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Crown Lexus
Ontario, CA
722 Reviews
At Crown Lexus in Ontario, CA, we have years of experience in treating drivers from Rancho Cucamonga, San Bernardino and all over the Inland Empire with truly top-of-the-line Lexus sales, service and financing. Our Lexus dealership takes pride in our varied inventory, pride in our long-tenured, experienced staff and pride in the reputations we've earned as a customer-focused establishment. Take your business to Crown Lexus to be treated with the respect you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 722 reviews
December 20, 2024
Oscar was a wonderful to work with. He was a good listener, and respectful of our time. I would recommend Oscar and his service's to anyone looking to purchase a Lexus. He was a good listener, and respectful of our time. I would recommend Oscar and his service's to anyone looking to purchase a Lexus. More
by heather
Employees Worked With
Oscar
December 19, 2024
Tonya and Jackie is the reason why we would come back and will refer others to them! They go above and beyond expectations and service! They found our car and drove it to get it to us as soon as possible! T will refer others to them! They go above and beyond expectations and service! They found our car and drove it to get it to us as soon as possible! This vehicle combination is hard to find and notorious for lack of availability. But they found it! More
by Burgosfamilyre
Employees Worked With
Tonya and Jackie
December 19, 2024
Ricardo Luna was a pleasure to work with on my RX 350 purchase journey! It took me about 2 weeks to finally commit to the purchase, and he provided OUTSTANDING customer service the whole time. I recommen purchase journey! It took me about 2 weeks to finally commit to the purchase, and he provided OUTSTANDING customer service the whole time. I recommend him to anyone looking and needing assistance on their car purchase! More
by Lorena G
Employees Worked With
Ricardo Luna
December 14, 2024
Daniel Macias made the purchase experience very easy. Vincent, F&I Manager, made it pain and hassle free. I'll be recommending Crown Lexus to all my family and friends. Vincent, F&I Manager, made it pain and hassle free. I'll be recommending Crown Lexus to all my family and friends. More
by Automator
Employees Worked With
Daniel Macias
December 14, 2024
Frank in Sales, David, Sales Manager and Steve and Alexia in finance were all super great to work with. Best car buying experience of my adult life! in finance were all super great to work with. Best car buying experience of my adult life! More
by jmonfreda
Employees Worked With
Frank in Sales, David, Sales Manager and Steve and Alexia in finance were all super great
December 13, 2024
Helen Kassel in Service sent me to see Val Ceballos in sales. In about 3 hours I got my NX 450h+. Straight forward and responsive to my concerns and wishes. sales. In about 3 hours I got my NX 450h+. Straight forward and responsive to my concerns and wishes. More
by ehscantu
Employees Worked With
Helen Kassel and Val Ceballos
December 12, 2024
They have zero expertise working at this dealership and it shows in everything they do. I set an appt to see a used truck at 2pm. Manager decided he wanted to drive the truck home and had the sales guy t it shows in everything they do. I set an appt to see a used truck at 2pm. Manager decided he wanted to drive the truck home and had the sales guy text me at 4:30 to make sure I was going to show. I show up at 4:54 and the truck is not there. It gets better though. The sales guy says 10 minutes and it will be here and points us to any seating area we like. 30 minutes later after asking the internet director for help and her walking off while talking to the guy who has the truck and then walking out the door, I’m getting upset. I think she gestured to Joe to handle it and dingle nuts finally came over and said the manager is getting off the freeway, either way just a rude bunch of unprofessional people. 40 minutes in the manager shows up and says gosh so sorry, whatever I told him I understood no big deal. The truck has a dent the size of a fist in the front bumper and a nice ding in the driver door. It’s touched up with nail polish on the front grill. I asked the sales guy to see what can be done, he calls the “manager”. He’s on the phone for 15 minutes or so and I said you know what just call me and let me know what the “manager” said. That was 5:30 last night and it’s now noon the next day. Nothing from anyone? I actually drive an hour to see this truck and I’m not interested? If I’m not looking at a Lexus I don’t matter? I still get a lot of questions from fam and friends on where to buy cars after serving in the biz for 22 years, I will be sure to guide them away from this place. More
by Trucker13
Employees Worked With
Joe
December 10, 2024
Lexus has a great reputation an amazing Salespeople. We have had good experiences thus far. However, We did have to wait many months to get our Lexus TX due to air bag issues. We have had good experiences thus far. However, We did have to wait many months to get our Lexus TX due to air bag issues. More
by Whowray4us
Employees Worked With
Abel Escobedo
