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Crown Mercedes-Benz Dublin - Service Center
Dublin, OH
512 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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512 Reviews of Crown Mercedes-Benz Dublin - Service Center
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September 17, 2019
Best in Class Service David Kohler represents best in class service by Mercedes Benz. Over the last 12 months, Dave has assisted with both minor and major resolutions in sa David Kohler represents best in class service by Mercedes Benz. Over the last 12 months, Dave has assisted with both minor and major resolutions in same day turn around. His efforts help represent Crown Mercedes Benz in the best fashion by upholding it's reputation and brand. Keep it going David! More
by Curt
Employees Worked With
September 17, 2019
Best experince I was greeted as I approached the building by a helpful gentleman. He showed me the way to the waiting area and offered a beverage while I awaited a I was greeted as I approached the building by a helpful gentleman. He showed me the way to the waiting area and offered a beverage while I awaited a representative, Dave. David Kohler was one of the most polite and professional people I have had the pleasure to meet. More
by Kel
Employees Worked With
August 29, 2019
Mike Lyons is communicative and does what he says he will do After 6 weeks of a number of frustrating phone calls and two long service visits just trying to get a tire with a nail in it fixed through the dealers After 6 weeks of a number of frustrating phone calls and two long service visits just trying to get a tire with a nail in it fixed through the dealership I bought the car and a road hazard warranty from, I finally gave up and called Crown. In one 10 minute phone call, my appointment was set up for within 2-3 days and in one visit the tire was replaced. To be fair, Crown was transparent that working with the warranty company I may still have three visits with them. But the immediate setting up of an appointment within a very short time frame in only one call, that transparency and working with me on the painstaking warranty claim, and the communicative nature of Mike Lyons as my service advisor, we are set. We love our car and now we love our dealership. Thanks Mike and Crown! More
by Mike
Employees Worked With
August 22, 2019
Computer glitch in tire pressure reading Todd Johnson provided his typical excellent level of service and professionalism. Thanks to Todd, I was in and out of the dealership in less than 15 m Todd Johnson provided his typical excellent level of service and professionalism. Thanks to Todd, I was in and out of the dealership in less than 15 minutes. Problem solved! More
by Mghood
August 13, 2019
AO check and follow-up with wheel straightening. Awesome service. Shen provided responsive service and provided frequent updates regarding service via texts and cell. Car check in was on time and t Awesome service. Shen provided responsive service and provided frequent updates regarding service via texts and cell. Car check in was on time and the rental car was ready. More
by Barbara Warren
Employees Worked With
July 31, 2019
Excellent Service I have owned several Mercedes and Michael has been my service manager for each vehicle. I love working with Michael because I feel he always has my b I have owned several Mercedes and Michael has been my service manager for each vehicle. I love working with Michael because I feel he always has my best interests in mind. More
by JamesAMG
July 30, 2019
Michael Lyons was pleasant and efficient. I’ve worked with him before and he is always professional. I will definitely be back for my service needs. Thanks! was pleasant and efficient. I’ve worked with him before and he is always professional. I will definitely be back for my service needs. Thanks! More
by Steve
Employees Worked With
July 22, 2019
Dave made service painless I brought my C series in for annual service and Dave Kohler arranged to get me to work on time in downtown Dublin and let me know immediately when my I brought my C series in for annual service and Dave Kohler arranged to get me to work on time in downtown Dublin and let me know immediately when my car was done Thanks for your help Nancy R. More
by NancyR
Employees Worked With
June 21, 2019
Shen Service Saguisi Shen has taken care of me (ok my car) since my first visit about one year ago. He came highly recommended to me by a long term MB owner. Shen is a com Shen has taken care of me (ok my car) since my first visit about one year ago. He came highly recommended to me by a long term MB owner. Shen is a communicator and gets the job done! More
by Murphy57
Employees Worked With
Mr Hawkins is also a great asset to the dealership. Super upbeat.
June 17, 2019
Service I recently had my car serviced and David Kohler was honest and sincere with the condition of my car. Saved me a great deal of money! I recently had my car serviced and David Kohler was honest and sincere with the condition of my car. Saved me a great deal of money! More
by cargirl,Ruthie
Employees Worked With
