Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crown MINI of Richmond
Richmond, VA
157 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 157 reviews
February 24, 2025
Worst experience I have ever had from a car dealership. . Crown Mini completely mishandled what should have been the simplest task for a car dealership. Simply order a new set of tags for a newly leased ca . Crown Mini completely mishandled what should have been the simplest task for a car dealership. Simply order a new set of tags for a newly leased car. Instead Crown Mini transferred the tag numbers from another car I owned, (which had absolutely nothing to do with the car I leased from Mini) to the newly leased car leaving my other car (a Subaru) with no tag numbers within the DMV system. It also meant I was driving the new Mini I leased with expired temporary tags. In fact when I complained about driving my new leased Mini on expired temporary tags, my salesman, Jacob Shively told me to keep driving on expired tags. I also believe that Jacob Shively and perhaps the manager Justin Parker had knowledge about this mixup for a number of days before I became aware of this information. I only found out that my wife and I were driving 2 cars without proper tags when the new registration card for the Mini arrived in the maiI. I am upset that no one from Mini Crown alerted me to the situation and once they were aware of the foul up it took days and days to correct the error. For instance, from Feb.14 until Feb. 24 there were at least 6 different days for someone to go to the DMV to correct the error yet no one did. Customer service does not seem to be a priority at Crown Mini.I am told that this is not the first time this has happened. What I am struck by is the lack of competence and professionalism. To fix this required me to to make numerous phone calls and to have to come by three times in person. Perhaps retraining of Justin Parker, Jacob Shively and perhaps Tammy Payne would be in order. I do not feel I could ever recommend Crown Mini to anyone else, . More
by gary7683
Employees Worked With
Justin Parker, Jacob Shively, Tammy Payne
February 23, 2025
This was our first Mini Cooper. Akash and Justin were friendly and helpful. Akash spent time describing and showing us everything we wanted to know about the various models in the M Akash and Justin were friendly and helpful. Akash spent time describing and showing us everything we wanted to know about the various models in the Mini line. We are very happy with our purchase and hope to work with them again. More
by Mitzipkoko
Employees Worked With
Akash and Justin
February 20, 2025
Excellent service we have two mini coopers been along time customer of crown. I was in the automotive business for 30 years with dealerships, and Courtney is an absolute great service Director time customer of crown. I was in the automotive business for 30 years with dealerships, and Courtney is an absolute great service Director More
by Youngfamily44
Employees Worked With
Courtney , Steve Stankiewicz
January 31, 2025
I went in with 2 specific cars in mind, and Mr. James Gardner very professionally assisted me with no pressure, no up-sell. Although I was expecting only a test drive because of time constraints, M James Gardner very professionally assisted me with no pressure, no up-sell. Although I was expecting only a test drive because of time constraints, Mr. Gardner and the Finance team were able to get me into my choice car and on time. More
by 412allen
Employees Worked With
Trayvon in Service Department - good communication and updates, James Gardner
January 18, 2025
This is my second MINI from Crown. They were terrific about caring for my previous Countryman (professional, accommodating, information), and I feel they have done all they could in bo They were terrific about caring for my previous Countryman (professional, accommodating, information), and I feel they have done all they could in both cases to value my trade-ins fairly. More
by kg
Employees Worked With
Dzianis Barysevich, Steve Stankiewicz, James Gardner
January 17, 2025
What a great experience! My 10 year old Mini Cooper was declared a total loss and i was devastated. Crown Mini was excellent getting me into a new Mini Cooper. My 10 year old Mini Cooper was declared a total loss and i was devastated. Crown Mini was excellent getting me into a new Mini Cooper. More
by cmkissell10
Employees Worked With
Jacob, James Williams, James Gardner
