Crown Eurocars - Service Center

Well, dropped my car off because of a recall with the brake booster and they ended up breaking the car even worse. They keep saying the car was towed to them….well the brakes went out! They wanted me to brake booster and they ended up breaking the car even worse. They keep saying the car was towed to them….well the brakes went out! They wanted me to drive it to them??? My top worked and my car didn’t have any power draws or anything ridiculous like that when i had it dropped off. This happened in November. They had me get an eBay part..the service advisor Michael Giordano had me do that knowing it’s against Mercedes policy and then the top quit working and the car developed a power drain because they knew they damaged my car and wanted to cover it up. It’s not rocket science. Yes i insisted they fix it because they broke the car. They couldn’t even figure out what was wrong with it or even diagnose it. If you can’t figure out how to fix a 20 year old car then how can you be trusted to correct issues with a newer one??Mercedes Corporate set a ticket for the Dealer manager Dan Morris to call me back within 48 hours and he never called back. Was on a three way call with Mercedes Corporate and he would never answer. We left messages with his assistant i never got a call back. They just don’t care The service manager Frank Caporrici decided they would not take responsibility for the car and not only did they want their loaner back the exact day they called(because we’re all just going to drop what we’re doing for them)but they said to get the car the way it is even though it’s a safety issue and they didn’t care. They kept mentioning they didn’t have to give me a loaner….we’ll you do if you break my car….which is why they did it. It wasn’t a courtesy call. Sounds unbelievable but it’s what’s happening. Not to mention Michael Giordano stating that my Car (a classic) without a single scratch is known to be a piece of Sh…. SL this is a Mercedes employee!! Beware DO NOT GO THERE. You can message me if you want to know more facts. Below are pictures of how they left my car. The hood was even off angle like it’s bent when i had it towed away.This is going to litigation. More

Incredibly rude service staff. Careless and not accountable, whether the mistake is costly or trivial they find someone else to blame. The ladies who answer the phone at the call c Careless and not accountable, whether the mistake is costly or trivial they find someone else to blame. The ladies who answer the phone at the call center are the only ones who know how to speak to anyone and I got the impression the on site staff is just as rude to them. Their lovely service on the phone is why I chose crown over two competing dealerships but the charm is gone as soon as you set foot on the property. Only go here if you want to be overcharged and treated like you are an idiot. More

Don Shelton at Crown is courteous, constantly updating and keeping me informed during service and repairs to my car. It's a pleasure to know that I can trust him and his group at Crown to provide excellen and keeping me informed during service and repairs to my car. It's a pleasure to know that I can trust him and his group at Crown to provide excellent service and know the repairs are done with expert knowledge and expertise. More

DONALD SHELTON, SERVICE REPRESENTATIVE We are very pleased with DONALD SHELTON, our Service Representative getting our Service B completed on our 2021 Mercedes GLE350. Donald Shelton is professional, pleased with DONALD SHELTON, our Service Representative getting our Service B completed on our 2021 Mercedes GLE350. Donald Shelton is professional, courteous, and got our car in and completed timely. We thank DONALD SHELTON, Frank Caporicci, Carlos, Wally Abdulla, our Salesman for taking such good care of our cars. Since 2008 we have purchased New one ML350, three GLE350S, three e350s and one E300. We recommended Crown Mercedes Service and Sales to our family, friends and neighbors. WE ARE VERY HAPPY CUSTOMERS AND WOULD NOT GO ANYWHERE BUT CROWN EUROCARS MERCEDES. Mike and Phyllis Weber St. Pete Beach, Florida More

Bruno Onetti beyond excellent, team members superb with assistance, cashier friendly, car driver/porter excellent , knowledgeable and polite, Mercedes Me Tony an expert and prompt and reliable with what he assistance, cashier friendly, car driver/porter excellent , knowledgeable and polite, Mercedes Me Tony an expert and prompt and reliable with what he does, shuttle (lyft) rides are God’s sent and prompt and dealership very clean, hospitable and inviting to visit!! The best dealership i have ever been in my 40 yrs of driving a Mercedes benz and other cars!!! More