Crown Eurocars - Service Center

I bought my car here 11 years ago and have usually had it serviced at the dealer. We decided to take it to a local shop to replace bushings and to remedy a 'check engine' light. Big mistake! I took it bac serviced at the dealer. We decided to take it to a local shop to replace bushings and to remedy a 'check engine' light. Big mistake! I took it back to Crown so they could "fix the fix". Though it took 2 visits to fix everything, Tom Potter and Crown did not charge for the diagnostics of the second visit. Their staff is courteous and thorough and their older car discount made an expensive fix a bit mor palatable. My baby benz will never go anywhere else for service again. More

I use to go to Mercedes Benz of Tampa Bay. They are rude and are a rip off. A friend of mine referred me to Crown Eurocars, I couldn't be happier. They are honest, friendly, informative, and the best serv and are a rip off. A friend of mine referred me to Crown Eurocars, I couldn't be happier. They are honest, friendly, informative, and the best service. I have a CLS AMG and it can be very expensive to maintain. Tom Potter has educated me on how to keep my care in tip top shape avoiding major problems. More

The Jaguar Service Department has always been superior in recommending service and taking care of both of my Jaguars. Ms. Karen Cavanaugh is professional and attentive to dianosing and seeing that all req recommending service and taking care of both of my Jaguars. Ms. Karen Cavanaugh is professional and attentive to dianosing and seeing that all required maintenance is performed and insures satisfaction of her clients. Without question I would recommend Crown's Service Department as well as their Sales staff if you are seeking to purchase a Jaguar. S. M. Hartnett Dunedin, FL More

A very friendly and curtious staff my service tech was Tom Potter. Tom was very thorough and explained everything to me. I received a free loaner and my car was detailed when I picked it up. This is a Tom Potter. Tom was very thorough and explained everything to me. I received a free loaner and my car was detailed when I picked it up. This is a 10 out a 10 for me! I will be bringing my mercedes back to them for all of my service needs. More

My preferred Mercedes Service Dept. Always accomodating. Accomodate my schedule in making appointments and deliver my vehicle when promised. Service advisors very knowledgeable and helpful and keep me info Accomodate my schedule in making appointments and deliver my vehicle when promised. Service advisors very knowledgeable and helpful and keep me informed of progress. Work always A+ and their detailers make your car look like it's in the showroom! More

when I got off work this morning I discovered my 3rd break light cover was missing, appearing to have been purposely broken off by vandels. I immediately drove to CROWN Eurocars to schedule an appoint break light cover was missing, appearing to have been purposely broken off by vandels. I immediately drove to CROWN Eurocars to schedule an appointment with the service department, half way there I called Mr. Thomas Potter very upset about my discovery. He was very calming and reassured me that they'd fix the problem. Once I arrived and explained the situation, Mr. Potter told me that this problem has been addressed before with my particular model and I could debunk my initial vandalism theory. It was a huge load off my mind to hear that and that It was also covered under my warranty. They repaired the light in less than an hour and gave the car a "new like" washing. Great professional service once again at CROWN EUROCARS. Always a pleasure. thank you very much! Mike More

Tom Potter went above and beyond to provide excellent customer service! Service to my vehicle was performed quickly, and I am completely satisfied. The service was very expensive but a coupon offered b customer service! Service to my vehicle was performed quickly, and I am completely satisfied. The service was very expensive but a coupon offered by the dealership offset a percentage of the cost, for which I was most grateful. I really appreciate all the help from Tom! More

I brought Mercedes to Mercedes of Tampa and was treaded so rudley by there service people, that I decided to to Crown Mercedes. I need help with my radio and several other things. Tom and Jeff were able to so rudley by there service people, that I decided to to Crown Mercedes. I need help with my radio and several other things. Tom and Jeff were able to not only help but treaded me in a way that I felt I was along time customer when in fact it was my first time at the dealership. Everyone at the dealership was courteous towrads me and very helpful. I even asked a sales person on how to work some of the options on my auto. Even though he did not sell it to me he was eager to teach me about my auto. Thank You to every one at Crown Mercedes and especially Tom Cammarata and Jeff Hayden More

I recently purchased a used CLK 500 (elsewhere) and needed some reassurance regarding the mechanical condition of the car. Wendy was very attentive to my concerns and gave me a prompt appointment with needed some reassurance regarding the mechanical condition of the car. Wendy was very attentive to my concerns and gave me a prompt appointment with Tom Potter. Tom was extremely responsive to all of my questions. The sevice department did a thorough job of inspecting my car, performed some needed maintenance and advised me about recommended repairs. I believe that I received every courtesy possible from this dealership and would encourage anyone to use them. JoAnn- The Villages FL More

This review is for the Mercedes service department. From day one, it has been nothing but an awful experience. I will be filing a formal complaint with Mercedes USA as well. I recently purchased a 2003 C24 day one, it has been nothing but an awful experience. I will be filing a formal complaint with Mercedes USA as well. I recently purchased a 2003 C240 from a private owner, and thought it would a good idea to take it for a pre-purchase inspection to a "reputable" Mercedes dealer. I was charged $130 for this inspection and was given an inspection sheet which wasn't explained to me, I had to ask what this and that meant. Bottom line, I was told that everything looked good on the car but it needed the A service done within a few hundred miles. This service I was told was around $225. On the inspection sheet, I was told the car had 90% front breaks left and 65% on the rear. I drove the car for about 2 weeks and then went to the same service advisor to perform the A service that it needed. I was given a loaner car but was assured it would not take more then a few hours at most. At the end of the day I contacted the service advisor, and was told that he was waiting on some prices for parts, to which I responded, parts for what? He said he may have the list completed by the end of day but likely the next day early morning. I told him that was fine and waited till mid day the next day, before contacting him again. When I went to pick up my car that evening, I was told that I needed rear breaks (10% life left) and rotors at a price of $550, and because there was no record of this vehicles history, he suggested I would change ( break fluid, coolant, transmission fluid, rear axle fluid) at a cost of about $1300. I kindly reminded him that I had the inspection done only 2 weeks prior, and was told my rear breaks were fine at 65%. He was unable to come up with the inspection sheet, so I returned a few days later with my copy and asked for an explanation. The car was put on the lift, the shop manager proceeded to tell me that he thought there was about 50% left on the rear breaks. So obviously they were trying to sell me parts and labor that I did not need at this time, tried to lie to me about it, and when I had written proof, they told me I would be eligible for a discount on the break job when I decide to do it. Furthermore, they admitted that likely during the pre purchase inspection the wheels were not removed to get an an accurate pad measurement. I feel I did not get my moneys worth ($130) for the pre purchase inspection and they were trying to rip me off for parts that I did not really need at this time. One last complaint I have is that the $225 A service, which is basically an oil change, costs $279 after shop fees and taxes. I personally will never return to this service department or this dealership and recommend you look elsewhere for Mercedes services. Update 6-23-2010 I was contacted by the general manager of Crown Eurocars for a meeting. I was told that a mistake was made and they took full responsibility for it. I was offered the break job, full inspection and a full detail job whenever I would like to have it done, at their cost. I was pleasantly surprised that Crown keeps an eye on reviews left about them and is willing to act to keep their customers happy. I will give the dealership another chance to earn my trust back. I raised the rating to 3 stars and will update this review again when i have completed the service promised by Crown. Update 01/23/2011 Took in my vehicle for the promised break job, full detail, and inspection. Richard Webb was very friendly and help full. The team did a great job and I m very pleased with their work. I will definitely consider doing business with crown Mercedes in the future. I am pleasantly surprised that there are companies out there that still care about their customers happiness. Thank you again Mr Casto and Mr Webb. More