Crown Lexus

Horrible service dept This is where you wish where is the 0 star or negative star option. Crown lexus service is not remotely close to the luxury car level service you wou This is where you wish where is the 0 star or negative star option. Crown lexus service is not remotely close to the luxury car level service you would expect. I had a major problem with my car engine and took it here. Despite of having platinum Lexus warranty, the kind of runaround i was given was simply unexplainable. Just to diagnose the problem so that they can call warranty, they wanted over $2000. I called Longo lexus and they offered me to call Lexus corporate and gave me ph numbers, advice etc. Lexus Corporate helped cover the cost, but after that it was all disaster with wrong information being provided by the service tech to warranty company. For normal oil change etc, these guys might be ok (but so far several thousand others), but if you have any major work, run away from this place. Or rather keep driving till you reach another Lexus dealership. if you go somewhere else, you will realize whats a luxury car service place feels and looks like. if you call and it is answered by Steven, hang up immediately and run away, far. It was a major disappointment relying on these people. There are couple of decent techs there who has the job knowledge (tom Ryan was one), but somehow they were not allowed to help me.. never again and will vehemently advice anyone whol will ask me to stay away for service from this place.. More

customer lost I took my lexus in for service to fix a air conditioning problem and the first Saturday I was told that a service tech support would be in contact wit I took my lexus in for service to fix a air conditioning problem and the first Saturday I was told that a service tech support would be in contact with me to remedy my problem, I had to call the dealership all day to get updates and at the end of the day my car wasn't fixed.the service fee was waved and the second appointment was set up for the Saturday after Christmas, when I got to the dealership I was told that they have a skeleton crew and probably won't get a chance to look at it until Monday, I was told I would get a update about 2 hours after I got there, I waited all day and no one from the dealership called.i called early Monday morning and was told that all service personnel are busy with other customers and the line is out the door, at this point I've crossed this dealership off my books as I am about to purchase a car in 2015 and I have 0 confidence in this dealership ability to successfully complete my satisfaction, I will go to a dealership that will put my goals first... More

I wish all dealers were run this way. Just bought a RX350 at Crown. Great experience. They are very easy to deal with- no pressure or stupid sales tactics. If you go to Crown, look up Mich Just bought a RX350 at Crown. Great experience. They are very easy to deal with- no pressure or stupid sales tactics. If you go to Crown, look up Michael jacobs. He'll take good care of you- More

No Pressure and Great buying experience. It was time to trade my 2012 Jeep Wrangler unlimited. Enjoyed my Jeep, but it was just too difficult for older parents to get in and out of. Been eyei It was time to trade my 2012 Jeep Wrangler unlimited. Enjoyed my Jeep, but it was just too difficult for older parents to get in and out of. Been eyeing the 2014 Lexus IS 250. I went through CarsDirect.com and they did all of the work finding a dealer and finalizing financing and finding the car for me. Great experience with them! Got a call from Jim Martin at Crown Lexus, that he would be picking up my car from another dealer( the Matador Red wasn't on CL lot) and I would be able to pick it up Sat. or Sunday. I said either day would work. He was able to pick it up and drive it back to Crown Lexus Saturday and called me Saturday afternoon to let me know they would have the car cleaned and ready to go Sunday morning. We set our meet time for 9:30 am. I got there a half hour early and Jim was on his way still. Not a problem since it was my fault being early ( I was excited and wanted to be there!). The sales associates were helpful as soon as I arrived and offered free bottled water or coffee. Jim was so helpful and let me know what to expect and asked me what I knew about the IS 250. We went on a test drive and he went over the various tech stuff to familiarize me with it all. We finalized paperwork and then I went over to Paul Olson in Finance who was also top notch. Didn't try to up sell the extras that most dealerships try to get you to buy. He just let me know my options and moved on once I didn't show interest. Crown Lexus isn't the closest Lexus dealer to me though I wish it were after dealing with and having a positive experience. Thank you Jim, Paul and Crown Lexus! More

Excellent! Jeff went above and beyond to completely correct the problem with my car. Everyone was friendly and helpful. I am completely satisfied with the servic Jeff went above and beyond to completely correct the problem with my car. Everyone was friendly and helpful. I am completely satisfied with the service and happy that Lexus stands behind the excellence of their cars. More

Buying my new Lexus ES 350 I emailed Francis Chen and he immediately responded. We discussed what I was looking for and he was able to locate the color I wanted within a day. H I emailed Francis Chen and he immediately responded. We discussed what I was looking for and he was able to locate the color I wanted within a day. He was very friendly and knowledgable about my car. He went over all the features and answered all my questions. I drove off a very happy and satisfied customer . More

Jeff was very efficient and courteous. He answered all my questions. Service lounge was clean and I enjoyed the crispy cream donuts and hot coffee. questions. Service lounge was clean and I enjoyed the crispy cream donuts and hot coffee. More

Great service, My car was promised on time , Angela Costello great addition to Crown Lexus went above and beyond to make sure my car was done .Very pleasant to work with great personality and great Costello great addition to Crown Lexus went above and beyond to make sure my car was done .Very pleasant to work with great personality and great smile will recommend . Thanks More