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Crown Lexus

Ontario, CA

4.6
724 Reviews
At Crown Lexus in Ontario, CA, we have years of experience in treating drivers from Rancho Cucamonga, San Bernardino and all over the Inland Empire with truly top-of-the-line Lexus sales, service and financing. Our Lexus dealership takes pride in our varied inventory, pride in our long-tenured, experienced staff and pride in the reputations we've earned as a customer-focused establishment. Take your business to Crown Lexus to be treated with the respect you deserve.
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1125 South Kettering Dr

Ontario, CA

91761

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Showing 724 reviews

October 12, 2016

Great Experience buying a car Mike was extremely helpful, kept me within my budget and got the purchase done in no time at all. Love my car. I smile every time I look at it. After More

by Leena S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
September 16, 2016

Greatest experience in buying a car! The sales person who helped me was Erika Vasquez and being her first days of work, I think she did such an exelent job at it. Not only, she helped me More

by Carina Renteria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Vasquez, Ray
September 12, 2016

A bunch of idiots selling luxury cars! I in the process of buying my THIRD new vehicle from this dealership. I walked on to the lot, had to go inside to get help. I test drove a car, then More

by DLG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Spencer
August 13, 2016

Can't call it a "Service" department! Earlier this week we made an appointment for today, Sat, at 11am. On arriving a few minutes early, there was a line of 7-8 cars in the appointment lin More

by TonyFio
Customer Service
Recommend Dealer
No
Employees Worked With
None were responsive
Aug 23, 2016 -

Crown Lexus responded

Tony, thank you for bringing this to our attention. This is not consistent with the quality of service we pride ourselves on at Crown Lexus. We would like to talk to you directly regarding your experience at our dealership. Please contact April Bray at April.Bray@crown-lexus.net. We hope this does not keep you away from our store in the future and we would love an opportunity to earn back your trust.

June 30, 2016

Worst (internet) Lexus customer service in nation so far I've been patiently searching nationwide for a CPO RX 350. After juggling 3 different ones from 3 different dealerships nationwide, I happen to find More

by CDang
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rose Ruiz, Larry Mendoza
May 19, 2016

Service Dept and staff not recommended and they'll be fake All I have to say is that just the way they train these customer service consultants to be very fake but keep the politeness and smile even after they More

by Lexusdriver909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony H , Steve ,
August 20, 2015

The long road to happiness. I drove from over 50 miles away because this was the best vehicle for the best price from over 70 cars viewed by 4 different online car apps. A major More

by mcintyresean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donavan Hall, sales, Eddie, sales director, & Jimmy financial coordinator.
July 31, 2015

great customer service, no pressure to buy. Alex and Max were great in customer service. We were never pressured and felt comfortable talking to them and getting our questions answered. This was More

by Luckyb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ceballos and Max
March 28, 2015

very bad customer service This the 2nd time I take my RX350 to this dealer. I had to wait for a while before someone helped me. I was taken to an office and after 3 different w More

by bettyfr77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
albert
March 02, 2015

courteous,fast n easy lease es300 Mr.Rios is a pro when it comes to Lexus vehicles.He answered all my questions n made it very easy to get my wife into a 2015 es300h.Thank you Michael, More

by manuel santana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Rios
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