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Crown Hyundai - Service Center

St. Petersburg, FL

3.9
1,575 Reviews

1,575 Reviews of Crown Hyundai - Service Center

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March 27, 2022

Best service call since I've owned my Hyundai. Tommy Burkart was very professional. Great communication. More

by Oberert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tomm Burkart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2022 -

Crown Hyundai responded

Thank you for your 5-star rating! Offering top-notch service is so important to us, and we are pleased that Tomm provided you with nothing less! We hope that you continue to choose us for all of your future automotive needs. Take care!

March 26, 2022

Good customer service time management very professional staff defínely will return for future service I’m looking now to trade mi current pov and get a bigger one More

by von.cio
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tomm Burkart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2022 -

Crown Hyundai responded

Thank you so much for your wonderful review! We are delighted that our team provided you with top-notch service throughout your visit! It is our pleasure to assist you in any way possible, and we look forward to continue providing you with our best care in your visits to come! Safe travels!

March 26, 2022

Ryan Murray has been the best service tech we could ask for. Very professional and helpful! More

by Dacodausf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2022 -

Crown Hyundai responded

Thank you for taking the time to leave Ryan this positive review! He will be honored to know that you deeply value his service. It is our pleasure to serve you and your automotive needs in any way possible. Wishing you the safest of travels- on behalf of the entire team!

March 25, 2022

Fast and good. Showed up a few minutes late and was out even earlier than expected. More

by Derek Cicala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2022 -

Crown Hyundai responded

Derek, Thank you for your positive review! We are so glad that our team could provide you with a seamless, 5-star experience! It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!

March 25, 2022

Tom Burkhart was knowledgeable and courteous. Fast service and everyone was kind and helpful too. More

by xx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tomm Burkart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2022 -

Crown Hyundai responded

We are so glad that Tomm could be of assistance to you, and we greatly appreciate you taking the time to leave him this 5-star review! We hope that you continue to choose us for all of your future automotive needs. Safe travels!

March 25, 2022

Tom Burkart was very helpful in scheduling service for my Sonata. He delivered on his promise to expedite the work so that I only had a brief wait. More

by pvrogers03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tomm Burkart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2022 -

Crown Hyundai responded

Thank you for your 5-star rating! We are so glad that Tomm took great care of you and your vehicle during your recent visit. It is our pleasure to assist you in any way possible. please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!

March 25, 2022

Tomm Burkhart explained the service and the cost. The waiting area was comfortable and the service was accomplished in a timely manner. Tomm was personable and a pleasure to work with. More

by JCar331074
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tomm Burkart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2022 -

Crown Hyundai responded

Thank you for sharing the positive experience you had with Tomm! We are delighted that he provided you with top-notch service! It is our pleasure to assist you in any way possible. We wish you safe travels and we hope to see you again the next time your vehicle is ready for service!

March 24, 2022

Ryan Murray was great - explained the required service and everything was done perfectly and quickly while I waited - the waiting area is very comfortable More

by kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2022 -

Crown Hyundai responded

Kathy, Thank you so much for your positive review! Offering quality and efficient service is so important to us, and we are pleased that Ryan provided you with nothing less. We hope to see you again the next time your vehicle is ready for service. Safe travels!

March 23, 2022

Everyone was personable and took care of my needs. Happy to do business with Crown again More

by design61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2022 -

Crown Hyundai responded

Thank you so much for your positive review! We are happy to hear that our team took great care of you throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call!

March 23, 2022

The parts department would not provide me with the key code and vehicle pin number to my car. I own the car and have a right to this information. This is very poor service and it is not right for them t More

by John
Recommend Dealer
No
Employees Worked With
Shane Duhaime
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2022 -

Crown Hyundai responded

John, We appreciate your review and apologize if the manufacturer’s requirements were not clearly explained. The vehicle manufacturer permits us to cut a replacement key for a vehicle if the client can provide a valid driver’s license that matches the name and address on either the vehicle registration or title. After providing the replacement key, we are required to keep the key code and a photocopy of the client’s information in a locked safe, which is subject to audit by the manufacturer to ensure compliance. Key codes are not allowed to be handed over the parts counter as you requested. Per the manufacturer policy, we offered to cut your key for you, but you declined. We can assure you that this was not poor customer service but merely ensuring we abide by the security requirements of Hyundai of America. If we can assist you further, please don’t hesitate to contact us, and we do hope that you will allow us to earn your business in the future. Shane Duhaime Parts Manager, Crown Buick- GMC and Crown Hyundai

Mar 26, 2022 -

John responded

I was able to purchase an additional key fob from a mobile locksmith for a fraction of the price you were going to charge me. I should have a right to have the key fob programmed where I choose. The fact you will not provide the car PIN number and key code keeps me from choosing where I want to have the work done. I will definitely keep investigating my rights as a consumer.

Mar 30, 2022 -

Crown Hyundai responded

We are happy to provide you with the PIN Number if you provide us with the driver’s license and registration that we requested. We are not being difficult; we are following the safeguard guidelines in place to protect vehicle owners and their property.

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