Crown Hyundai - Service Center

Tomm Burkart was awesome! I experienced engine issues while driving home from ft laud. On Sunday. The following Monday I stopped into Crown Hyundai St Pete - without an appointment. Tomm got me in the q while driving home from ft laud. On Sunday. The following Monday I stopped into Crown Hyundai St Pete - without an appointment. Tomm got me in the que - he did mention there was a 2 week backlog. I was diagnosed before the day was over & I had my car back by 3pm the next day!!! The work done: turbo adjustment, 2 new tires, alignment & serpentine belt replacement. AND - a quick detail!! Unbelievable!!! I’ve been faithfully bringing my Santa Fe to Crown since I moved to St Pete in 2014. I highly recommend Crown Hyundai Victor Carlomagno More

Normally my review of Crown Hyundai would be 5 stars. BUT, in early November I took my Azera in for service and the panoramic sunroof shade not retracting. I was informed that the small part needed is BUT, in early November I took my Azera in for service and the panoramic sunroof shade not retracting. I was informed that the small part needed is not sold individually and I would need to purchase a new panoramic roof with a price between $5K to $7K for replacement. I simply had them remove the sunshade (for $700) and had my roof limo tinted (problem solved). While my car was with Crown Hyundai, having the sunshade removed, the service department broke my passenger side mirror, it will no longer fold in or out unless done manually. My service rep, who has always been great spoke to his manager while I was there getting the car (I noticed it, they did not come out and tell me) and verbally told me that they will fix what they broke. He sent me on my way with this, "Call me the Tuesday or Wednesday before Thanksgiving when I get back from my Key West fishing tournament to see if I have found one. There are not a lot of parts available for your car because they no longer make the Azera, as you found that out with the sunroof issue. We will probably have to have the new one painted to match. We are accepting the responsibility for the damage as it was in the service department when it was broken." FAST FORWARD today is February 1, 2022 and this happened in early November 2021. I left a message in late November, no call back, called at least 2x's in December and left messages, no call back. Three phone calls with messages in January, one email from the clerk that answered sent from her to my service rep. I did an online chat which informed me she would have the "right person" contact me right away at the most within 24 hours and she emailed my service rep. One week went by after that chat and I left another message. We are now at 2 weeks waiting on the "right person" to call (which at this point I do not care who calls) and nothing except absolute crickets! I do not want to throw my rep under the bus. I do give my service rep 5 stars because for many years he has been great, and he personally did not break the mirror, but I took away 2 stars for not communicating. I JUST WANT MY MIRROR FIXED THAT THE SERVICE DEPARTMENT BROKE. More

Crown Hyundai/Genesis service is the best around! I recently called my Genesis service advisor Tomm Burkart to see about service for my G90. I only had 2 days to have it done for a last minute trip to recently called my Genesis service advisor Tomm Burkart to see about service for my G90. I only had 2 days to have it done for a last minute trip to help a sick family member. Tomm made it happen the next day by working me in to a full schedule that booked weeks out. Tomm has always gone over and above to help not only myself, but my other 3 family members that have Hyundai or Genesis vehicles.. I highly recommend Crown Hyundai/Genesis! More

Clean and fastidious. Greeted immediately and taken care of quickly. Waiting area was very comfortable. of quickly. Waiting area was very comfortable. More

Tom Burkhart in service was great!!! He got us in on time and out the door in time! and out the door in time! More

Ryan Murray has been great to work with and he has gone out of his way to help! out of his way to help! More

Efficient. We'll staffed to take care of your service right when you drive in. On time which is appreciated. The car wash was so appreciated. They did the inside of my windows that were awful and that right when you drive in. On time which is appreciated. The car wash was so appreciated. They did the inside of my windows that were awful and that was SO appreciated. That is a hard job for me with my short arms and being 72. Thank you. Thank you. More

The experience was great considering I didn’t have an appointment. I was given the same great customer service as if I had an appointment. appointment. I was given the same great customer service as if I had an appointment. More

Ryan Murray is always smiling and attentive every time I’m there. He makes the experience so great! I wouldn’t imagine taking my Hyundai anywhere else. I’m there. He makes the experience so great! I wouldn’t imagine taking my Hyundai anywhere else. More

Mr. Ryan Murray was very professional, was available to address my service concerns in a time manner along with the great crew at Crown Hyundai. address my service concerns in a time manner along with the great crew at Crown Hyundai. More