Crown MINI of Richmond

The staff has always been very friendly and helpful with my needs. They don’t have the fastest service but they get the job done my needs. They don’t have the fastest service but they get the job done More

My experience was truly amazing great customer service and a very high level of professionalism. and a very high level of professionalism. More

I have been back several times to Crown Mini and have received the same warm friendly ( can I help with anything) attitude from EVERYONE that works there. Yes, MiNis are expensive, it’s a BMW, but, I get received the same warm friendly ( can I help with anything) attitude from EVERYONE that works there. Yes, MiNis are expensive, it’s a BMW, but, I get impeccable service with a warm genuine smile and they usually help me out with a small percentage off my price. As I’ve seen them too frequently and they felt I needed a little extra to help with cost..Anyway, I will not take my convertible anywhere else. They are now all my buddy’s, they take great care with my car and me. More

Great service and easy in and out. I appreciate telling me there’s a recall and I appreciate how everything was ready for me to pay for and go when everything was done. Instead of wait I appreciate telling me there’s a recall and I appreciate how everything was ready for me to pay for and go when everything was done. Instead of waiting for my account to be brought up, etc. More

Low turnover of service staff means they know my car and my driving habits. They don't push unnecessary work. The work is always done well and quickly. I really appreciate the beauty-do afterwards. Than my driving habits. They don't push unnecessary work. The work is always done well and quickly. I really appreciate the beauty-do afterwards. Thanx, Steve, for all your help! More

Easy to park and enter. Clean facilities. Kind and helpful staff - Trevon is who we had. Really good communication. Always happy with the service here. Clean facilities. Kind and helpful staff - Trevon is who we had. Really good communication. Always happy with the service here. More

Simple, straightforward, transparent on issues, great customer service! Communication and the response time was instant. customer service! Communication and the response time was instant. More

Need additional personnel to deliver vehicle after service.of vehicle have been completed. Shuttle service person was fantastic!! service.of vehicle have been completed. Shuttle service person was fantastic!! More

Good people Business oriented very gentleman type and I love the snacks and coffee while I wait thank you mini Cooper dealership love the snacks and coffee while I wait thank you mini Cooper dealership More

Trayvon and the rest of the service department are OUTSTANDING! I drive over 100 miles just to take my vehicle to this dealership, intentionally skipping the Mini dealership located in my city. For th OUTSTANDING! I drive over 100 miles just to take my vehicle to this dealership, intentionally skipping the Mini dealership located in my city. For the last eight years, every visit to Crown Mini has been outstanding from the purchase of the Mini (James Gardner), the parts department and every service visit, regardless of the service advisor. This the best dealership I have ever used, regardless of brand! Trayvon was very helpful in troubleshooting my service need and expediting getting the parts for the needed repairs, which allowed the Mini to be repaired earlier than estimated. If you want to buy or need service for your Mini, THIS IS THE DEALERSHIP to GO TO! More