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Crown Mercedes-Benz Dublin
Dublin, OH
2,228 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,228 Reviews of Crown Mercedes-Benz Dublin
January 06, 2025
Very disappointed with my experience. I travelled from out of state to the dealer after identifying my car of choice. With the car being "certified pre-owned", I assumed that the vehicl I travelled from out of state to the dealer after identifying my car of choice. With the car being "certified pre-owned", I assumed that the vehicle had been thoroughly tested and inspected. When I got in the car for the first time after purchasing it, I noticed that the center console door was broken. When I asked to have it fixed before driving the car back home, I was told that the service department was "too busy" to fix the door, and that I should try and get the door repaired once I got back home to Chicago -- at my expense. I was also frustrated by the fact that the dealership's delay in sharing my title information and lack of timely communication has led to me scrambling to acquire a license plate before my temporary tag expires. More
by JBROWNLEEJR
Employees Worked With
Andrew Yaple
December 30, 2024
We started working with Bill Stevenson for our lease and then a purchase. He’s been instrumental with ensuring seamless transactions & deliveries. He has continued to assist us with setting up our maintenan then a purchase. He’s been instrumental with ensuring seamless transactions & deliveries. He has continued to assist us with setting up our maintenance as well. We appreciate a professional, full service relationship! More
by Mike G
Employees Worked With
Bill Stevenson
November 12, 2024
Ken Stuart in sales and Dave Kohler in service are exceptional at their jobs. They are always quickly responsive and go above and beyond for the customer. exceptional at their jobs. They are always quickly responsive and go above and beyond for the customer. More
by pelagic_wolves0x
Employees Worked With
Kenneth Stuart, David Kohler
September 01, 2024
Lily Mylet assisted my wife and me with a new car purchase. She was excellent to work with. Enthusiasm, personable and very knowledgeable about the car, its features and how to get exactly what we purchase. She was excellent to work with. Enthusiasm, personable and very knowledgeable about the car, its features and how to get exactly what we wanted. Recommend Lily very highly. More
by MudryCap10B”
Employees Worked With
Lillian Mylett
August 31, 2024
Ended up going elsewhere. Came out of my way, ready to purchase a car that day but Ken Stuart did nothing to work with me on price (aside from telling me to find a similar car Came out of my way, ready to purchase a car that day but Ken Stuart did nothing to work with me on price (aside from telling me to find a similar car elsewhere and they would consider price-matching - why would I bother?). After I left the dealership, he kept messaging me about the car but with no new information or counter-offer. Left a bad taste. I ended up buying a new Mercedes the following week (with far less miles) and found a dealer who worked with me on price - so glad I went elsewhere! More
by Quiddity
Employees Worked With
Kenneth Stuart
August 26, 2024
Lilian Mylett has been fantastic to work with-she's friendly, effencient, and customer service focused and helped me decide which car was the best fit for me. She made the whole process very comfortab friendly, effencient, and customer service focused and helped me decide which car was the best fit for me. She made the whole process very comfortable, and I specifically worked with her based on her great reviews here!! Having a car salesperson who is trustworthy and you are comfortable with was very important to me. I am excited to take delivery on my new vehicle! More
by brownsfan1234567
Employees Worked With
Lillian Mylett
August 03, 2024
Our experience with this dealership was exceptional. Andy was our sales person and showed his knowledge of our vehicle and answered all of our questions. He was courteous, which is rare today. He made u Andy was our sales person and showed his knowledge of our vehicle and answered all of our questions. He was courteous, which is rare today. He made us feel appreciated. He was involved in the entire sale and expedited the entire process. Also want to thank and recommend Chris Courtney GSM of the dealership for all of his work and encouragement. If you are looking for personal service ask for Andy! More
by Jan
Employees Worked With
Christopher Courtney, Lillian Mylett, Andrew Yaple
