossard
April 23, 2018
Service of 2005 SL55 and 2017 GLE 350 As usual, great and friendly service by Shen and the Crown team. Shen always is pleasant to deal with and pays attention to detail. Great experien As usual, great and friendly service by Shen and the Crown team. Shen always is pleasant to deal with and pays attention to detail. Great experience overall. More
by Giacalone
Employees Worked With
April 16, 2018
Extremely pleasant! What a great place to purchase a Benz from. Have to agree with other reviewers, felt like home from the moment you walked through the door. Everyone What a great place to purchase a Benz from. Have to agree with other reviewers, felt like home from the moment you walked through the door. Everyone was kind & welcoming. My sales consultant Steve Revard was extremely knowledgeable and took the time to make sure we were going in the right direction and I was comfortable with my purchase. Financing was quick and extremely easy. Steve made sure I was comfortable throughout the process which included service. Crown is far above the competition. I would definitely recommend Crown even if you didn’t buy from them but used the service department. Bryan Moser definitely makes you feel at home and comfortable. Very impressed with everyone at Crown. More
by LoveGLE
Employees Worked With
Stephen Revard
April 16, 2018
Very disappointed with how service was handled I took my car in for service after having some noise coming from the front right side of the car. They provided a "fix" that was covered under my warr I took my car in for service after having some noise coming from the front right side of the car. They provided a "fix" that was covered under my warranty. The noise was slightly improved but not fixed. When I took the car back to have it checked again, they agreed to replace the part they had already replaced at no cost but charge me for additional work to solve the problem that should have been taken care of in the first place. More
by columbus oh
Employees Worked With
April 06, 2018
Great service on my E350 4matic I contacted Shen Saguisi after I hit a huge pothole. My E350 needed to be towed to the shop at Crown. Shen got the Mechanic working on it that after I contacted Shen Saguisi after I hit a huge pothole. My E350 needed to be towed to the shop at Crown. Shen got the Mechanic working on it that afternoon and kept me informed on his progress. I was able to save money by Shen recommending getting my two rims repaired instead of buying new ones. Shen also explain every repair needed so there were no surprises when I paid the bill. More
by Fireman28
Employees Worked With
March 29, 2018
Service Todd Johnson is knowledgeable about the product, understands how to communicate with others and is just pleasant to deal with. His customer service c Todd Johnson is knowledgeable about the product, understands how to communicate with others and is just pleasant to deal with. His customer service cant be beat. More
by Golf101
Employees Worked With
March 28, 2018
Service experience Worked with Shen Saguisi in Service. He was friendly and courteous. Explained all details thoroughly and was very easy to work with. Enables me to pic Worked with Shen Saguisi in Service. He was friendly and courteous. Explained all details thoroughly and was very easy to work with. Enables me to pick up car after service was closed. More
by Maurie
Employees Worked With
March 22, 2018
Consistently excellent, professional service. Shen Saguisi has been my service advisor for several years and is top notch! Reliable, trustworthy, and so very kind and respectful. He is a true pro Shen Saguisi has been my service advisor for several years and is top notch! Reliable, trustworthy, and so very kind and respectful. He is a true professional. More
by petalgutin
Employees Worked With
