Crown Lexus

Airbag Recall / Replacement Service It took many months from the initial recall letter to completing the replacement. I did all the chasing of making appointments, checking if parts were It took many months from the initial recall letter to completing the replacement. I did all the chasing of making appointments, checking if parts were in, etc.... Never received return calls. Rarely did someone answer the main Crowns Lexus phone number, always took several attempts. When I would get through, the calls would get dropped while on hold. Calling Lexus is very frustrating, seems like the left hand does not know what the right hand is doing. In May I had made an appointment after I was assured the part was in, only to learn 2 hours after dropping my car off the part was not in. I was assured I would be called when part came in. I finally called back in August and was told no part, but would use one meant for someone come on in the next morning it would take only 20 mins. It took over 2 hours. My confidence level that the part was even replace is very low. Sadly my trust and confidence level with Crown Lexus has diminished over this past year. I have a long history with Crown Lexus and I'm disappointed in the change. People are nice, but the service system is flawed. More

Service Kevin Chu was very nice and I was very satisfied with his service. I will come back to buy with them if my friend or family members are interested in Kevin Chu was very nice and I was very satisfied with his service. I will come back to buy with them if my friend or family members are interested in LEXUS.Thanks again! More

Friendly and helpful! Kevin at Crown Lexus was very nice and attentive. He worked with us and listened to what we had to say. 5 stars! Thank you so much. Kevin at Crown Lexus was very nice and attentive. He worked with us and listened to what we had to say. 5 stars! Thank you so much. More

My service I took my 2014 Lexus in for service. Danielle and Tino took great care of my car and myself. Tino keep me informed about what was going on with my car I took my 2014 Lexus in for service. Danielle and Tino took great care of my car and myself. Tino keep me informed about what was going on with my car. It was finished on time and looked great. I am vert satisfied with my experience at Crown Lexus as always!! More

confusion I am interested in a particular hybrid Lexus that's been listed online for about a week. So far I have been given a complete run-around about this car I am interested in a particular hybrid Lexus that's been listed online for about a week. So far I have been given a complete run-around about this car. I've called the dealership to ask about it, and the salesman, usually Ahmad Yamak, would say "I have another customer, let me call you back", and then won't. When we did connect, I had questions about the car, which were deflected. I mean... be forthright with me - if you don't want me to buy your car so some reason, just say so. But now I've talked with another salesperson at the Crown dealership as well, Eric. He tried to sell me another car, a more expensive one, but didn't know if the car I was interested in was for sale. I was hoping he could call me back if for no other reason than to clear this up for me. Even now, it's still listed as for sale, a pretty red ES300h. Whatever. I doubt I will be hearing from them again. I've had Lexi for over a decade, but now... An experience like this with a prominent, top-rated Lexus dealership makes me wonder if the Lexus brand itself is going downhill. More

Fast and precise. Professional, clean and knowledgeable. In and out fast and easy. Straight to business, would definitely recommend. 5 stars. My service consultant was Professional, clean and knowledgeable. In and out fast and easy. Straight to business, would definitely recommend. 5 stars. My service consultant was Alex Santana, shout out to him. More

Great Dealership Crown Lexus in Ontario is a great dealership. The Service department is wonderful. They take special care with customers, answering questions to the Crown Lexus in Ontario is a great dealership. The Service department is wonderful. They take special care with customers, answering questions to their best ability, and service the vehicle to the customer's satisfaction. I will always take my Lexus to them for maintanance and repairs (if needed). More

Car buying experience was fast and easy. Jennifer villatoro helped me she was very helpful and made everything easy I would definitely recommend her to anyone trying to get into a Lexus. Jennifer villatoro helped me she was very helpful and made everything easy I would definitely recommend her to anyone trying to get into a Lexus. More

Great Service This is my third time for service at Ontario Lexus and as usual it was great. All of my concerns were addressed and Helen was very attentive during o This is my third time for service at Ontario Lexus and as usual it was great. All of my concerns were addressed and Helen was very attentive during our time there. More

50,000 mile service on my GS350 F Sport I made an appointment with Al Medina. When I arrived, another person, Ali Shekeb, escorted me to his cubicle. Shame on me for not asking about Al... I made an appointment with Al Medina. When I arrived, another person, Ali Shekeb, escorted me to his cubicle. Shame on me for not asking about Al...I assumed he might be out. Only 5,000 miles ago, I replaced all four tires as well as replaced new brakes. When asked, I told Ali that the car was running great. He stated he would let me know if they found anything wrong? After waiting for my car for two hours, Ali told me they recommended one of my struts be replaced because it was leaking. He couldn't tell me how badly it was leaking; he couldn't tell me what is the purpose of a strut (even though I already knew), and he didn't offer to let me see the "bad" strut. He said it would cost $1300 to replace one strut, that they would need it all day, maybe even into the next day, didn't know if he could get a rental car, or how long it would take to get the part. I declined. More