Crown Mercedes-Benz Dublin

My wife and I recently purchased a 2012 Mercedes ML 350 from Crown Eurocars of Dublin. We had been working with another dealership in Columbus but did not get the service we were looking for so we went to from Crown Eurocars of Dublin. We had been working with another dealership in Columbus but did not get the service we were looking for so we went to Crown. We were lucky enough to have Anthony Ramirez as our sales representative. Anthony could not have been any more helpful than he was. He was very attentive to us and had a though knowledge of the different models they had for sale. I have purchased many new cars in my lifetime and I would have to say that Anthony was the best sales rep that I have ever had. He took the time to make sure my wife understood all the different features of the car and how to utilize them. He made many follow calls after the purchase to make sure she didn't forget any of the features on the car or how to use them. Crown, as a dealership was wonderful that is why they got the highest rating you could get. I will be buying from them in the future and am sure that Anthony will be the sales specialist that will be selling us the car. Thank you Anthony for all your help. More

I just bought my first Mercedes-Benz from Andy Wetz at Crown Eurocars. I had the best experience I've ever had at a car dealership. Andy was patient with all of my questions (and there were a lot of the Crown Eurocars. I had the best experience I've ever had at a car dealership. Andy was patient with all of my questions (and there were a lot of them!) He didn't pressure me or rush the process. Even after the sale Andy has been more than kind and patient with me. Everyone at Crown is super friendly and you can tell they love the cars that they sell. Oh, and I LOVE the free car washes! Thank you Andy Wetz and Crown for making the whole process a JOY! More

I had a milestone year and decided to reward myself with a Mercedes-Benz. Crown Eurocars is here in my hometown and from the minute I walked in they treated my purchase like the celebration that it was. Thi a Mercedes-Benz. Crown Eurocars is here in my hometown and from the minute I walked in they treated my purchase like the celebration that it was. This was September 2011, and although I had driven past Crown many times to admire the machinery, I didn't even know where to park! The first person I met was Tony Ramirez and handled my deal throughout the process. Even when I changed my mind and changed it back, Tony was honest with me, patient with me, and he met our pace - detailed with me, visionary with my wife. I truly enjoyed shopping at Crown, and I'll be back there for my next Mercedes-Benz - I certainly will get another one! More

I liked Tony the minute I met him because he was personable, friendly and definitely interested in finding a car that I would enjoy driving.He kept in contact with me and kept me posted on any good personable, friendly and definitely interested in finding a car that I would enjoy driving.He kept in contact with me and kept me posted on any good deals without seemimg too pushy. Since I have purchased the GLK-350 I have been out to Crown Motors at least four times so Tony could help me understand some of the buttons in the car. He deserves a medal!! I would definitely have Tony help me with my next car. More

I was looking for a SUV -- looked at several dealerships in Dayton and Columbus. After meeting with Tony, I knew I found the right place to buy a car. He is by far the most honest and knowledgeable salesper in Dayton and Columbus. After meeting with Tony, I knew I found the right place to buy a car. He is by far the most honest and knowledgeable salesperson I have ever met. I highly recommend him to anyone looking for a good deal on a quality vehicle. More

I purchased a 2012 M350 from Tony in November 2011. Tony was willing to take the time I required in order to be comfortable with the options and features available and the associated costs and benefits. Fro was willing to take the time I required in order to be comfortable with the options and features available and the associated costs and benefits. From test drive through final purchase, over a few days, Tony was helpful and professional. He has also done a fine job of follow-up after the sale. I would recommend Tony and Crown. More

Very unprofessional and terrible customer service. The sales representative that greeted us was blatantly rude to our face. We walked into the dealership to be greeted by Tony Ramirez. This was the seco sales representative that greeted us was blatantly rude to our face. We walked into the dealership to be greeted by Tony Ramirez. This was the second time we had been into the dealership as we were there the prior weekend buying a car for my parents. During this time I found a car I liked in which we were coming back to buy the vehicle for my wife. Mr. Ramirez showed us four cars the prior weekend. We had little interaction then just passing off dealer plates and keys since we had another representative that was working with my parents. We left that weekend to think about our decision. When we came back this weekend he said "don't I know you from somewhere?", when we walked in the door. We said yes you helped show us some cars last weekend for my parents. He then stated he was going to get us another representative. I said he did not have to do that since we were coming back to purchase the vehicle for my wife this times we did not have an assigned representative. He then asked why we did not want to work with the last representative and I said it wasn't a big deal and we can work anyone. He then stated "I remember you being difficult, I would not want to work with you". We left the dealership promptly after. Reflecting on the prior weekend we had very little interaction Mr. Ramirez. Maybe this was a case of mistaken identity and he thought we were someone else but I cannot see how an individual can gain the right to be so rude to customers coming in to purchase a vehicle. We have been Mercedes owners for 6 years now and we love the brand. However, we will not be purchasing or servicing our vehicles there again. More

When you drive into the drop off point at Crown an elegant gentleman steps out to greet you and guide you to the appropriate person for your service, at the same time Bob asks about my family and shar elegant gentleman steps out to greet you and guide you to the appropriate person for your service, at the same time Bob asks about my family and shares a bit of humor. Bob is always a pleasure. Todd is the person I prefer and he treats me better than wonderful. Todd has a great sense of humor with an absolutely professional attitude. I, being somewhat of a brick regarding mechanics have to feel confident and comfortable with people who work on my cars. Todd is all that for me, he ensures the work is done, normally by Ron the God of mechanics, another outstanding professional and done as I can afford it. Although over the years of dealing with Crown and five cars the expense has never been scary. During this visit I spoke with Tom Sands regarding my next car which for me will be another Benz. We discussed my car and my expectations for the next four wheel adventure, hopefully the beautiful E coupe. As I mentioned above, confidence for me is an absolute necessity, nothing can run me away from a dealership faster than the “WHAT WILL IT TAKE TO PUT YOU IN THE CAR TODAY” Attitude, vacuum cleaner salesmen are the Bain of sales people, especially cars, and more so in fine cars. Tom the car manger, Glenn in sales and Crag of finance is the best. Pleasant, straight forward with no xx, they offer confidence, outstanding advice and I never feel as though they are pushing me into something I do not want to afford . Five cars and years of great service ensure our vehicle needs will be met at Crown. Thanks, Larry Corley More

My overall experience with Crown was definitely worth it and I was able to be sold my dream car at a fair price. I was treated with great respect by Andy Wetz and suggest any one person looking to buy from and I was able to be sold my dream car at a fair price. I was treated with great respect by Andy Wetz and suggest any one person looking to buy from this dealership to strongly request him. Andy, I didn't realize your service to our great country until now, thank you very much. -Justin Boles, Mercedez owner. More

I purchased a 2007 E350 Diesel from Crown Eurocars in July; after owning the vehicle for only 4 months, the turbo charger experienced a “catastrophic event” and the dealership is refusing to accept respo July; after owning the vehicle for only 4 months, the turbo charger experienced a “catastrophic event” and the dealership is refusing to accept responsibility for the repairs. I had an impartial, authorized Mercedes dealership in Michigan, that has no vested interest in the situation, evaluate the vehicle, it was determined by their mechanic, who has been with Mercedes for 20 years, that the vehicle I purchased from Crown Eurocars had: • The oil changed ONCE prior to my purchasing it • No oil in the engine • No “low oil level” warning lights illuminated • The Service B indicator had been fraudulently reset 45 miles prior to the mileage on the odometer when purchased • The oil filter was covered in sludge (see photo) • The condition of the vehicle upon assessment could not have occurred strictly during the past 4 months/9,000 miles of ownership The dealership asked me to be fair in my assessment of their dealership and make sure I mention that the vehicle had been driven approximately 9,000 since I purchased it and that I declined to purchase the extended service contract; true statements. However, according to the assessment performed by the impartial Mercedes dealer, had the vehicle been properly inspected (even if the oil dip stick been pulled) prior to turning it over for resale, there would have been an indication of serious problems. Additionally, as stated above, the condition of the vehicle could not have occurred strictly during the past 4-months/9,000 miles of ownership. Crown Eurocars will also argue that their service department has nothing to gain by not performing appropriate inspections, as the used car division of the dealership is “their best customer”; while that might be true, their used car division has a lot to gain by not making necessary check and/or repairs (i.e. PROFIT). Additional comments after Mr. Wigler's response: I expect Mr. Wigler or others from Crown Motors to defend their dealership and their decisions as they have a vested interest in the situation. The fact remains: an impartial, authorized Mercedes dealership disagrees in totality your decisions. More