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Crown Hyundai - Service Center

St. Petersburg, FL

3.9
1,575 Reviews

1,575 Reviews of Crown Hyundai - Service Center

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May 28, 2020

Always excellent service with August Lascola I have been A Crown Hyundai customer for 15 years - now on my third Hyundai purchased from and serviced by Crown. I have been fortunate to have had A More

by patsq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
August Lascola
May 25, 2020

Absolutely the best!! Have had experience with many dealerships crown is the best. Tom Burkhert Rocks. My Equus is in great hands there. Goes above and beyond the call of duty. I can’t speak higher More

by rtshepherd8
Recommend Dealer
Yes
Employees Worked With
Tomm Burkart
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020

Olivier Celestin is a superb service advisor. After a very tough morning, I arrived without an appointment and after describing the problem, Olivier knew exactly what to do and took care of it personally More

by Jojackson417
Recommend Dealer
Yes
Employees Worked With
Olivier Celestin
May 13, 2020

My car alerted me that my brake light was out. I called and Jarett Ziemak was able to take my car right in and had it fixed in no time. He has always made sure that my vehicles are taken care of and I’m no More

by Flgirlbeth
Recommend Dealer
Yes
Employees Worked With
Jarett Ziemak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Wise
May 07, 2020

uncomfortable Took my Santa Fe in for the first oil change. Service was professional and timely, however the only masks the employees wore were hanging around thei More

by wysongconnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 18, 2020 -

Crown Hyundai responded

Dear wysongconnie, We appreciate your review and apologize that you weren’t happy with our COVID-19 precautions. We can assure you that we are sanitizing all vehicles and adhering to COVID 19 procedures prior to returning vehicles to our customers. This is usually done in the shop, which is why you may not have seen it. Additionally, we have ordered, and should have Plexiglas shields in place, for all of our customer facing employees shortly. Unfortunately, because of the high demand for these, it has taken longer that we would have preferred to receive them, but they should be in place soon. We have moved all of the chairs in the service waiting area so that they are 6ft apart. If there are not chairs available we ask our customers to wait outside in the sheltered area and offer complimentary shuttle service to and from their home or another destination of their choice. Regarding masks, our employees properly place them over their face whenever a customer is within 6 feet. When working alone, and there is no one around them, they sometimes lower the mask so they can breathe normally, since as I’m sure you know, with a mask on for extended periods the level of carbon dioxide one breaths is increased and can cause lightheadedness. Once someone is approaching them, they immediately put the mask back in place. We are truly doing our best. Should you need to have your vehicle serviced again, we are offering free valet service, where we can collect your vehicle from you, perform any necessary work, and return it to you sanitized at your home or work. You can find out more about this service offering here: https://www.crowncars.com/shop-service-at-home.html . I hope this addresses your concerns. We value your business and if you have any questions or require more information, feel free to contact me directly. Sincerely, Chris Sanborn, Service Manager

April 29, 2020

I have received exceptional service just like every other time I've been here and had Ryan take care of me. Would recommend to anyone. More

by Jacksonjr4
Recommend Dealer
Yes
Employees Worked With
May 04, 2020 -

Crown Hyundai responded

Thank you so much for your kind recommendation! We are so appreciative of your continued business, and we are delighted to know that your recent visit with Ryan did not disappoint! We wish you safe travels and look forward to working with you again the next time your vehicle is ready for service!

April 29, 2020

Ryan took the time to advise about the services being performed. He gave very good information about required and suggested maintenance. I will be back. More

by H.dawn
Recommend Dealer
Yes
Employees Worked With
Ryan Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2020 -

Crown Hyundai responded

Thank you for leaving Ryan this 5-star review! We are happy to hear that he took such great care of you and your vehicle throughout your recent visit. It is our pleasure to serve you, and we look forward to working with you again the next time you are in need of automotive service!

April 28, 2020

Immediate Attention My tire light went on and upon inspection, I saw what looked like a nail in my front right tire. Fortunately for me, the tire did not go flat and I w More

by pf9807
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Casey
May 04, 2020 -

Crown Hyundai responded

Thank you for taking the time to share this excellent review. Your safety and satisfaction are our utmost priorities, and we are pleased that Brian could get your vehicular concerns efficiently resolved. Offering thorough and reliable service is so importance to us, and we will be sure to provide you with nothing less in the future.

April 27, 2020

Olivier helped me in a very difficult time with my sonata he was very thorough and swift with getting my new motor in thank you. More

by Bobbymichellemiller
Recommend Dealer
Yes
Employees Worked With
Olivier Celestin
April 17, 2020

A very professional group of people - good service at a fair I have a 12 year old Santa Fe - and Tom Burkhart has been my go to guy all of these year - i have confidence in what he tells me that my vehicle needs More

by tournier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tomm Burkart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2020 -

Crown Hyundai responded

Paul, Thank you for leaving Tomm this excellent review! It is wonderful to know that he has your confidence, and that he consistently provides you with only the highest quality of service and deals! We appreciate your business and hope to serve you and your automotive needs for years to come!

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