Crown Honda - Service Center

I am very pleased with the honesty of the service writer. He made suggestions as to going a head with a sixty thound mile servive instead of the regular oil change to address some issues that we could take c He made suggestions as to going a head with a sixty thound mile servive instead of the regular oil change to address some issues that we could take care of now, instead of later when they would have caused some advanced problems.H More

I took my car in with an appointment and told them when I arrived that I would need a ride to work and when done (5:30 ish) a ride to pick up my car. The driver decided he would take people home before taki arrived that I would need a ride to work and when done (5:30 ish) a ride to pick up my car. The driver decided he would take people home before taking me to work - I was late and am an hourly employee. When I was called at 2:30 that my car was done I reminded them that I needed a pick up and they told me they would be there between 5 and 5:30. So I had to clock out early to make sure I was ready to be picked up. At 5:40 I called the dealership and they said there was a mix up and after the driver dropped off people at the dealership they would be back for me - in about 30 minutes. Since almost all the people at work were gone I decided to get a ride with a fellow employee, even though they were supposed to go in the other direction. I was given an estimate when the problems for my visit were discovered of $966.86 however when I finally when to pay my bill they said they gave me a $100.00 discount for my problems which knocked my bill to $950.72. I don't see how that adds up, unless my original estimate was grossly understated. Service people did pay lip service and said how sorry they were but I felt that is all it was - lip service. More

I have known Michele and have been bringing my car to her for 21 years now and she is a tremendous employee who focuses the customer, creating relationships, and delivering outstanding service. She is a tre for 21 years now and she is a tremendous employee who focuses the customer, creating relationships, and delivering outstanding service. She is a tremendous brand ambassador for Crown Honda and the primary reason I always come back. I am certainly loyal to Honda vehicles, but more importantly, I am loyal to them and Crown because of Michele. She creates that kind of value and relationship with her customers. I have been a loyal Crown Honda customer since 1990 when I purchased my Civic. It was at that time I met Michele and over the next 20 years continued to bring my car back to Michele and the Crown team. After over 200,000 miles I finally retired the Civic and went with an Accord, but I have no doubt that I would not have had the driving confidence and driving pleasure if not for Michele and the team at Crown. I sincerely thank Michele for all that she does to make every visit a positive one. Charles More

I have been bringing my 2004 Element to Crown since 2006. Michele Dessert, Service Consultant has gone above and beyond the call of duty to ensure that my needs are met. She provides supurb customer service, Michele Dessert, Service Consultant has gone above and beyond the call of duty to ensure that my needs are met. She provides supurb customer service, anticipates problems and always... always demontrates integrity to me the "Customer" . This kind of employee always brings the customer back and she should be commended for this Michele, thank you for what you do. Brenda Matthews, Nurse Manager Bay Pines VA Healthcare System 716-949-7506 More

Michele has been our Service Provider since we have been dealing with Crown Honda. A CRX was our first Honda and we haven't owned any other car since. My Orginal CRV, (by the way the FIRST one sold in the U dealing with Crown Honda. A CRX was our first Honda and we haven't owned any other car since. My Orginal CRV, (by the way the FIRST one sold in the US) had over 240,000 miles on it before I traded it in for a new one. One of the main reason that it ran so well for so long without any major work needed was the normal maitanence provided my Crown. Michele knows the cars and knows her techs. From simple oil changes to brake jobs she provides the best service I have ever encountered in my lifetime dealing with car dealerships. Most dealers get a bad rap from most people on service because of costs and such. I truly believe that this is not true at Crown HOnda and Michele is one of the main reasons that Crown Service Dept is the best for servicing my cars. Fit and CRV owner....... More

It’s a team, Michele Dessert (Service Consultant) and Mike Larson (Technician). The two of them have been ABSOLUTELY impeccable in taking care of my Honda CRX for the past Twenty (20) years. I bought t Mike Larson (Technician). The two of them have been ABSOLUTELY impeccable in taking care of my Honda CRX for the past Twenty (20) years. I bought the care new in December 1989 and have put over 400,000 trouble free miles on the car. How did this happen? Cracker Jack service and near laboratory scientific attention to detail. I am truly awed by their attention to my needs every time I show up, often unannounced. It is always refreshing to visit Crown Honda as Michele always has a warm, jovial aura about her. Her attention is unflinchingly focused on my issues and needs. She is truly a great asset for Crown Honda. I would simply describe Michele Dessert as Crown Honda’s Ambassadress for Service, while Mike Larson is well beyond a Technician but more like an Automotive Engineer. More