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Crown Hyundai - Service Center
St. Petersburg, FL
1,575 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,575 Reviews of Crown Hyundai - Service Center
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August 09, 2024
who in there right mind thought they could remove my President Trump bumper sticker. by the way I hope there was nothing done to my vehicle because of that. Did not repair all recalls. had my vehicle 2 President Trump bumper sticker. by the way I hope there was nothing done to my vehicle because of that. Did not repair all recalls. had my vehicle 2 weeks and when I called for updates on my sante fe no one ever returned my calls. More
by catsinocala
Employees Worked With
Service department
August 08, 2024
I took my vehicle in over a month ago to get my tires rotated, oil changed, car detailed, and radio and phone charging pad diagnosed. My tires were not rotated, my oil was not changed, my car was not det rotated, oil changed, car detailed, and radio and phone charging pad diagnosed. My tires were not rotated, my oil was not changed, my car was not detailed, and they needed to order a new radio and charging pad. The parts were not ordered and here I am, still waiting on a call from Ryan to schedule the service appt to make sure my car gets taken care of properly when I bring it in. I have reached out to Hyundai Corp, and they are not helpful but oddly, are able to get in touch with Ryan EVERYTIME they call. Funny because every time I call, I can't get in touch with him, John, or the GM. I just get the run around or voicemails with no return phone calls. More
by Lfield316
Employees Worked With
June 12, 2024
Jarett was efficient, kind, thorough and, overall really generous through the whole servicing process. I'm so grateful! generous through the whole servicing process. I'm so grateful! More
by poissonkate
Employees Worked With
May 07, 2024
First experience with this dealership and couldn't be happier! Took my Hyundai Santa Fe in for service and my advisor, Jarett Ziemak, was wonderful - knowledgeable, professional and courteous. The deal happier! Took my Hyundai Santa Fe in for service and my advisor, Jarett Ziemak, was wonderful - knowledgeable, professional and courteous. The dealership is spotless including the waiting area and all employees I observed were friendly. Will definitely return for future needs! More
by Debbie
Employees Worked With
March 07, 2024
After $20,000 dollars worth of engine work my car was returned 5 times and finally was told that they won’t replace my shocks in my hood because it slams shut even though my car never had problems from b returned 5 times and finally was told that they won’t replace my shocks in my hood because it slams shut even though my car never had problems from before car was there since September 19th of 2023 sitting until march 6th of 2024 which is ridiculous, Ryan handed the car over saying he test drove the car , the car was never sent for an alignment I was driving for two days not noticing stuff until I took it to another dealership and they verified that the alignment was never done so what safety concern is that for me and my family when all of these problems happen within 5 months and they’re supposed to be one of the top dealerships around. More
by Emrah Hamzic
Employees Worked With
January 10, 2024
Exceptional service ! My experience with Brad was always a pleasure! Everyone on the genesis team were all so helpful.. My experience with Brad was always a pleasure! Everyone on the genesis team were all so helpful.. More
by npuma22
Employees Worked With
December 13, 2023
Dear Crown and others named below, My mechanic (who I actually trust) said that spark plugs for that car runs about $100. So once again Crown continues to treat me like crap. That's okay. The ADA and Sha actually trust) said that spark plugs for that car runs about $100. So once again Crown continues to treat me like crap. That's okay. The ADA and Shannon Behnken are VERY interested in your treatment of certain individuals. The way I have been treated by your organization is abhorrent and I don't trust you as far as I could throw you. It's all been documented that I was profiled "is that a Kate Spade purse?" And "oh you have a pool?" Made ME pay for an Uber to get home because I was told "we don't have loaner cars" while my car was left there to be fixed. Even Biggerstaff /management said well we paid for the Uber and I said no not at all I DID. He was obviously embarrassed. You claimed that my car was fixed (after not telling me for over a month it had been sitting on the lot for over 4 weeks (even after I called to check on it weekly) meanwhile I was paying for Uber vehicles to get me to my numerous doctors appointments for my Multiple Sclerosis) and one mile down the road it dies on me. You put my life at risk and now want to charge me $300 for spark plugs? Shame on you. Plus to add insult to injury you put me in a loaner car for 9 days while the new engine was ordered. Lie after lie after lie. You actually think I would pay you $300 for spark plugs?? You picked the wrong person to try and schmooze. This will be documented with the right people who will proceed as they see fit. You put me in a faulty car previously, how do I know this won't happen again? I have no way of knowing. After you have driven the car with your children in the back seat for a week I'll consider picking it up. Going forward I do hope that others will NEVER be treated the way you chose to treat me. Cc: Behnken, ADA, Biggerstaff Sincerely yours, Jennifer Clarke More
by jennibeach
October 05, 2023
James is wonderful! He took care of an issue I had been trying to solve for a year! I loved my buying experience in 2020 the people were the main reason I went with Crow He took care of an issue I had been trying to solve for a year! I loved my buying experience in 2020 the people were the main reason I went with Crown Hyundai and my interactions with James this past month have renewed my love for this dealership. He is bringing in wonderful people and creating the culture that I bought into when purchasing my car initally. As a customer I feel valued and heard. James and his staff took wonderful care of me and I am glad to see the changes being made the communication, accomodations, and care are all I could have hoped for. James Biggerstaff is creating a culture at Crown Hyundai that makes the customer feel like family and I am glad to be a part of this Crown Hyundai family. Thank you James! More
by LikeTheCheese94
September 26, 2023
Anti theft up dated now when I lock my doors it doesn't work they said I needed a new key/fob so I got a NEW one and still doesn't work, I will never buy another Hyundai again due to their shabby work and work they said I needed a new key/fob so I got a NEW one and still doesn't work, I will never buy another Hyundai again due to their shabby work and the service department won't answer phone or return calls. More
by bengstonginger
Employees Worked With
September 18, 2023
Service and parts at this dealership is the worst in my history of driving. My new car has the radio go out about a year into it, now it's 2 years later and still waiting on back order for a new one. history of driving. My new car has the radio go out about a year into it, now it's 2 years later and still waiting on back order for a new one. My AC went out recently and we took it there to be fixed, and they did, but that fix only lasted 1 day, now my car is back to have it fixed again, and it has been over a full week. They said they fixed the AC, but during the repair they broke a few plastic clips, and they are waiting for that part to ship in. Last update was the wrong part was ordered and waiting again for the clips to ship in. No one but the receptionist answers a phone. Service and general manager have been left messages to have a call back, but NEVER do. Not even the general manager calls back. If I could call someone higher up than the GM I would. Worst car experience ever. More
by Drewnin
Employees Worked With
Chris Murry, Shawn murry
