Crown MINI of Richmond

Awesome. Incredible. Everything in life should be this easy. Counting words is hard to do: Incredible. Everything in life should be this easy. Counting words is hard to do: More

Everyone was so helpful and friendly. I found everyone to be knowledgeable and the associates seemed to work together as a team. I felt valued and would recommend this dealership to anyon I found everyone to be knowledgeable and the associates seemed to work together as a team. I felt valued and would recommend this dealership to anyone looking for a car. More

Excellent customer service. We called Jacob on a Saturday evening and provided the details. By Monday morning, Jacob had everthing ready and we were comoletely satisfied. Bot We called Jacob on a Saturday evening and provided the details. By Monday morning, Jacob had everthing ready and we were comoletely satisfied. Both Jacob and Justin followed up with us as well. Very satisfied with purchase. More

Crown Mini of Richmond provided us with an excellent car buying experience. Our Sales Advisor, Akash Malviya was very professional, knowledgeable and helpful in addressing our needs and concerns. Sales Man buying experience. Our Sales Advisor, Akash Malviya was very professional, knowledgeable and helpful in addressing our needs and concerns. Sales Manager Justin also made our experience enjoyable. He worked with us to assure that the process went smoothly. The Crown Mini team works so well together. I will be referring friends and family to Crown on the future. More

Recently bought a used car from Crown Mini. While treated kindly and courteously, I've had issues with the car. While not a major issue, both keyfobs needed new batteries to function and a ma While treated kindly and courteously, I've had issues with the car. While not a major issue, both keyfobs needed new batteries to function and a major dashboard digital display is failing intermittently... I fear this will be a large expense to fix. While listening to my issues, our saleperson made it clear we are on our own and that we were buying the car "as is" .. we understand this, however, It seems that if the car is truly inspected before purchase, these issues would have been disclosed. I requested to see the checklist the service staff uses to process used cars, but was only given a one-line summary ("pre-owned vehicle inspection"). Also, we were told our credit rating would not be affected because we wanted to use our credit card for the maximum allowed amount to get rewards points (we paid cash for the balance), however, it did go down a few points. More

James Gardner was great! Dealership was fantastic with the New Purchase. Shout out to Justin Parker also! The best! Dealership was fantastic with the New Purchase. Shout out to Justin Parker also! The best! More

They were very accomodating and professional. They worked well with me and I felt good about the purchase I made. They worked well with me and I felt good about the purchase I made. More

Jacob Shivley our salesman was great. He new the product inside an out. No pressure. He new the product inside an out. No pressure. More

I had my 2014 mini cooper towed to the dealer at 8712 west broad st to replace a reservoir hose and of course they found other issues and I gave them permission to fix everything 4000 dollars and my car west broad st to replace a reservoir hose and of course they found other issues and I gave them permission to fix everything 4000 dollars and my car was there for a week 11/13 to 11/19, now 2 weeks later my engine light is blinking my car read malfunction reduce speed, my motor is jumping and bumping. I hate leaving my car at a dealership. I don't have money for any more repairs, I just purchased a new home with 2300 dollar mortgage, I'm on a tight budget and thought I was doing the right think by fixing everything on my car because I live alone and 61 years old I need my transportation. I will contact the dealer tomorrow 12/9 to hear the bull there going to tell me and I'm taking it to the owner. More

Great People staff this dealership, but I was disappointed in the lack of attention to detail on my recent service appointment. I'm on my 3rd MINI and have always had excellent service in the pas disappointed in the lack of attention to detail on my recent service appointment. I'm on my 3rd MINI and have always had excellent service in the past. This time around, the interior of my car was left dirty and it didn't look like the complementary wash had been done. I'm used to getting my MINIs back looking great, and this time my car looked worse for wear. Hopefully, this was a one off experience. More