Crown Mercedes-Benz Dublin - Service Center

Crown Mercedes-Benz Dublin responded

Thank you for your amazing review! We are honored by your kind words, and are thrilled that Dave consistently provides you with the exceptional quality service that we aim for. We appreciate your business and look forward to continuing to serve you and your automotive needs in the future.

Crown Mercedes-Benz Dublin responded

Thank you so much for your recommendation, Blair! We are happy to hear that Todd consistently provides you with thorough, transparent, and reliable service! It is a pleasure to know that he has your confidence, and we are certain that he will continue to take great care of you and your automotive needs in the future.

Crown Mercedes-Benz Dublin responded

Hi Jun, Thank you for sharing this wonderful review! We are happy to hear that Bryan took good care of you throughout your recent service. Please let us know if there is anything more that he or the team may help you with in the future.

Crown Mercedes-Benz Dublin responded

Thank you so much for leaving Shen this wonderful review! It is a pleasure to know that he has your confidence, and that he has provided you with 5-star service for the past 7 years! He will be so honored by your very kind words, and we are certain that he will continue to offer you the same quality service for many years to come.

Crown Mercedes-Benz Dublin responded

Thank you so much for your excellent review! It is pleasure to know that Dave consistently provides you with quality service and remarkable experiences. He will be so honored to hear of your confidence in his efforts, and we are certain that he will continue to take exceptional care of you in the future.

Crown Mercedes-Benz Dublin responded

Hi Jerome, Your safety is our utmost priority, and we are so pleased that Michael and the team could get you and your vehicle taken care of so efficiently. It is our pleasure to serve you. Please don't hesitate to contact us if there is ever anything more we may help you with in the future.

Crown Mercedes-Benz Dublin responded

We are very disappointed and surprised that you would give us this negative review as there is much more to the story. Adding that you have driven more than 150,000 miles would have put this in context. You purchased the preowned Mercedes GL350 Bluetec Diesel ($90k MSRP when new) in August 2014 with 13,000 miles. Today it has 163,000 miles. For the average person that drives 12k miles per year, after 5 years based on your experience on your vehicle, they would not have had any repairs to pay for besides the scheduled services, a set of tires, and brakes. That would have been 5 years for less than $5k. In just routine services over 150,000 miles, plus 3 sets of new tires, brakes, and a broken windshield the cost was $14853. Your first repair* was the suspension at 72,429 miles - $2839. Next was an oil leak at 92k miles plus Axle boot replacement - $3827 Next a sway bar at 115k miles - $846 Next rear shocks at 136k miles -$2246 Next door latch / misc at 148k $854 Next check engine light and third row seat issue@ 152k miles - $1413 Last was an oil leak at 162k miles - $2458 *although one would not consider shock absorbers and certain suspension components routine maintenance items – between 60,000 and 160,000 miles they do become items that need attention as they would on any vehicle – especially on a high performance vehicle. Since your initial contact a couple weeks back (the first complaint in five years) we’ve been working on your behalf. I have left two messages and spoken to you once before you left town for a week. The service director and I both tried together to contact you together. All in all, there have been 9 calls made to either the (314) or (614) phone numbers according to our phone system within the last two weeks. We searched and found eight 2015 (last year made) GL350 Bluetecs with miles in the 30k range. Our idea was that if you purchased one that was Mercedes-Benz certified, you could have an additional 3 years warranty coverage with unlimited mileage. Our General Sales Manager, using the payoff you gave me, called to go over the options using the number we have in our records. Your husband answered stating that you did not want another vehicle but did ask about the price of an extended service contract – with 163,000 miles we only have one that only extends 12,000 miles for $3k which would not fit your needs as this would be used up in less than 4 months. Again, we did not recommend this, as one of your reviews states. He along with our service director contacted our Mercedes-Benz liaison to look over your vehicle’s history - your husband was told this - that we would get MBUSA involved to look over the history for his opinion – to see if they would help with a ‘trade assist’. This is when your reviews were posted…we have never heard anything else. Sincerely, Marc Wigler, President and General Manager

karenc11 responded

Following up from my above post, I am satisfied with the resolution that Richard Renner has provided. He made a solid effort to discuss different solutions, working with Mercedes when assistance was needed.

Crown Mercedes-Benz Dublin responded

Thank you so much for your 5-star review! Maintaining your safety is our utmost priority, and we are pleased that the quality and efficiency of our service met your satisfaction. It is our pleasure to serve you. Please let us know if there is anything more we may help you with in the future.