Crown Hyundai - Service Center

This is the second time I have worked with this service center in the last two months. The first time I could not get a call back no matter how often I tried. I waited months for a replacement part. I h center in the last two months. The first time I could not get a call back no matter how often I tried. I waited months for a replacement part. I had to drive to the service center each time I wanted to make contact. Finally, just before my vacation was to start, I was desperate and they got the part. I left for vacation. This time, about 6 weeks later, I am just back from vacation and my 2015 Genesis was falling apart throughout the trip: AEB system down, gas tank cover won't close, USB port not charging, Auto Hold not working, exterior mirror not opening/collapsing. Once again I am trying to call Angelique, the only rep who handles Genesis. Again, no call back. No call back. I need to go to another dealer's service center. Lesson: Do not buy Hyundai in the future. More

I want to purchase a part because their service department was way behind. I needed a drivers door Acculater. They quoted me a price for $411. I bought the same part on eBay for $45. That is department was way behind. I needed a drivers door Acculater. They quoted me a price for $411. I bought the same part on eBay for $45. That is highway robbery. They should not try to take it vantage of their customers. But then again, I guess they need that money to build a big fancy car showrooms And the part I bought was OEM More

Terrible service. took more than 5 hours for basic maintenance. Whenever you ask someone, keep telling me nearly done ended up taking whole day. Upper manager have s took more than 5 hours for basic maintenance. Whenever you ask someone, keep telling me nearly done ended up taking whole day. Upper manager have said due to high volume and they are planning to expanding. In other word, you should not get any maintenance there. On the top it all off, you have to wait in a weird box container without any provided service while you are waiting. Horribly unreliable car and even worse dealer. IF YOU WANT TO GET SERVICE, STAY AWAY FROM CROWN HYUNDAI! More

Worse place to get a call back regarding a recall/problem and trying to get it solved. I have left messages for a manager to call back no callback. I sent an email regarding service they send an email saying and trying to get it solved. I have left messages for a manager to call back no callback. I sent an email regarding service they send an email saying they will have someone in sales contact me. No show of care for me, no pride in their product or standing behind their product. I paid to have a car that cannot be driven due to a recall/bulletin of problems and they cannot see the issue until October 4 months away. My car is totally not safe to drive and no mechanics will touch it because of the bulletin. Guess customer care/customer service is not in their vocabulary. I cannot be without transportation this long but cannot get any help. I cannot even get past the scheduling desk to explain my situation. Was told to bring the car in and leave it and they will look at it when they get a chance just to tell me if they will honor the recall/bulletin. Pretty sad I cannot even get to speak to a manager. Pretty sad no one cares. More

I dropped my vehicle off June 9th per a corporate scheduled appt because the lawsuit covered the replacement engine lifetime and at courtesy in Tampa they replaced the engine however the oil sensor w scheduled appt because the lawsuit covered the replacement engine lifetime and at courtesy in Tampa they replaced the engine however the oil sensor was immediately malfunctioning. Communication is important and Jarett was neglectful in getting back to me. He ignored my calls after the initial feedback of what was wrong with the sensor. I called and said that if corporate wasnt going to cover to finish the engine replacement that was never properly finished i would pick up the car and just leave. He ignored my calls and didnt call back. So 15 days later on a Saturday when my spouse could finally accompany me, we went to pick up the vehicle. The car was worse than when we dropped off, they didnt fix the problem, Didnt give me feedback on if it was going to be covered by corporate and now the front bumper has a significant carve like dent, the air conditioning isn't working and the tire pressure was low. He played unaware that he didn't receive the voicemails straight to his voicemail inbox. i understand people are busy but i found this entire episode neglectful, horrible on communication, unprofessional and careless. I would never recommend Jarrett or this dealership. Unfortunately he was our rep after the previous one left who was excellent. More

This dealer no longer offers service. It is not possible to schedule even an oil change let alone bigger repairs. Will never buy from them again. It is not possible to schedule even an oil change let alone bigger repairs. Will never buy from them again. More

Mr. Tarr gets 5 stars is because of his professionalism, his call backs, his listening and his overall friendliness. He is in the right job position. However, the service department needs a lot of work. his call backs, his listening and his overall friendliness. He is in the right job position. However, the service department needs a lot of work. Yes, I purchased my 2013 Hyundai Sonata in 2016 with 16,000 miles on it. As of the engine failure date, October 5, 2022, it has 57,200 miles. I purchased my car under the CPO, which qualifies me for the 10 year/100,000 limited warranty, road side assistance, which I never used,(I used my insurance) and a loaner up to $35//day for 10 days, which I have yet to receive. When I got home that Wednesday night at 10pm, after sitting on the side of 49th Street for 2.5 hours, I knew it was too late to call Crown Hyundai. Thursday, October 6, 2022, starting at 8am, I started calling Crown Hyundai service. When the operator would answer the phone, she would put me through to service. I left a message on the "Department voice mail" that they are receiving a large amount of calls, please leave a message, which I did. This went on through out the morning, I left a 2nd message to please call me back. Trying to start my car through out the day with no luck. By this time, I am well into the afternoon. I called and spoke to the operator, Maryann. She was AWESOME!! After I explained my issue to her, she said she would send an email to management for me to receive a call. Finally, Mr. John Heil called me. When I inquired about the CPO warranty to make sure I am still covered, he told me to bring the car in, which I had towed Friday, October 7 but they would not be able to get to the car until Tuesday, October 11, which just happened to be my 58th birthday. I had no problem with this at all. Tuesday, October 11, 2022, I received a call from Mr. Todd Brown, Service Advisor. He explained he would not be able to diagnose the car for at least a week. 6 days already with no car, then 7 more days? This was unacceptable. He told me he had 15 cars brought in over the weekend, Bla Bla Bla Bla. I explained to Mr. Brown that I had my car towed in on Friday, October 7, 2022 because I could not reach your service department all day on Thursday. That did not matter. I asked for a manager. Mr. Brown informed me that his manager would tell me the same thing. I received a call from Greg, service manager, he did tell me the same thing. I contacted Mr. Tarr, GM. Friendly, courteous and professional, he said he would call me back, which he did. Per Mr. Tarr, my car needs a new engine??? WOW!! Being a paralegal for many years, research is my middle name. I found out there is an OPEN CAMPAIGN/RECALL #162 under my car VIN for the engine failing under certain year Sonatas. The car needs a new engine. Hyundai will pay for this in full, WITH A LOANER, if necessary, which I have yet to receive. Under the Hyundai website, it states to make an appointment with the dealer as soon as possible. Crown Hyundai already had my car. Living in the same home for 13 years, I have never received any RECALL notice regarding this. My 2013 Hyundai Sonata did EXACTLY what the RECALL said would happen. I have been working with Mr. Todd Brown, Service Advisor, Greg, Service Manager and G.R. Tarr, GM. Mr. Brown, who preached to me that Hyundai needs to approve the service before they can fix the car and a loaner. Mr. Brown, you as well as all the service staff at Crown know this will be paid under Hyundai. When I tried to also explain the recall to Mr. Brown, he tried to tell me "That's just a Bulletin." Mr. Brown, they don't post "bulletins" on the Hyundai website UNDER MY VIN. This is an ACTUAL RECALL for my vehicle with MY VIN. FINALLY, I have done extensive research under the CPO law/rules, the RECALL as well as my research under sunbiz.org. The bottom line is: At this point, I don't care if it takes, 1 week, 1 month, 1 year to fix my car. Per the CPO and RECALL (2 Whammies) I should have had a loaner car by now. Based on my customer experience/satisfaction with Crown Hyundai Service, it should be a decent one at that. Respectfully, Stephen P More

Staff was very accommodating, helpful, and professional. My service Dept. rep was Jon Curtis who was pleasant to work with a s answered all my questions. My service Dept. rep was Jon Curtis who was pleasant to work with a s answered all my questions. More

Todd Brown was excellent! …very personable and knowledgeable, went the extra mile for my benefit. …very personable and knowledgeable, went the extra mile for my benefit. More