Crown Mercedes-Benz Dublin - Service Center

Fantastic Customer Service I blew a tire while driving on the freeway and due to waiting period for tow truck was unable to make it to the dealership before the service departme I blew a tire while driving on the freeway and due to waiting period for tow truck was unable to make it to the dealership before the service department would head home for the day. I called the dealership and the service manager and Michael Lyons stayed they would have a loaner vehicle ready for me and would leave the agreement and key with the sales department. Unfortunately the tow truck was even later than expected and I was unable to make it to the dealer before the sales team would leave as well. I called and talked to Melissa Greenburgh with the sales team to let them know I would not make it. She not only recommended a good hotel but actually went the extra mile to book a room for me. The next day they not only had my tire replaced but also completed first service. The entire team did a great job at making a taxing situation for me turn into a very positive experience and I recommend anyone bring their vehicle to Crown for any and all service needs. More

Worst Mercedes Service in 28 years Dropped CLS 550 off for warranty work. Limited parking due to construction work at dealer location. No loaner made available. Returned to pick up car Dropped CLS 550 off for warranty work. Limited parking due to construction work at dealer location. No loaner made available. Returned to pick up car only to find front bumper damage. Service Manager ask me to leave car to be repaired. Received call following day only to be told no repair would be made. Service Manager Seth Kinnard threatened to impound my car if not picked up immediately. Upon picking up car and heading home, the dust cover attached to the part replaced under warranty came loose dragging behind my car on 270. Pulled over and called Crown. Spoke again with Service Manager Seth Kinnard. He told me no help would be provided and take to another dealership to get corrected and hung up. I took the car to Mercedes of Easton who corrected inferior work and replaced part. I had to pay for the part no less. Submitted part invoice to Crown. Both Owner Marc Wigler and Service Manager, Seth Kinnard who originally had stated they would pay for the part have never after 8 months reimbursed me. I had two estimates done for bumper repair. Both were within 150.00 of each other in cost. One was even the body shop Crown sends all their cars to. Both estimates were rejected and a 500.00 offer was made as long as I did not place any reviews on Social Media. Once I suggested I would seek legal counsel, CEO Marc Wigler withdrew the offer and stated Crown would use that toward there defense cost. Crown never has responded to my legal representative to explain neither their failure to pay my invoice for a part they agreed to handle, nor their liability for my damaged vehicle in their care. 8 months and still waiting. Mr Wigler why don’t u take care of this??? More

Annual 2018 "A" Service Overall service was excellent. Brian Tassinari coordinated service for my car, a 2016 GLC300 4Matic SUV. Brian did an excellent job organizing drop-of Overall service was excellent. Brian Tassinari coordinated service for my car, a 2016 GLC300 4Matic SUV. Brian did an excellent job organizing drop-off, service progress summary, and pick-up. He also recommended that tires be rotated, and that a ver small windshield crack be repaired. All of this was done within the service completion time frame. Other M-B service department personnel were also very helpful and curteous. More

Service Department I am the queen for getting nails in my tires. Shengqian Saguisi is always on top of it for me. It is kind of a joke between us. He is so easy to talk I am the queen for getting nails in my tires. Shengqian Saguisi is always on top of it for me. It is kind of a joke between us. He is so easy to talk to. When I call for help, if he is away from his desk, he calls me back within minutes. When the repair is done, he loves to tell me what I ran over this time. He is just a fantastic person and has awesome customer service. The entire place has great people. Always asking if there is anything they can help me with. great place. If you are not driving a Mercedes, you're not driving the best. More

Service of my GLK Mercedes I have now 70,000 miles on my car, so I had a few services along the road. Everyone of them with Michael Lyons, and every one of them courteous, solic I have now 70,000 miles on my car, so I had a few services along the road. Everyone of them with Michael Lyons, and every one of them courteous, solicitous, and flawless. Congratulations to a dealership that has such good employees. Thank you Michael More

Service apt. Todd Johnson did an excellent job. He was very knowledgeable and courteous. He even discovered a concern I was not aware of and advised me accordin Todd Johnson did an excellent job. He was very knowledgeable and courteous. He even discovered a concern I was not aware of and advised me accordingly. More