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865 Reviews of Crown Eurocars - Service Center
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July 08, 2023
Andy, MY Service Advisor and the entire team at Crown Eurocars have been awesome. I moved from Miami and was convinced I wouldn't find an MB dealership as good as Bill Ussery Motors, but I did! Andy ha Eurocars have been awesome. I moved from Miami and was convinced I wouldn't find an MB dealership as good as Bill Ussery Motors, but I did! Andy has serviced 3 of my Mercedes-Benz and I look forward to working with him for years to come. More
by Nicole W.
Employees Worked With
July 02, 2023
DONALD SHELTON, Service Representative is professional, courteous and makes our visits to Crown Mercedes Service go smoothly. We recommend DONALD SHELTON to family, friends and neighbors. We were in for courteous and makes our visits to Crown Mercedes Service go smoothly. We recommend DONALD SHELTON to family, friends and neighbors. We were in for Service on our 2021 GLE350 on Tuesday, June 27th. We rate Donald Shelton Excellent. He takes time to explain what is being done for your vehicle and follows up when it is finished. We give credit to his manager, Frank Caporicci who took times to greet us and talk with us for a few minutes. This is a very well-run Service Department. We are longtime customers of Crown Mercedes and would not go anywhere else for our Service needs or for our next new Mercedes Benz. See DONALD SHELTON in the Service Department. Carlos greeted us on our way in and many other employees were all professional, we just don't have everyone's names. WE ARE VERY PLEASED CUSTOMERS. Phyllis & Mike St. Pete Beach, Florida More
by Weber, M&P
May 19, 2023
Well, dropped my car off because of a recall with the brake booster and they ended up breaking the car even worse. They keep saying the car was towed to them….well the brakes went out! They wanted me to brake booster and they ended up breaking the car even worse. They keep saying the car was towed to them….well the brakes went out! They wanted me to drive it to them??? My top worked and my car didn’t have any power draws or anything ridiculous like that when i had it dropped off. This happened in November. They had me get an eBay part..the service advisor Michael Giordano had me do that knowing it’s against Mercedes policy and then the top quit working and the car developed a power drain because they knew they damaged my car and wanted to cover it up. It’s not rocket science. Yes i insisted they fix it because they broke the car. They couldn’t even figure out what was wrong with it or even diagnose it. If you can’t figure out how to fix a 20 year old car then how can you be trusted to correct issues with a newer one??Mercedes Corporate set a ticket for the Dealer manager Dan Morris to call me back within 48 hours and he never called back. Was on a three way call with Mercedes Corporate and he would never answer. We left messages with his assistant i never got a call back. They just don’t care The service manager Frank Caporrici decided they would not take responsibility for the car and not only did they want their loaner back the exact day they called(because we’re all just going to drop what we’re doing for them)but they said to get the car the way it is even though it’s a safety issue and they didn’t care. They kept mentioning they didn’t have to give me a loaner….we’ll you do if you break my car….which is why they did it. It wasn’t a courtesy call. Sounds unbelievable but it’s what’s happening. Not to mention Michael Giordano stating that my Car (a classic) without a single scratch is known to be a piece of Sh…. SL this is a Mercedes employee!! Beware DO NOT GO THERE. You can message me if you want to know more facts. Below are pictures of how they left my car. The hood was even off angle like it’s bent when i had it towed away.This is going to litigation. More
by Lsjc1001
April 22, 2023
We had service A3 and a fuel pump changed and Don was very helpful, understanding, and great customer service. Our car was in and out within a couple days when most places will take a week or more. Excel very helpful, understanding, and great customer service. Our car was in and out within a couple days when most places will take a week or more. Excellent service from Don and his team. More
by BarutiAlban
January 27, 2023
Incredibly rude service staff. Careless and not accountable, whether the mistake is costly or trivial they find someone else to blame. The ladies who answer the phone at the call c Careless and not accountable, whether the mistake is costly or trivial they find someone else to blame. The ladies who answer the phone at the call center are the only ones who know how to speak to anyone and I got the impression the on site staff is just as rude to them. Their lovely service on the phone is why I chose crown over two competing dealerships but the charm is gone as soon as you set foot on the property. Only go here if you want to be overcharged and treated like you are an idiot. More
by NotADumbBlonde
Employees Worked With
Bruno
December 11, 2022
EXCELLENT SERVICE WITH DONALD SHELTON. We were in on November 30, 2022 and DON SHELTON took excellent care of us. We were able to wait in the waiting Lobby and it took very little time. We were in on November 30, 2022 and DON SHELTON took excellent care of us. We were able to wait in the waiting Lobby and it took very little time. DONALD SHELTON is very good at his job. We were also greeted by Frank Caporicci, Service Manager during our wait who is always pleasant with us. We were able to see our salesman Wally Abdulla who we recommend to other potential customers. THE EXPERIENCE WITH ALL INVOLVED WAS EXCELLENT. We recommend Crown Service and Sales to our family, friends and neighbors. Mike & Phyllis Weber, St. Pete Beach, Florida More
by Weber, M&P
October 14, 2022
Excellent business to work with. After experiencing both the sales and service teams I can safely give a strong recommendation. They’re on their game! After experiencing both the sales and service teams I can safely give a strong recommendation. They’re on their game! More
by ThirdWallRob
Employees Worked With
October 14, 2022
From checking out previous reviews for Crown Euro Cars Service Department, I thought why not give them a try! My experience with Crown Euro Service Department, and service representative Andrew Mrasz was Service Department, I thought why not give them a try! My experience with Crown Euro Service Department, and service representative Andrew Mrasz was outstanding! He didn't try to sell me anything that I didn't need, which was very refreshing! Even the guy who greated me when driving up to the service department, and walked me inside was very helpful, warm, and friendly! Very Appreciative and Grateful, R Joyner More
by Rhonda
Employees Worked With
October 12, 2022
I was referred to Don Shelton for all of my service needs with my Mercedes and I am so very glad that I was. I talked with Don on the phone regarding a maintenance appointment for my GLK and he helped in eve with my Mercedes and I am so very glad that I was. I talked with Don on the phone regarding a maintenance appointment for my GLK and he helped in every way getting it set up for me. When I brought my vehicle in for service and met Don the whole process from beginning to end was smooth and a pleasure. Don is professional, friendly, courteous, knowledgeable, and answered all of my questions that I had about several issues. Don Shelton is a great asset to Crown Eurocars and I look forward to working with him regarding my vehicles in the future!! Duane B. More
by trustnon1
Employees Worked With
October 11, 2022
Don Shelton at Crown is courteous, constantly updating and keeping me informed during service and repairs to my car. It's a pleasure to know that I can trust him and his group at Crown to provide excellen and keeping me informed during service and repairs to my car. It's a pleasure to know that I can trust him and his group at Crown to provide excellent service and know the repairs are done with expert knowledge and expertise. More
by Karen Evans
Employees Worked With
Don Shelton
