Crown Lexus

Service Department is professional, experienced, curtious I have serviced my lexus at Ontario Lexus for 10 yrs. Tony and the staff are excellent each time. They are always professional, curtious, experienced, I have serviced my lexus at Ontario Lexus for 10 yrs. Tony and the staff are excellent each time. They are always professional, curtious, experienced, and accomadating. I Highly recommend them. More

Best car buying experience ever We've bought many cars in our lives and have lots of experience with the typical sales run around. Crown Lexus was nothing like that. Everyone was p We've bought many cars in our lives and have lots of experience with the typical sales run around. Crown Lexus was nothing like that. Everyone was professional, we never felt pressured, none of the 'standard'car sales vibe. More

5,000 Mile Service I scheduled an 11:00 appointment. Upon arrival I was welcomed immediately. Then Tino came out introduced himself and welcomed me. He was very pleasant I scheduled an 11:00 appointment. Upon arrival I was welcomed immediately. Then Tino came out introduced himself and welcomed me. He was very pleasant and accommodating. He discussed my service concerns and notified me when my vehicle was ready. Overall a very professional and simple smooth experience. Every interaction with Crown employees have always been wonderful. More

Great deal I really liked this dealership. Everyone was helpful and nice. Definitely got a great deal as oppose to a previous Lexus dealership I went too. I really liked this dealership. Everyone was helpful and nice. Definitely got a great deal as oppose to a previous Lexus dealership I went too. More

HORRIBLE Customer Service! Started off emailing Chris Hickman regarding a new car on their lot asking for pictures. He informed me it was still in the shop and that he would ema Started off emailing Chris Hickman regarding a new car on their lot asking for pictures. He informed me it was still in the shop and that he would email me pictures when it was available. Next email I receive from him stated he had sold the car! Uh great communication Chris! Why wasn’t I informed it was available like promised? Then I receive another email saying the buyer didn’t show so we could go see the car now. After calling Chris to confirm the car was there and avaible, I drove to the dealership to see it (even though I still hadn’t received pictures I was promised). When I arrived...they couldn’t find the car! They made me wait for 25 minutes until telling me that the fleet manager had driven the car to Morongo! What?! Chris lied and said the car was there and parked in front. It definitely wasn’t. Disappointed and frustrated with the poor customer service, communication and lying, I asked to speak with Chris’ manager. The manager told me that the car had been sold and then asked if I wanted to look around the lot for a different car. Needless to say, I walked out. What a waste of time. The WORST dealership. More

Easy peezy! I was pleasantly surprised at the speed and ease of the entire process. I went to Crown Lexus to test drive a car and was helped by Andrew Anzoátegui. I was pleasantly surprised at the speed and ease of the entire process. I went to Crown Lexus to test drive a car and was helped by Andrew Anzoátegui. What I liked the most was that he listened to my needs and requests and wasn't pushy at all. I emailed him with what I was looking for and continued my online search. I came across a car that fit my needs; once again it led me to Crown Lexus. This is where my online process began with Chris. Within just a couple hours I had a quote without any of the back and forth I expected. He even delivered the car to my home! I couldn't have asked for a better and easier process. Thanks Chris! More

Easy and hassle free I was able to get everything I wanted for the price I wanted. All staff that I interacted with were helpful and very friendly. Thank you!! I was able to get everything I wanted for the price I wanted. All staff that I interacted with were helpful and very friendly. Thank you!! More

I love myNX300 Felisha was super helpful and made our purchasing experience awesome! She answered all our questions and helped us decide between an RX and and NX. Felisha was super helpful and made our purchasing experience awesome! She answered all our questions and helped us decide between an RX and and NX. We are really grateful that she was able to find the exact car we wanted in Silver Lining Metallic (not an easy color to find in the NX) and was able to trade with another dealer to get it for us. Left with a great deal and a new friend! More

Excellence in all aspect...from the start until driving my new RX 350L. All my needs, my likes with great satisfaction. I definitly will recomend crown lexus... in all aspect...from the start until driving my new RX 350L. All my needs, my likes with great satisfaction. I definitly will recomend crown lexus... thank you very much More

Super easy and quick! My husband and I had a great experience with purchasing our GX last month. We called and negotiated the deal over the phone and went in on a Saturday, My husband and I had a great experience with purchasing our GX last month. We called and negotiated the deal over the phone and went in on a Saturday, test drove it and did all the paperwork in 2.5 hours! More